“BOA - We take the $ out of savings!”

I opened a savings account with/for my 12 year old niece in Maryland before I left the country at the end of the summer. They said after a year, she would be charged a monthly fee if she didn't have $100 saved by then.
It's November and she has been charged twice so far (Sept. & Oct. or Oct. Nov.).
I chatted with someone from BOA customer service who told me they don't have a minor account anymore and kept on giving me canned answers about how they understood my frustration. If they did, they would have given me more than one non-canned response.
Frustrating because I opened the account in Sept. only because it would link to my BOA account instead of switching before I left for the Middle East.

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