Reviews

DAY ONE

6/13/13

I have been a customer of this banks for some years and had my first big problem with them a couple of years ago when I got a shut off notice from my Electric company. I couldn't understand why because I had been using the BillPay feature with the bank and saw that the payments had gone out. I contacted the electric and they couldn't find the payments and thought that it maybe be a problem on their end, but as it turns out two months of my bill payment to pay my electric bill had gone to pay someones loan. The person's loan I was paying had a loan through the bank and I had never, ever had a loan with them. I ended up talking with a ton of people all the way up to the corporate level and even though the saw it in black and white in their statements that they had made a mistake they still wanted to so call investigate further. It took the bank a month or more to put the money back into my account that had gone to pay someone elses loan through their bank. Now today I am forced to not be able to go grocery shopping because the bank screwed up and did not get my replacement card to me that I requested over five days ago, but there is a five business day requirement for delivery and I have no card because they were claiming that my address must have been incorrect. They checked my address and it was correct. So since I needed to buy food I requested that they reactive my old card that I asked them to deactivate because I had bent it by sitting on it and was told that they couldn't. I requested to speak to someone higher up and even though I told him that there would be some days that I would be without food and unable to eat he still stood firm telling me that they would not send me my card until two business; today is Thursday! This meant that I would not possibly receive my card until Monday, if I can believe what they say. He told me that they could not send me the original replacement card because it had been deactivated, but that was not true because it was not listed in the system as being

I've held an account with TCF bank for over 14 years, and when I stated I was considering closing my account, there was zero sympathy or interest in keeping my business. They simply do not care anything about who you are. Like another customer review stated, you feel invisible and helpless.

I check my balance daily online, and it always stated I had positive money in my account, however, once I deposited my latest paycheck, they claim I was overdrawn since the money hadn't cleared. I asked them to waive the fee, which they nicely had done for me about 4 years ago, and the manager rudely mumbled to me, "Your problem, not ours."

I called the customer service number, and received equally terrible customer service. I spoke to a supervisor who told me he would be extremely generous and give me back $15 of my $37 overdraft fee. I informed him to either refund the entire amount or don't bother. He clearly wasn't even listening to me and then countered with "OK, how about $25 back?" I was furious and told him not only would I be cancelling my account, but so would my family members. Once again, zero care. They really DO NOT care. With all their non-stop promotions to attract new business, it's clear they have no time or effort keeping loyal customers.

Bank of the West has the worst customer service ever. I walked in and no one was there to greet me. I walked in to close my account, because I was moving to a city where there are no Bank of the West branches. The teller said why I was closing my account? I told her the city where I am moving to does not have a Bank of the West branch. She then suggested that I remain a Bank of the West customer. I told her why would I want to go over 50 miles to a location or to use an ATM? She kept on insisting that I have my account open. I said look lady, there is no right mind that I want to go over 50 miles to do my banking, so I closed it - after convincing her 5 times that the city where I was moving to did not have a Bank of the West branch and they charge a lot of fees; and most of all they do not let you save money.

I have not had the opportunity to change banks this year, but would have in September. With only two branches in my location, it was difficult. Anyways, Regions Bank has been responsible for three massive customer service miscommunications regarding my finances in the past year. The lower level agents seem uninformed about policy and procedure. There are never any solutions to my problems. There is always some irreversible magic that occurs and cannot be undone through a computer system. I will be changing banks at the end of this month. This bank is the worst bank I have ever banked with or heard of.

ETRADE has lost my $$ have documentation and still waiting 14days for answers.

I went through the SBA process with Atlantic and was very pleased with the woman who handled the loan initially. However, when my loan was handed off to a loan closer, it became a nightmare. Her repeated mistakes were not nearly so big a problem as her attitude. She has been demeaning and treated me as if I was a bother. She is confrontational and, frankly, not very sharp. I don't have a problem that she makes mistakes, it's that she seems to hold it against me when she does. It's as if it's my fault when she is in error. I have begun my new SBA loan process with Wells Fargo and will refinance the one I have with Atlantic Coast at my first opportunity.

I am a 30 year customer of TD Bank and their mortgage department has caused me to leave the bank all together.

I have applied to this bank three times - two mortgages and one home equity loan. The first time a year and a half ago I was approved. The next two experiences were disgusting. I have since qualified with another bank at a great rate. I have great credit score. They asked for information from me multiple times, sent out a rude, unqualified appraiser who appraised house too low and it took 4 weeks to get the appraisal, asked for information the second/third time that was different from the first time, called to tell me we were all set to close and wanted to set a date, Called back to say there was a problem with a release of a lien (this wasn't a problem the first time around),then called back to say I was not approved. Worst of all is that no one cares or takes any responsibility for the lack of service. Went to my local branch that I have dealt with for years - they agreed the mortgage dept was having issues but didn't do anything about it. Called the branch again when I had problems with my most recent issues. No return call for first two messages. Third call - no offer of help other than to give me a number to call. I could go on and on with all the ridiculous things they requested from me but I have spent enough time being aggravated with them. This is the first review I have ever written. DONT DO BUSINESS WITH THEM. Banks should earn your business and TD Bank is clearly not interested in doing that.

I had been a member since 97 payments always on time.

Then I got a rewards card I did over$ 300,0000+ business with them in just the last 3 years only ,I miss 2 months payment waiting for our Construction loan to roll into a mortgage.

They were paid in full in April 2013 , with a check in access of over $39,000 , they LOST!!!!! the Check for over a Month!!!!

Won't tell me where it went or what happened to it.

Bank of America Canceled my card and Took all the Rewards points Away Over 250,000 +

We really Don't need Banks that rip Off Hard Working people !!!!

I hope You really reconsider putting YOUR Hard earned Money in this Bank!!!!

I Rate this Bank at Negative 200 They are thieves in my eyes

I went in to cash a large check on a Thursday. I agree the check was large, but for the amount of money they have in all of their accounts they wouldnt cash it because they didnt have it available. Not a single nsun trust bank in miami could cash it. This check was less than 40g's. They have to order the cash and it wouldnt be here until MONDAY. MORE BS. MORE RUN AROUND. A PHONECALL. A CLICK OF THE MOUSE COULD HAVE IT HERE ON FRIDAY. I EVEN OFFERED TO PAY BRINKS TO HAVE HERE ON FRIDAY. AGAIN DENIED BY JENNIFER RAMERIZ OF SUNTRUST MIAMI BEACH. THEY SUCK. and they wonder why they dont have more business. My money is going to Chase.....they have more branches anyway. Boycott sun trust...i didnt capitalize their name on purpose....cause they dont deserve it......peace!

It's the 3rd time that they charge me overdraft when i have money on my account, i call today and the person who was attend me, don't have any experience in costumer service and bring solutions to the client. I wrote a check on june 11 for $54.00 but the person who i gave it don't deposit until yesterday but when i saw my account yesterday at night i don't see any overdraft. I pass by the bank this morning to deposit some cash for the check that i give to my friend.

I call to the bank because received an email that said that my account is overdraft. The person told me that the check was deposit on June 11 this is a lie from the account representative because i have the deposit slip of that check of yesterday.

It's sad when you call to your bank looking for solutions or real answers and the only that you received is bad words and disrespect to you from your account representative who is "helping you"