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University Of Washington Branch

Central Business District

4001 East Stevens Way Ne, Husky Union Blvd., Rm#105
Seattle, WA, 98185

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University Of Washington Customer Reviews

mauirob's Profile Image

Reviewed by mauirob

Oct 19th 2013

Poor and incompetent; bank computer hacked to access my account

My business account has been with US Bank for 35 years and in all those years my payouts to clients have been through issuance of paper checks. At no time during those years had I made any electronic withdrawals. As I went through my account statement today, there were 10+ electronic withdrawals over the past month totaling just over $1000. These withdrawals were totally without my knowledge or consent and apparently obtained by a hacker accessing my account through the bank's computer. My complaint to the bank personnel was met by ignorance and confusion and suggestions that: I close my account and open a new one; contact the entity who had made the withdrawals; that the bank could not prevent electronic withdrawals even though I expressly informed the bank that such were not authorized; etc. Total confusion and incompetence exhibited by US Bank personnel regarding this fraud perpetrated by hacking the bank's computer system.

Is this review helpful? ▲ Yes 1 ▼ No 0

U.S. Bank Customer Reviews

John's Profile Image

Reviewed by John

Apr 7th 2009

Consistently good service

I have banked at US Bank for over 10 years and find them to be helpful, friendly, and consistent. Unlike Citibank and Bank of America, I don't see them in the news every night talking about their problems and what the government needs to do to save them. That gives me a lot of confidence in US Bank.

Is this review helpful? ▲ Yes 6 ▼ No 1

KaylaB's Profile Image

Reviewed by KaylaB

Oct 7th 2013


I left Old National after banking there for years because my work was banking through US Bank, and I loved the customer service I would receive when making work transactions. My first bad experience didn't happen until about a year in, up until then, I thought US bank was the best bank I could imagine having. I had never over drafted any checking account of mine, but mistakes are too be made. One day after getting an overdraft notice, I go to the bank to investigate. The bank apologizes and says their fault, refunds the fee. The next day when checking my account, everything is fine, and I go to make a deposit. After depositing my money, three more fees have been added to my checking account that "must have happened when the other one sent my checking account into the negative." Considering that US Bank claimed fault for the first one and said it was their mistake, it seems silly that I was left with so many fees after their mistake. They told me, "since they already refunded the one, they couldn't do anything about it." I went through three different tellers and got three different answers about the fees. US Bank is out to make your dollar. I just got a letter in the mail about a Class Action Settlement against US Bank illegally obtaining over draft fees.

Long story short- do not bank with US Bank!

Is this review helpful? ▲ Yes 5 ▼ No 1

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