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Craig & Jones Branch

Northwest Area

5891 West Craig Road
Las Vegas, NV 89130

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Craig & Jones Customer Reviews

momsrule2014's Profile Image

Reviewed by momsrule2014

Jan 23rd 2015

Untrained tellers, and MGR's who are afraid to admit title

If I could give zero stars I would. Ms Savannah (who calls herself the assistant manager is actually the branch manager) I had to find out she lied to me about her title thru a US Bank rep for Customer Service. She refused to help me with account problems and said I should have know my account had a 5 day hold. She refused to return my check so I could cash and make a cash deposit. I was told I would have access from tell Melissa (0002) today since i'd made deposit yesterday. I am without money, I posted all of my bills to charge to my account today so I was informed that if I got fees she wouldn't reverse she just p***** me off to the fullest. Now i'm getting the run around on a call about what will or can be done about the release of my money to cover my bills. I am a new customer with bank and this is the horrible service in the last 48hrs I am very disgusted and highly unsatisfied as a consumer opening a bank account for the first time with US Bank.

Is this review helpful? ▲ Yes 1 ▼ No 0

U.S. Bank Customer Reviews

John's Profile Image

Reviewed by John

Apr 7th 2009

Consistently good service

I have banked at US Bank for over 10 years and find them to be helpful, friendly, and consistent. Unlike Citibank and Bank of America, I don't see them in the news every night talking about their problems and what the government needs to do to save them. That gives me a lot of confidence in US Bank.

Is this review helpful? ▲ Yes 6 ▼ No 1

KaylaB's Profile Image

Reviewed by KaylaB

Oct 7th 2013

Awful

I left Old National after banking there for years because my work was banking through US Bank, and I loved the customer service I would receive when making work transactions. My first bad experience didn't happen until about a year in, up until then, I thought US bank was the best bank I could imagine having. I had never over drafted any checking account of mine, but mistakes are too be made. One day after getting an overdraft notice, I go to the bank to investigate. The bank apologizes and says their fault, refunds the fee. The next day when checking my account, everything is fine, and I go to make a deposit. After depositing my money, three more fees have been added to my checking account that "must have happened when the other one sent my checking account into the negative." Considering that US Bank claimed fault for the first one and said it was their mistake, it seems silly that I was left with so many fees after their mistake. They told me, "since they already refunded the one, they couldn't do anything about it." I went through three different tellers and got three different answers about the fees. US Bank is out to make your dollar. I just got a letter in the mail about a Class Action Settlement against US Bank illegally obtaining over draft fees.

Long story short- do not bank with US Bank!

Is this review helpful? ▲ Yes 5 ▼ No 1

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