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Fsnb - Jacksonville Walmart Branch

2025 N. Marine Blvd
Jacksonville, NC, 28546

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SUN Closed
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The Fort Sill National Bank Customer Reviews

KaysonsGranna's Profile Image

Reviewed by KaysonsGranna

Dec 31st 2013

Pleasant and Helpful employees. They were great explained each account.

They were so helpful and patient with me. They answered all questions fully. Charlie and Deseraie were the greatest ever.

Is this review helpful? ▲ Yes 1 ▼ No 1

lavettajbrown's Profile Image

Reviewed by lavettajbrown

Oct 27th 2013

unconcen about teller mistake

payed electric bill and gas bill the teller sent both payments to aymos gas but one payment had electric txu # on it 10.33 ask 3X's in the bank about payment but because of it being 10.33 they seem to have a why you complaining attitude had electric paid it would have deferred for November until December if 10.33 was payed on time I have over 1,000 I must put out for automobile had planned to purchase groceries with deferred money from electric bill in November due to me being on fix income it now appears they adjusted payment 10.33 and sent it to gas company not electric so no payment at all to electric company now deferment off the table and no one seems concern at the bank and just saying this is not teller first mistake on my account and her reply always is defensive and the customer is annoying so what happens now? will not pay utilities at bank again.

Is this review helpful? ▲ Yes 2 ▼ No 0

madbanker's Profile Image

Reviewed by madbanker

Sep 8th 2014

Worst bank EVER

The only reason they got one star from me is because of the convenience. FSNB is a lot cheaper and open later than most banks. The tellers are always awesome, however Customer Service here is horrible. Don't forget while y'all even have a job, because they act like they pay our bills. They have the nastiest attitudes. If you don't want to be bothered by sometimes angry customers, FIND A DIFFERENT CAREER PATH!

It's a shame that I have to find out my overdraft is being taken away from me because I don't let MY account sit positive for 24 hours. Y'all sure as hell don't let my direct deposit sit for 24 hours before you take it now do you?! When given ODP, it should be explained first, not after I've been using it for months and then I receive a letter in the mail y'all are about to take it. Also, FSNB let's items pend for freaking days to a week before they even decide to process the items and expect you to be okay with that when you can't touch your money until those items have hard posted.

We have bills to pay as well! This bank lacks communication from customer service to the actual branch. Also, FSNB is very outdated compared to other banks whom have mobile deposit, night deposits, opening of accounts online, etc. At this point, I could careless what updates they make, as soon as my direct deposit hits this week, I'm closing my account here and moving elsewhere. I would NEVER recommend FSNB to anyone!

Is this review helpful? ▲ Yes 1 ▼ No 0

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