3 out of 5 marks
Many unacceptable errors by AmtrustDirect of New York Community Bank.
1. Bank accepted my order for an ACH deposit transfer, then executed it before the date we scheduled, subjecting me to a NSF fee taken by the sending bank.
2. Bank accepted my order for an ACH deposit transfer, then it disappeared from the pending transaction queue without its execution or any explanation.
3. Bank accepted my nomination of a bill pay payee and my direction to make a payment. Then the scheduled payment disappeared from the pending transaction queue before execution without any explanation, subjecting me to a large late payment fee. All the details about my payee also disappeared from my online account without any explanation.
4. Bank enrolled me in a transfer service I did not want or order and started taking fees for it from my account.
5. Bank changed the WWW domain for online account access without any notice to me.
1 out of 5 marks
If you're thinking a Simple card will simplify- think again. Just got charged $75 for gas until the actual $20 payment clears. What a joke. If this is the behavior filling up on gas, then who knows what other transactions you're going to get bend over for because of Simple. I'm dumping this card immediately. Simple is a joke.
1 out of 5 marks
I worked on a refi for my in-laws in December 2012-February 2013. It not only took forever to close, but we kept getting more paperwork to sign after the closing. The WORST part is that the rep, Kimberly Lynch, just happened to "forget" to tell us that military (active or retired) get $500 back at loan closing. I found out a week or so after the closing while looking at Webster's website for an answer to a question I had. When I asked her about that, she said she simply forgot to ask during the assessment since she was talking with me and not them and that they won't make good on the money back! Oh, OK-no problem. The bank withheld $500 from a couple of seniors, one of which is going through cancer treatment-no problem that you didn't do your job! BIG thanks for serving our country! Now the loan was sold to Fannie Mae a week before the first payment was to begin. Webster Bank is not to be trusted.
5 out of 5 marks
Two words: Debit card. I noticed lately that I carry very little cash, if any. It's just so convenient. We can now use the internet to communicate over great distances, and Ally bank has whole-heartedly embraced that fact. I opened a checking account with them about three months ago, and I've observed their entire system revolves around the internet.
Since they don't have a brick and mortar presence, they don't incur the expenses of one, and can give that money to you in the form of a higher interest rate. I had a savings account with USAA before, and my Ally checking account had an interest rate 4 times higher than my USAA savings account! That's a CHECKING account with FOUR TIMES AS MUCH INTEREST as a SAVINGS account!
The only problem I've noticed is that with the debit card, you may get in the habit of not carrying cash, and without and ATM or card scanner, you can't access your money. To fix this, make sure you get in the habit of always carrying $10 or $15 in your wallet when you have access to an ATM. A debit card means nothing if you don't have an ATM, which leads to the last thing I love about Ally: ATM fee reimbursement. Ally acknowledges that if you join, you'll use your debit card A LOT, so they don't have a limit on the number of ATM fees they will reimburse.
*Note: The rating I gave their customer service was meant to be interpretted as "neutral / don't know". I've never used their customer service because I've never needed them.
1 out of 5 marks
I am a freelancer, so my income is not steady, last week I was paid for some work I did, I thought it would be a good idea to pay all my bills, that way I wonâ??t have to worry about them the rest of the month. Which turned out to be a big mistake.
The next day my debit card was blocked for "suspicious" activity. I remember I was at the store and couldn't pay, my card kept getting declined. When I got home, I checked the account, it showed I had sufficient funds, so I sent Ally a message, asking them why my card was declined.
Two days later they finally replied, saying there was suspicious activity on my account and that my debit card had been blocked, for me to call some fraud protection number to get it unblocked.
I checked my account again and didn't see any "suspicious" activity, just bills and a few grocery store charges - I don't know how any of these would be considered suspicious, especially since they show up in my statement every month.
If somehow paying all my bills on the same day triggered some suspicion, what they should have done was flagged the account until a human could verify - whether or not there really was "suspicious" activity - not block it automatically.
That is just irresponsible and stupid. And the worse part of it all, is they now wanted me to take time out of my busy schedule to call some number and try and fix their mistake.
They didn't apologize or anything. The rep I exchanged emails with did nothing to help, she was just like - well, theres nothing I can do, you have to call the number.
Finally, I broke down and called the number - and guess what? They hung up on me! So I have no idea if my account has been unblocked or what. I could contact them again, but what good is that gonna do?
I've decided to look for a new bank, I cant be a part of a bank that does something like that. Its disappointing, I was such a big fan of Ally, recommended them to everyone and now I feel like such a fool for thinking they were any different.
1 out of 5 marks
“By far the most awful service for military families! They add so much more stress to families with deployed loved ones! ”
I have sent in by fax my POA three times. THREE. They claim they never get any of them and refuse to talk to me about my husbands account. This is the most terrible customer service and when I wanted to speak to a supervisor, they refused! DO NOT GET A CARD THROUGH THEM!
2 out of 5 marks
I 've never seen such incompetent rude bank tellers. They disrespected me by false accusations and the manager saw nothing wrong with that. I closed business account, personal account and made sure all my family members did the same.
1 out of 5 marks
Bank of America is the worst bank in america. They have a modification program that's a scam. They still rearrange transactions if your account is overdrawn to maximize their fee's.
Support the fight sign the petition at www.change.org/petitions/stop-the-financial-terrorists-bank-of-america-and-wells-fargo-from-ripping-off-americans
and email your stories to firstname.lastname@example.org
4 out of 5 marks
I have been banking with these folks since 2007. I have moved in that time to three different branches,(for personal reasons not related to my banking experience). They made sure up front that I understood fully what the fine print entailed, and have never broken their word. At one, (Gresham), I could tell that my presence was not always thrilling to the customer service representatives. However, I have found even there that my money was managed well, and that they did exactly what they said they would. At the other two branches I have visited regularly, (Forest Grove, 82nd & Division), I have not only been given honest easy and accurate banking services but the customer service is always great! Even when busy they are always friendly. I want to thank everyone at Bank of the West!
1 out of 5 marks
fair warning to anyone opening a Huntington bank account, they will try to make your account overdraft so they can collect overdraft fees, in my case they didnt deposit money from a direct deposit into my account, i then called and they had no record of the deposit i then brought the receipt in for them to see it, they then put the money into the account not waiving the overdraft fees after hours of trouble i got them to get rid of the overdraft fees, now a few months later the same thing has happened, and its very doubtful i will be getting reimbursed for the overdraft fees. To top it all of online banking never works, so in short do not give huntington your business