“The Bank is a disgrace and the customer service sucks”

I went and made a cash deposit into the branch. The teller put it into the wrong account. She was off by a number and of course I had 3 checks bounce. I went into the branch and they apologized but there was nothing they could do right away. They had to put through some type of correction that would take 1 to 2 business days, but would note my account. SCREW THAT. I asked about the fees and they would only refund 20% at the time. I called customer service and threw a fit. They finally apologized for the branch and refunded me the remainder of my fees. Oh and that note on the account didn't do crap. An auto debit came through for my son's tuition which they returned and charged me again. They offered to write a letter for me. I have never had a returned check, overdraft fees or anything. As soon as the error was corrected I closed my account, got my letter, my fees refunded and told them to go F themselves. Unless there is no other banks for miles and miles and you really need an account than go with them but be careful. Otherwise I rather go to a small tom dick and harry bank just not to deal with that again. Oh and the branch was in HOWELL,NJ on Route 9. Go to customer service classes and take the 1-800 people along with you...

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