C+ MyBankTracker Rating

Astoria Bank

About Astoria Bank

Astoria Bank makes everyday banking quick and easy for you with 85 banking offices and 117 ATMs throughout Brooklyn, Queens, Nassau, Suffolk and Westchester counties, plus home financing in 13 states and the District of Columbia.

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MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Astoria Bank Bank Customer Reviews

  • FC
    Reviewed By Fran C. Oct 6, 2014

    Horrible Service at Astoria Bank (Hillside Ave, Jamaica N.Y)

    So I was charged two $35 overdraft fees because my gym (which attempted to take payments as they normally do each month) took the payments late because Astoria wouldn't release the funds to them on time. I spoke with the managers at both my gym and Astoria and the manager at Astoria was rude and she lied to me. She told me that the gym was lying to me and that Astoria wouldn't withhold the fees because it's a preauthorized debit (which was clearly stated otherwise on the statement that SHE GAVE ME).

    She then told me to have my gym reimburse me for the $70. My gym also gave me paperwork stating that they attempted to take the payment but was declined by my bank, even though I had the funds to cover it available. I presented this paperwork to the manager at Astoria in which she glanced at it then put it down then proceeded to tell me that they're lying and that I need to settle it with them. If I had the funds available, but Astoria didn't release the funds WHY IS THAT MY GYMS FAULT?

    I then asked her could I have something in writing to show the manager of the gym to hopefully help my case and she responding aggressively with "I'm not going to give you anything more than what I already gave you" then handed me my statement and proceeded to talk to her next customer. $70 charge for nothing! This bank it's ripping people off with this $35 overdraft fee and not even attempting to right their wrongs. I was told if I had a "different account type" (one which holds a high balance) then these fees would be waived.

    So they're taking advantage of those who are not rich with high balance accounts and further insulting us by giving us the run around instead of taking responsibility. I actually used to like this bank a lot. It's a shame.

    -One Very Unsatisfied Customer
    Ms. Clifton

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  • AC
    Reviewed By Angry c. Nov 2, 2013

    Controlling, passive-aggressive, patronizing and incompetent

    I am currently in the process of creating a trust for my parents and discovered they have an annuity at this branch. After several visits to this branch where my parents reside (I live in Brooklyn), I still remain unsuccessful. Numerous documents, including my POA and Trust agreement have been brought to them - always they insist I bring originals - no other bank has made such a request, which always requires a visit! Needless to say, I am beyond frustrated, and their foibles are delaying my parents access to Medicaid which they so desperately need. Every day is costing my parents their hard earned money. I am ready to liquidate this silly annuity,but I can't imagine how many times I will gave to drive there to accomplish this task!

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  • 2
    Reviewed By 203w103@gmail.com Aug 6, 2015

    CEO non-responsive

    The Tenant Association of 203 W 103 St wrote a letter to the CEO of Astoria bank, complaining of zero interest security deposit rates and there was no reply.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A