“Merchants beware!”
Merchants beware! Don't let this bank process your charge cards! Recently we were contacted by an overseas customer for some products. Since we were hesitant due to possible fraud, we contacted 5/3 and went through the entire approval process. We went through Visa International, the issueing bank and the bank called the customer for approval! All three transactions were approved in full many times over! Then it appeared that it was a fraud and we provided non-disputable paper trails up to and including signed receipts for delivery. All through the process we were told that "...the money cannot be taken from you if you have our approvals..." Then without warning 5/3 took over $10,000 from our account! When we argued, 5/3 told us that no one had approved the sales even though we had six-digit approval codes! During one conversation with a 5/3 representative (Norma) she told us that all was OK and the money replaced in our account! We followed our account for a couple of days and then found that she had lied to us just to get rid of us! Merchants and customers beware! These people are totally dishonest liars and thieves! BEWARE!!
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