“nice local branch - but broken account”

My account was potentially compromised so had to be closed and a new one opened.
My local branch is great - got me all set up.

But overnight when data was processed, and everything broke.
The newly opened account was erroneously closed; my new debit card was deactivated. Similar to events reported in the press at the beginning of October, I've had no access to my funds for about a week....and counting. The new account is closed; the bank is holding my money in some other internal account-- I can't access it, and my local branch has not been able to unlock it.

Ever since I identified the problem, there has been no communication from the TD bank "back office" even acknowledging that this is a problem - no word on when it will be corrected, or when I will have access to my funds. They don't even talk to my local branch--not even to offer any indication they are working on it.

They are non-responsive and there seems to be no avenue for escalation.

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