“Hopefully the interest rate will make it worth it”

Switched my savings from BoA to Capital One to get the higher interest rate, but the costumer service has been disappointing. I was approved over the phone and told my account info would be sent to my local branch and I could go there to make the first deposit.
When I got to the branch the banker said I didn't have the required documents. He asked if the phone rep told me what to bring and when I said no, she'd just given me a confirmation number and said everything would be ready, he replied "Yeah. Sorry."
So now I get to go back.
Good interest on simple savings; poor use of time.

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