MyBankTracker allows consumers to write a review of their bank and share their experiences — good or bad.
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Our criteria for determining which banks made the cut were based on report card ranking, which can be seen on any bank’s profile, and number of reviews. In determining which banks topped the list, we chose banks that had at least 20 reviews. Honorable mentions go to Barclays and UFB Direct, which both ranked highly, but had under 10 reviews.
Additionally, each bank’s report card has several categories reviewers weighed in on: bank financial health, bank fees, interest rates, remote deposit access, mobile services, and average customer reviews. Customers rank each category as poor, fair, or good, and our site determines an overall ranking based on customer reviews.
These banks consistently scored well among those dimensions, and none had received a poor rating in any category.
Ally Bank rated four out of five stars by reviewers, with a total of 357 reviews. Ally Bank has also been rated as one of the most trusted companies for retail banking by the Ponemon Institute in 2012. Ally doesn’t have physical locations, which reviewers say makes it easier to offer competitive rates, low fees, 24/7 live customer care, and no ATM fees, in addition to reimbursing other banks’ ATM fees nationwide.
Ally Bank has some of the most competitive rates in the country when it comes to CDs, money market, savings and checking accounts. Ally also does not charge overdraft fees when customers overdraw accounts at an ATM.
PerkStreet Financial received four out of five stars, with a total of 185 reviews. PerkStreet Financial is an online bank which rewards customers with cash back and retailer rewards on almost every debit card purchase.
PerkStreet’s unique concept is its card, The PerkStreet Financial Debit MasterCard, which allows consumers to earn rewards with a debit card. Toting its card as “Plastic Without Problems,” it tantalizes by advertising credit card benefits without the debt.
Their online checking gives consumers the ability to view transactions, transfer money, and set up direct deposit. The bank has over 20,000 surcharge-free ATMs in the U.S., making it the largest free ATM network. Additionally, consumers can reach a live rep on the phone 24/7. (Continue to page 2 and read what customers had to say about Capital One, Charles Schwab and USAA!)