B+ MyBankTracker Rating

Axiom Bank

About Axiom Bank

Formally Urban Trust Bank (UTB), Axiom Bank established in 1962 is the1,090th largest bank in the nation. Headquartered in Lake Mary, Florida, it is also the 38th largest bank in the state. Axiom Bank's boasts a B+ health rating.

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

MyBankTracker
Rating
Poor
Fair
Average
Good
Excellent

Branches
0
ATMs
0

We found bank branches & ATMs within miles of .

View Locations & Hours

Customer Reviews

Most Helpful Axiom Bank Bank Customer Reviews

  •  
    K
    Reviewed By Ksmith Feb 10, 2015

    Slow Customer Service, Horrible Management

    I was a guest at this bank recently. I was in line for what seemed like an eternity. The older gentleman and older lady at the teller line were extremely slow and delayed the line. There was another lady-- i'm assuming she was a manager (since she was in a glass office), chatting away instead of helping to move the line. Thankfully, i did not end up opening an account!

    Thank you for your feedback Is this review helpful?
  •  
    M
    Reviewed By mikdutt72 May 7, 2017

    Theft of Sevices

    Axiom Bank refused to pay my check #1007 on May 02, 2017. I have the statement and the return check statement to prove that I had $181.03 in my acc't, for 10 days with no other activity when they denied payment of $146.00 and charged me $34.00. They told me in person they were "holding" 85.66 for my Florida Blue Auto-pay, but they did not pay that until my Soc.Sec. check came in on the 3rd. My statement proves this in black&white. (Really, the computers are set up to handle all transactions)... I post this to say for others -DONT LET AXIOM STEAL from you, There must be hundreds of retired SSA recipients with Florida Blue, & Florida Blue + SSA must to cooperate-- they won't intimidate me. I closed my account. And so they make the employees lie to me, just to justify the computer error, because at set-up I told them not to AutoPay ANYTHING until the 7th. This is because they told me at SOC.Sec. office that the check will not be deposited on the 3rd if there is a Holiday+Sunday together

    Thank you for your feedback Is this review helpful?
  •  
    B
    Reviewed By b+wages Dec 3, 2013

    not good

    let me start out saying, that the people at urban trust bank are extremely rude. I spoke with a girl named Sonya and was trying to explain to her my issues, she could have cared less and was very rude. they returned an item when there was money in the bank and she wouldn't even try to help me figure out the problem.
    I will be letting everyone I know not to bank here, i work in customer service, and if i treated someone the way that Sonya treated me, i would have been fired. I don't care if she works in corporate or not.

    Thank you for your feedback Is this review helpful?

  • Next {{(rate.apy * 100 | number:2) + '%'}} N/A {{'$' + (1 * rate.minimum_balance | number:0)}} {{'$' + (1 * rate.minimum | number:0)}} Apply
  • No results matching your search. Please try again.
  • Next {{(rate.apy * 100 | number:2) + '%'}} N/A {{'$' + (1 * rate.minimum_balance | number:0)}} {{'$' + (1 * rate.minimum | number:0)}} Apply
  • No results matching your search. Please try again.
  • Next {{'$' + rate.annual_fee}} N/A {{(rate.intro_apr * 100 | number:2) + '%'}} {{(rate.apr * 100 | number:2) + '% - ' + (rate.highest_apr * 100 | number:2) + '%'}} {{'As low as ' + (rate.apr * 100 | number:2) + '% - Variable'}} Apply
  • No results matching your search. Please try again.
  • Next {{(rate.rate * 100 | number:2) + '%'}} N/A {{rate.points}} N/A {{'$' + rate.fees}}
  • No results matching your search. Please try again.
  • Next {{(rate.apy * 100 | number:2) + '%'}} N/A {{'$' + (1 * rate.minimum_balance | number:0)}} {{'$' + (1 * rate.minimum | number:0)}} Apply
  • No results matching your search. Please try again.

  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A