BBVA Compass will introduce the next version of its mobile banking application for the iPad later this month, the bank announced in a mobile-banking conference Monday. The update means a major revision to the current BBVA Compass iPad app.
It may come as good news for customers who’ve been using the bank’s iPad app, which garnered a combined rating of three stars on the Apple App Store. Some of the biggest complaints from reviews originated from the lack of mobile banking activation, fewer options compared to the website and crashes upon attempts to make account transfers.
“We are constantly listening to customer comments and request for new features,” said Alex Carriles, executive vice president and director of mobile strategy and retail innovation at BBVA Compass, in a press statement. “We will continue to release updates regularly to incorporate those elements and many others that are not available anywhere else yet.”
The current BBVA Compass iPad app was released in December 2010, and there hasn’t been an update since launch. It allows customers to check account balances and activity, transfer funds and locate nearby branches and ATMs. Version 2.0 is scheduled to be available for download by the end of the month.
“The new app gives users a fast and easy way to manage their BBVA Compass accounts in a visually stunning setting,” Carriles added. The iPad app will receive enhancements that happened to the bank’s iPhone app in May.
In addition to a new look, customers will be able to directly enroll in mobile banking (using a debit card number and PIN) without going through the website. Furthermore, customers will be able to check the latest news on the economy, pay bills and view check images, transaction receipts, account statements and charts related to cash flow and bill payments.
Similar upgrades are on the way for Android and BlackBerry devices.