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Oakhurst Branch

13099 Park Boulevard
Seminole, FL, 33776

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Oakhurst Customer Reviews

JasonG's Profile Image

Reviewed by JasonG

May 26th 2014

When it was Wachovia

A number of years ago (I know it was less than 10), I opened an account with Wachovia (which was previously called First Union, and now called Wells Fargo) on Saint Pete Beach, Fl. I was depositing money, using my checks, and check cards.

On the 3rd week they were a day or two later (than usual) with clearing a deposit. That particular week I had written a check to daycare, and used my check card on Redbox rentals (3 rentals at $1 each). Because of the delay in the deposit, I was charged an overdraft fee for each $1 rental @$35 per overdraft. This came out $105 for three $1 overdrafts due to a delay on the bank's part.

I went to a branch in Saint Petersburg to discuss this with a manager. This manager told me to go to the st. pete beach branch where I opened the account. I then went to the St Pete Beach branch and I was literally laughed at by the branch manager. He told me there was nothing he could do. I then called the toll free number and spoke with a customer service rep. This person was slightly rude in telling me the same thing. Finally, I asked to speak with a supervisor. The customer service rep insisted that I would get the exact same answer from her supervisor. After some back and forth, I was transferred to a supervisor (after an extended hold time). The supervisor told me that he could remove these ridiculous overdraft fees from my account, but "since I was a customer of their bank for less than 30 days, I see no reason to." Once again, I was laughed at.

After this incident I began to write a letter to the company, but I never did finish it. I am finally writing it somewhere.

If Wells Fargo is essentially the same bank as Wachovia, with the same personnel, I would recommend looking elsewhere.

Is this review helpful? ▲ Yes 2 ▼ No 0

Wells Fargo Customer Reviews

Andrew L's Profile Image

Reviewed by Andrew L

Aug 22nd 2008

Wachovia

Great bank with a multiplicity of options. As a student, I appreciated the overdraft program which gives you a 'cushion' of credit for overdraft protection instead of innumerable fees.

There are definitely other reasons to use Wachovia, such as availability of ATMs, (almost) free-checking, etc. But these are the main benefits.

Is this review helpful? ▲ Yes 5 ▼ No 2

kelley h's Profile Image

Reviewed by kelley h

Mar 11th 2010

keep ur money, don't be ripped off

we have had wachovia for maybe a year and since, whenever our direct deposit is set to be deposited they find ways to charge us fees. the latest they charged us nsf fees for funds that cleared our account and they fees that caused our account to go into negative, then they charged us more fees for having a negative balance. might i add, i called and spoke to someone months earlier to take off overdraft protection so if funds were unavailable the card would be declined. i would not recommend anyone to use this rip off bank and definitely don't do direct deposit.

Is this review helpful? ▲ Yes 11 ▼ No 0

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