“Bad Experience”
I tried to open a secondary checking account with BAM last year, having had only Citibank accounts for years. The branch itself, the customer service and the website all were extremely disappointing. The amount in my account was incorrectly reflected and I was charged numerous service fees which did not apply to my situation. After 1 month I canceled my account and opened additional Citibank accounts which are now linked.
“Reliable”
I've been using Citibank for 10+ years now and have had minimal problems. Twice my account has been compromised due to using freestanding ATM's in NYC, and both times Citibank quickly canceled my cards and reimbursed the money into my account. Online account access is great and very user friendly, I no longer use stamps - make all of my transactions online. I also have a Citibank savings account and transfers and payments between my accounts have always been seamless. I highly recommend Citibank for personal banking.
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