Overall Rating

B+
Grade

TIAA Direct Report Card

Overall rating score 68%
Customer Rating
Financial Health
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TIAA Direct Customer Review

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davis420's Profile Image

4 out of 5 marks

Reviewed by davis420

Nov 3rd 2012

Pretty Good

Just some basic facts; My direct deposits are posted and available early on the date expected. I have found, on the few times necessary to call, customer service as good as others. My only negative is that there is not eStatement available.

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Other TIAA Direct Reviews

Keenan's Profile Image

Reviewed by Keenan

Mar 19th 2014

2 out of 5 marks

Terrible

This bank advertises great interest rates for money markets but it's not worth the trouble. I can't even make deposits to my own bank because every time I try to log in to mobile banking it says my password is reset. I've spent an hour on the phone with customer service and I received FOUR emails saying that my password has been reset. They were unable to resolve the issue. I actually ended the conversation letting them know that I'd be withdrawing my money and literally taking my money to the bank...elsewhere.

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Response by TIAA Direct

Responded by TC_Talks

Mar 22nd 2014

Providing excellent customer service matters to us. Email your full name and best way to contact you so we can resolve the issue to bankingservices@tiaadirect.com.

goodriddance's Profile Image

Reviewed by goodriddance

Dec 31st 2013

1 out of 5 marks

precipitous rate decrease each month

Pros: Very little, I thought the rich history of TIAA-Cref would spill down on their newly created online banking- sadly it did not.

Cons: Mint.com downloads were always problematic

Rates continued to fall throughout 2013, most money markets online banks held steady .75-.90%, My last straw was .54% in Oct 2013, it has continued to go down to .45%

Rates are tiered, Sallie Mae Money Market does not have tier rates.

I too, got the stern Patriot Act Letter after closing my account, so I was not affected but when I called in October when the rates further declined and was attempted to be cross sold into a one year cd which still was not competitive at the time and still is not.

Lastly, when I called in October 2013, I remember the customer service rep asked me if my deposit was inherited, or earned income I was irked by her question, but did not ask further why that was important, she said it was to update on the original online application. I never remember a question like that being asked.

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