“I've had issues”

I had Wamu for three years and it wasn't the best Chase the costumer service told me I had time to pay the overdrafts fees. When I went to the bank to pay they told me it was close and there was nothing they can do to help me, because they did not know why I was told I had time to make a deposit. They are very rude and expect me to open a new account without the Wamu benefits.