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I have been with PerkStreet for 4 months now & my account has had fraud activity twice in the past 30 days. Getting this matter handled was like pulling teeth with the customer service. Here I am going through Round 2 and it's worse than the first time. My cards were cancelled, new ones issued & fraud again. After 2 police reports, the PD seems to think it is a bank insider (way too big of a coincidence) and they will investigate. I should have listened to my instincts when I had to submit my signature card 8 times before they processed it to open my account. Now I have to wait for them to figure out the fraud...which I was told can take 45 days (SERIOUSLY?!?!?) just so I can close my account as fast as humanly possible!
Christy - I'm sorry you're having such a bad experience and we'll do everything we can to help. In most cases, the disputed charges are refunded much faster than 45 days but the representative was correct that it can take up to that long. I've checked with our operations department and will reach out to you privately with an update.
I am happy to discuss this with the police department but it is very unlikely to be a bank insider because our reps do not have access to the full card number. The unique ID that links your card transactions with your account is useless to start a transaction at a merchant. Two incidents within 30 days is highly suspicious but the most likely cause is "skimming" at an ATM or gas pump. I highly recommend reading this article and taking the extra time to inspect card readers for tampering. http://lifehacker.com/5221255/know-how-to-spot-an-atm-skimmer
Best, Jason Henrichs
I deposited $50 to open an account to use at a later time and I checked back after some months later and almost all of it was gone! $4.50/mo. for inactivity fee! Could not believe it. All they had to do was hold my money. guess they couldn't resist taking it from me while I was not looking. Will never bank here again.
Perkstreet account holders, beware! Make sure that when you contact the bank to close your account, you also tell them to close your debit card and cancel overdraft protection.
Failure to do so in my case resulted in a debit card transaction being honored after I requested closure of my Perkstreet checking account because the overdraft protection was still in force and the debit card was still active - despite my checking account being "closed"!! I had called Perkstreet's customer service to close my checking account. During the course of this telephone conversation, Perkstreet's rep did not tell me I needed to close the debit card and cancel overdraft protection as well. I didn't know any better, and assumed that a closed account meant everything pertaining to the checking account was closed, including debit card and overdraft protection.
After I requested closure of my checking account, Perkstreet paid an online purchase transaction of -$75.00, then hit my account for a -$32.00 non-sufficient funds fee which put my checking account a total of -$107.00 in the hole. Somehow, my Perkstreet debit card had become the default payment method for my health insurance company's mail-order prescription service. It had not been the default previously, and I have no idea how the change occurred. Or maybe I did change it awhile back to earn more Perks and I just plain forgot. I'm not sure.
So now Perkstreet wants me to send them $107.00 to put the account balance back to zero. I'm not inclined to do so, seeing as how I lost $97.00 in Perks Rewards when they announced the bank's closure. However, I was told today by Perkstreet customer service that if I do not deposit the $107.00 then my account will remain open and future purchases would be honored. There's nothing quite like feeling your credit score is being held hostage by a dishonest bank. :/