They advertise so great. The website changes what your available balance is and then they hold your deposits for longer than the 3 business days. There is no listing telling when the check will clear. And they say the available balance is the full amount one day and then change it to very little. Then they make lots of fines. How can you earn any interest doing that. And you can't figure out when the money will be available for your mortgage payment and then you get lots of fees. What is the use of online banking and bill pay if it works like this.
I have had many experiences with them where the customer service was rude and condescending, you could even say insulting, only to have them not follow through with the actions that instigated the call. Not following CD renewal instructions, failure to update address after multiple contacts, etc. The single biggest reason NOT to do business here is that they have no secure email contact. They use your personal 3rd party email service for secure emails, which is a VERY, VERY bad idea. Also, before oping a CD, carefully read the terms--you will no doubt be in for a big surprise compared to other banks.
*log-in trouble was solved quicker than i expected. *my check-card was giving me problems, called them and received one in the mail very soon. *always a pleasant voice when i call in for help on my account.