“Who needs money? Apparently Chase doesn't think I do...”

I had the accelerated payment program with WAMU since 2002 and everything had run smoothly until I tried to cancel and set up account for 1 monthly payment with CHASE. .

I’ve had this mortgage since 2002 and never been late, in the contrary I’ve been ahead w/the accelerated program.
I went to branch and had AP account cancelled. Customer Rep made all the calls for me and had the account cancelled. Apparently AP account was never cancelled, which is fine. I know people make mistakes BUT since we had cancelled the AP account CHASE automatically started making unauthorized mortgage withdrawals from my checking account. Yes, 2 payments per month (1 from AP account and one from CHASE bank) and my husband lost his job… wow, I must be super woman I can do 2 payments per month?!? No, actually my account is in the RED and I keep getting hit with the NSF fees. But according to the branch manager the mortgage transaction did not cause me to go in the RED, it was the checks I wrote the day after the unauthorized payment was withdrawn… you’ve got to be kidding me??? Stupid me, I should have known CHASE was going to withdraw 2 UNAUTHORIZED mortgage payments from my account!

Oh, and they said it would take 3 days to look in to the issue… That was Monday, today is Friday evening and I’ve had no answers. They must think people don’t need their money and work for sun. No, I don’t need to pump gas to make it to work; No, I don’t need to buy groceries; No, I don’t need to buy my medication. Who needs money???

I do have to say, the counter people at the Mission Viejo Branch have been trying to help and have been the ones to make all the calls for me. Before I went to them w/my issues I went to the Foothill Ranch Location and the were “VERY HELPFUL”… they sat me on a table and dialed the 800 number for me and had me hold for over 20 minutes because they don’t have access to th

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