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Wolf Road Branch

34 Wolf Road
Colonie, NY 12205

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SUN Closed
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Wolf Road Customer Reviews

Smith2's Profile Image

Reviewed by Smith2

Jun 22nd 2013

Horrible, feel ripped off and scammed

Debit/credit charge that should of been declined wasn't and i was charged 60 bucks for a 7.99 charge. My father who also has a account there wrote me a check to get medical supplies he needed. I went to the bank and they charged me $5 to cash the check.

Is this review helpful? ▲ Yes 1 ▼ No 0

Trustco Bank Customer Reviews

artfromny's Profile Image

Reviewed by artfromny

May 5th 2014

Continually excellent service at this branch of Trustco

I have 2 business and 1 personal checking accounts at this branch. I have found the teller line to be uniformly polite and competent. I have been shown considerable consideration regarding the posting of cash deposits for immediate use with my debit card, and quite a bit of flexibility regarding the cashing of checks drawn on other banks. I have banked with Trustco since at least 1/1/1990 (my checking software goes back only that far) and find them, especially at this branch, uniformly excellent.

However, there is one caveat. In the past 3 or 4 years they have removed a lot of authority from the branch managers and moved it to the main office's operations department. This has caused some serious delays in the refunding of fees charged in error. However, contrary to popular opinion, banks don't make a heck of a lot of mistakes, and this is a relatively minor problem given the excellence of their customer service and rock solid financial condition.

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Gooddr's Profile Image

Reviewed by Gooddr

Apr 7th 2014

Poor customer service

Loved previous manager but she was promoted and new manager to arrogant, rude and unhelpful. I have a business account, personal account and savings. I'm now changing banks.

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