Overall Rating

MyBankTracker Grade

B
Customer Rating
Financial Health
Number of Locations

Average customer rating

View Reviews

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank Reviews
Flushing Bank
Add
Bank News
The Dime Svgs. Bank of Williamsburgh
Add
Compare Banks

Stuyvesant Plaza Branch

Western Avenue At Fuller Road
Albany, NY, 12203

Branch phone number

Branch Hours
MON
TUE
WED
THU
FRI
SAT
SUN Closed
View all

Are you a customer of this branch? Share your experience.

Post a review

Stuyvesant Plaza Customer Reviews

Smith2's Profile Image

Reviewed by Smith2

Jun 22nd 2013

Horrible, feel ripped off and scammed

Debit/credit charge that should of been declined wasn't and i was charged 60 bucks for a 7.99 charge. My father who also has a account there wrote me a check to get medical supplies he needed. I went to the bank and they charged me $5 to cash the check.

Is this review helpful? ▲ Yes 1 ▼ No 0

Trustco Bank Customer Reviews

artfromny's Profile Image

Reviewed by artfromny

May 5th 2014

Continually excellent service at this branch of Trustco

I have 2 business and 1 personal checking accounts at this branch. I have found the teller line to be uniformly polite and competent. I have been shown considerable consideration regarding the posting of cash deposits for immediate use with my debit card, and quite a bit of flexibility regarding the cashing of checks drawn on other banks. I have banked with Trustco since at least 1/1/1990 (my checking software goes back only that far) and find them, especially at this branch, uniformly excellent.

However, there is one caveat. In the past 3 or 4 years they have removed a lot of authority from the branch managers and moved it to the main office's operations department. This has caused some serious delays in the refunding of fees charged in error. However, contrary to popular opinion, banks don't make a heck of a lot of mistakes, and this is a relatively minor problem given the excellence of their customer service and rock solid financial condition.

Is this review helpful? ▲ Yes 1 ▼ No 0

Gooddr's Profile Image

Reviewed by Gooddr

Apr 7th 2014

Poor customer service

Loved previous manager but she was promoted and new manager to arrogant, rude and unhelpful. I have a business account, personal account and savings. I'm now changing banks.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all reviews