Reviews

Have had accounts for years...with a reserve line on my checking...

All of a sudden I log in on line and the Reserve account is gone??? They decided for no real reason..at least they can't give me one that it is closed an in a PAY Down status?? again not sure what that means....Wasn't over drawn or late for payments as it comes out of my checking automatically each month.

So, now have to get monthly statements etc...So closing all accounts and not interested in doing more or any business with US Bank again...US means they are all about them and could give a rip about a customer that has been with them since 1996

GOOD BY to them....

I know many people have had issues with Chase but I would like to share what happened to me. I think the reason why I had a positive experience because I actually had two workers that cared about my predicament. We actually started getting behind in 2011 after my husband's heart attack. It seemed that was the changing point. I got behind on payments. Robbing Peter to pay Paul and barely having money for gas and food...sometimes wondering which was needed more. I spent so much time and two years trying to catch up or stay caught up my stress level was about to kill me. We were about to lose our home and one day I was on the phone with a customer service employee and she suggested that I do a loan modification. I was very apprehensive because other customer service employees told me we didn't qualify. I finally relented and filled out the paperwork. She even told me how to fill it out and what to do. Our contact in the loan modification, Dustin, couldn't have been more pleasant to work with. He talked me through everything. He called by the next day if I called and left a message. Well, after 3 months we were approved for a modification. We gave up the 5 years of equity to start over - but there wasn't much because we were so far behind. We ended up with a 3.5% interest rate (down from 6.5%) and our monthly payment dropped by $500.00 and that's a lot when your payment is $1400.00 We paid a total of $28.00 for the modification and didn't have to pay any late fees, or missed payments...it was all factored back into our mortgage that is now affordable. So, thank you to the 2 people at Chase that helped us with saving our home.

I have an airplane loan with PNC. If I have a question about the loan is impossible to get information by calling the customer service number.

I spend at least 30 minutes on the phone with each call, transferred multiple times, each person saying they don't have correct access to the loan information. Arg! It is so frustrating.

I absolutely hate this bank and do not recommend that anyone does business with them.

paid a large bill thru bill pay and realized the next day It was sent to the wrong payee. I called the bank and they assured me that with in 10 days my account would be credited. I called them several time and each time was told at least 10 days. called them 15 days later was told it was my fault and they took no responsablitay.. Capital one bill pay is very easy to pass thebuck

I applied for a mortgage modification. It took more than 18 months to be processed. It was approved effective Nov. 2011. It has still NOT been completed even though it was effective 17 months ago. I have been in this process with them for nearly THREE years and it still isn't completed. Customer service has been terrible. They have requested the same information from me OVER AND OVER. Information coming from them has been incorrect many times. They have changed my Account Manager more than 6 times in 6 months so no one knows what is going on. I despise them and their unethical and unprofessional business practices. If I could get rid of my mortgage or change it to anyone else, I would do it immediately. Working with BOA has been my worst experience with ANY company in my entire life.

I am very disappointed with their customer service, charging unfair fees. Branch manager is terrible, not willing to listen to the customers. Personal banker "Patel" very unhelpful. I suggest her title to be changed to "Impersonal Banker". Will never go to this branch again.

I could go write a book on the bad experiences I've had with this bank,but for the sake of brevity I'll just say, "Do NOT open an account here." By the way, I'm a stockholder in TCF.

TD Bank emphasizes customer service/human service. This is not so at the Richmond Hill, Queens, NY branch. The bank it appears has a growing customer base but lacks customer service professionalism, friendliness and the human touch. I with more than 10 other customers walked into the bank on Saturday 18th around 1pm and had no idea of what we needed to do to speak with a customer service rep. There were four tellers to attend to a long line of banking customers. Three of the six agents were speaking with customers at their desks. No one attended nor instructed nor even acknowledged the presence of us who were hanging around waiting to speak with the agents. Finally, after 30 minutes of wait an agent called out " who is next" that would be me. I was told because of the nature of my transaction it could not be completed today. Other TD banks and other other commercial banks have agents who greet you and find out your banking needs and give you some idea of your wait time who will see you but Richmond Hill TD bank has no regard for customers and no human touch.

I work in Afghanistan and have had several experiences with USAA complicating my vacations. When they are not disabling my debit/credit cards that have been made availabled for other countries they are busy complicating my credit report. Recently they put a fraud alert on my Equifax credit report when they were not able to get ahold of me via cell phone. Its the weekend in the states and I am on a 12 hour difference here. So getting in contact with somebody in states is difficult when you have to wake up at 1am to make a satelite phone call from a recreation facility.

I began going into Wells Fargo a few times to cash checks. One day while in a hurry the teller was so pushy about me getting an account that I said fine. He said it would only take 10 minutes. Well an hour later I was so frustrated when I was way late to the next thing I had to attend. I was just happy to be out of there and have my check finally cashed. This unfortunately was only the start of my troubles with Wells Fargo. Originally I did not want to get a credit card but being way pushy I said fine and then never activated it. Then they have all kinds of monthly fees that exceed the amount that they tell you in the branch office. They are such crooks. Other banks that I have dealt with have no fees, no hassle, no problems, if something is amiss they will call you and say please take care of this particular thing. Wells Fargo will just give a random fee that might take your checking into the negative and then will give you fees for doing that and not say anything and get a negative balance fee for $25 a month. I have been charged atleast $150 to $200 in the last year that I have had an account with these crooks. Save yourself the trouble and bank elsewhere.