“horrible customer service”

Unfortunately I have not had the same experience with Commerce bank as the other reviewers. The customer service is horrible- the employees that I have interacted with do not come across as people, just greedy mechanical beings out to get your money. I was charged fees for a free checking account and after bringing it to their attention it took them 90 DAYS to fix the error and even then they only refunded half of my money that they had taken. The branch manager did not apologize and did not even acknowledge their mistake after refunding my money. I would not recomment this bank to anyone for personal or business use.

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