“Consider My Comment Befroe You Enroll at ALLY”

I've been with ALLY (previously GMAC ) bank for a few years now. Good interest rates, easy to transfer money to linked accounts, friendly customer service, etc. But for me service has diminished greatly since the name change to ALLY.

In early August '09 I was speaking to customer service about a pending transfer, when the rep asked me about 2 identical debits from my account made within minutes of each other. A good catch by the rep because they weren't mine! At my request the debit card was cancelled and replaced with a new one as a precaution. My account was then locked from any outgoing withdrawals while the Fraud dept. investigated. I signed and returned a form denying responsibility for the charges ($140 total).

It is now late August and my account is still locked. Numerous calls to customer service have been fruitless. They aren't allowed to discuss my account, only the Fraud dept. can. I've been told twice now that I will get a call back within 48 hours. I'm now on hour 36 of the third promise of a call. I've talked to supervisiors, nothing. Not even they are allowed to speak with the super-secret Fraud dept.

So I have 10k I can't access and can't get any answers! My next call is to the State AG. First chance I get, I will close this online account. The feeling of helplessness when something goes wrong is not worth the interest earned!

Beware this bank !!!

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