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Cape Coral Parkway Branch


4732 Se Del Prado Boulevard
Cape Coral, FL, 33904

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Cape Coral Parkway Customer Reviews

Russenco2's Profile Image

Reviewed by Russenco2

Apr 3rd 2014

Wells Fargo Bank sucks!

I have had a mortgage with Wells Fargo Bank since 2005. I tried for 3.5-4 years to get a loan modification with them which was part of a settlement in a class action suit that was won in the California courts. That didn't work and I got screwed after paying a lawyer over $3000.00. I couldn't afford things like many others so I started selling anything I could to reduce my debt load etc. and ended up getting current on my mortgage which is due on the 15th. Problem is, my SS checks don't come in till the 27th and brings us close to the 30th when the grace period is over. This week Monday was the 31st and I tried to pay online on Saturday the 29th and Sunday the 30th but it wouldn't post. I paid on line on Monday night and was cautioned that it would post the next day. I noticed already that they charged me a 86.00 late fee. I sent them the attached e-mail.

"I paid my mortgage today and it is Monday night the first. I see you charged me a late fee today I could not pay you on Sunday. It is not fair to charge me that late fee. Please credit me that amount!

They respond

Dear Robert Russell:

Thank you for taking the time to contact us.

When submitting the loan payment, please keep in mind the loan payment

is due on the 15th of each month. However, a late fee will only be

assessed if the loan payment posts after the 30th of each month. Since

the 30th occurred on a weekend the late fee assessment date moves to

the following business day, Monday March 31, 2014.

On July 2, 2013, we waived the April 2013 late charge as a one time

courtesy. Wells Fargo Home Mortgage will only provide a one time

courtesy waiver every 12 months. As a result, we are not able to honor

your request.

Thank you again for contacting Wells Fargo Home

$86.00 dollars down the drain those cold merciless pricks.

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Wells Fargo Customer Reviews

Andrew L's Profile Image

Reviewed by Andrew L

Aug 22nd 2008


Great bank with a multiplicity of options. As a student, I appreciated the overdraft program which gives you a 'cushion' of credit for overdraft protection instead of innumerable fees.

There are definitely other reasons to use Wachovia, such as availability of ATMs, (almost) free-checking, etc. But these are the main benefits.

Is this review helpful? ▲ Yes 5 ▼ No 2

kelley h's Profile Image

Reviewed by kelley h

Mar 11th 2010

keep ur money, don't be ripped off

we have had wachovia for maybe a year and since, whenever our direct deposit is set to be deposited they find ways to charge us fees. the latest they charged us nsf fees for funds that cleared our account and they fees that caused our account to go into negative, then they charged us more fees for having a negative balance. might i add, i called and spoke to someone months earlier to take off overdraft protection so if funds were unavailable the card would be declined. i would not recommend anyone to use this rip off bank and definitely don't do direct deposit.

Is this review helpful? ▲ Yes 11 ▼ No 0

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