try to call the so called customer service 800 355 3063 and see the results
You will spend 20-30 min to hear crapy music until you give up or hang up
What a Bank ?
Have been on hold no less than 40 minutes each time I've called. I can't believe this bank is still in business and that businesses actually use them!
They locked our account without notifying me but if you ask them they did and call must have been dropped but they apparently only try once, there was nothing when i logged into our account that is was locked either,cost me lots of money and stress when they locked my account and even after i called they still did not unlock my account although they told me they had. I have proof of my dealings with them they say they received faxes and then all of a sudden no they didn't and was told just because my copy says they received it doesn't mean that they did. On phone with them countless times for 2+ hours at a time. I had a pre-authorization for fuel it was hard posted to my account asked them to remove the auth and they never credited the money back to my account. Deposits i made using the gift cards were not put to my account in a timely matter or not at all until i showed my proof that deposit was made. They will not release notes made in your account to you. They may as well have machines answer the phones as they are way smarter than their customer service people and might actually have a personality. I am in the process of contacting a lawyer to get copies of phone records made with these blatant lairs, and to get copies from my account because check numbers are missing, dollar amounts are missing, transactions are missing and according to them if they are not there they didn't happen? Consumers beware if you want to throw your money away this is the bank for you because they are like magicians they make things disappear especially your hard earned money.