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Yonkers Branch

Colonial Heights

2143 Central Park Avenue
Yonkers, NY 10710

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Webster Bank Customer Reviews

Saffo's Profile Image

Reviewed by Saffo

Jul 24th 2013

Deceptive withdrawal and fees practice - Stay away!

We used to love Webster Bank and used to tell other people that they are a good bank. Well not anymore! Our bank account has always been in good standing until a few months ago. We now have $629 in overdraft fees and we are leaving Webster. It's disgusting. The website pending charges and balance are inaccurate, the dates are wrong, and sometimes don't show the charges, so while you think your account has money, you make purchases and then they charge you fees. I had one charge show pending with a date of 6/27 (the day I was looking at the account) and somehow overdrafted the previous Monday 6/24. I also have screen shots that show my account is in good standing on Wednesday at 1am, but then Wednesday at 12pm shows a check being withdrawn on the previous Tuesday and overdrafting the account. In addition to that, there are overdraft fees where my statement clearly shows I have a positive balance. I have called customer service and was treated extremely rudely, again when my statement clearly showed a positive balance on the transaction that supposedly overdrafted my account. The woman told me I must keep track of what money I have, but I cannot trust the pending transactions and balance I see online. This is a very deceptive and shady policy. We used to tout Webster being a wonderful caring bank. But this is ridiculous. We will be taking our business elsewhere.

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darwin's Profile Image

Reviewed by darwin

Oct 27th 2011


After being wooed by the new branch manager almost 7 years ago, their no fee banking became exorbinantly high fee banking. Credit lines are cut/ dropped without regard for customers needs, their tellers are under educated, and poor in appearance. Their back office and "underwriting" are inept and rude. Their motto is "at webster we find a way" but they left out "to screw their customers"

i can't wait to get away from these morons.

Is this review helpful? ▲ Yes 4 ▼ No 0

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