The Most Helpful BB&T Reviews
The most helpful favorable review
Andrea Brown has been nothing but a huge help for us! I am so glad we chose to open our account with the Taneytown BB&T!
Thank you for all of the help and keep up the great work :)
The most helpful critical review
Omg! The Worst. Please Stay Away!
Funds that's transferred to your account will always be late. Days late. I had funds transferred to my acct. On 15th feb. 2013 & didn't get it until 21st feb. 2013. Right now, i am waiting for a transfer that was wired on 22nd feb. 2013 & guess what? Yep. I am still waiting! Again, please stay away! Don't say you haven't been warned. Here's how i rate my experience.
Latest BB&T Reviews
LReviewed By llcoleman Feb 13, 2017
I could not even give this bank one star. I had funds switched over for an emergency over a weekend and spoke to the bank about this. The manager would not release even a portion of the funds after saying she would be able to do this. She also would not even pick up the phone to speak to me and had one of her employers tell me. I had been with them for 17 years.Thank you for your feedback Is this review helpful?
KReviewed By Kellyko109 Feb 2, 2017
If you're looking for a bank do not, I repeat do not use this bank. They will rip you off and take all your money. They will charge you fees and then take your money and tell you that your account is now even and then after they take your money they will tell you they were mistaken and add more fees to your account. They are the absolute worst bank I've ever been to and I would never ever ever ever use them again.Thank you for your feedback Is this review helpful?
EReviewed By ErikaDosReis Jan 5, 2017
Worst bank by far they will get you for NSF fee's and manipulate your accounts to do so every time they can!
I have been dealing with BB&T for about 10 years, because I have been lazy and it's just not convenient to change banks I have stayed but now leaving BB&T finally after 10 years. I have a personal checking and a small business account and note.... every time my account is low sure enough they find a way to get me for the $36 nsf fee by manipulating my account with what is coming in and what deposits may have been made day before even cash deposits at atm. I am more then fed up and when you call they play dumb. Their online banking sucks also, because I check daily and conveniently they go back a day and manipulate what came in when day before even up to midnight it did not show. I have called PayPal for instance and asked when things posted and clearly they post it one day and bank says oh they posted it at this and this time... all a lie but try to fight that battle! They will rob you blind and when you are paycheck to paycheck it's a hard pill to swallow., BB&T if you are reading this shame on you for doing what you do and you know what I am talking about. YOU WILL lose good customers, maybe small customers but customers non the less.Thank you for your feedback Is this review helpful?
JReviewed By jesmartor Dec 30, 2016
They are very rude. They talk down to their customers. They rip you off with overdraft fees. The branch on Airport Rd in Allentown Pennsylvania is horrible the branch manager Anthony Rivera (484)809-7530 very rude and obnoxious he definitely needs to be fired. They lack customer service skills I can guarantee that they will be the next in the new with major lawsuits.Thank you for your feedback Is this review helpful?
AReviewed By Auburnc Dec 28, 2016
This bank acts like it is still 1980. They put 7 day holds on government issued tax refund checks! We all know verification is now almost instantaneous. They put your debits through by the highest to the least amount, per day; which is just a way to try and overdraft your acct. More often. The NSF fees are $36. I can keep going, but they are not with any more of my time.Thank you for your feedback Is this review helpful?
TReviewed By Tylar Dec 27, 2016
Unfortunately I went to this bank under the recommendation of a few people I know. That was a huge mistake. The mortgage loan officers are the worst I have ever worked with. They have told me time and again the anticipated date for closing and have not met any of the timelines they provided. Now it's almost a month after the original closing date and still nothing. The loan officers do not answer my phone calls, return my messages, return my emails, or texts. Because of their lack of care for the customer or their needs I now have to pay a higher interest rate and change my loan type. I know they are avoiding me because in the rare case they do respond to a text, I try to call and they don't respond. It's so frustrating....I DO NOT RECOMMEND THIS BANK NOR WILL I ENDORSE ANY OF THEIR PRODUCTS OR SERVICES.Thank you for your feedback Is this review helpful?
DReviewed By dgyoung201 Dec 23, 2016
If you want to be ripped off this is the bank for you! Couple of years ago I closed my CD's that went full term. I found a better rate at another bank. They charged me $50.00 to get my money back for each account. After I had to wait 3 weeks to get my money transferred to new bank. Questing the wait, was told they did not know what I wanted (close my accounts both and transfer to bank xxxxx). YES I see the confusion in my request. Even a 1st grader would understand that. I was told that this is standard practice. Well I have mover that money around for 12-13 years and never paid to do it. I always went full term. They will steal your money with a smile.Thank you for your feedback Is this review helpful?
TReviewed By Teetee1442 Dec 21, 2016
I switched from my old bank to BB&T because it was closer to me. Boy, did I make a big mistake. I paid 3 bills, however I made a mistake and gave out my savings account number instead of my checking account. I didn't realize this had happened until I received an overdraft notice in the mail. I went to BB&T the very next business day and was told why I received this notice. I signed up for the overdraft protection. I didn't understand why BB&T didn't pull the money from checking account. To make a long story short, I am out $264.00. I've been trying to resolve this issue for 2 weeks. They would not refund any of my money back. I've had conversations with other people who banked with BB&T in the past and they said they've also had bad experience with this bank. I wish I had these conversations before I switched banks.Thank you for your feedback Is this review helpful?
AReviewed By Avery412 Dec 7, 2016
THE WORST BANK EVER!!! STAY AWAY!!
BB&T took over Citibank and they are the worst ever. They started charging me over drafts fees for money transfer into a student account. The money was in there when the transfers take place and now they are charging me overdraft fees on my debt card too. I'm done with this bank.Thank you for your feedback Is this review helpful?
LReviewed By LC6014 Oct 27, 2016
I am trying to close on a mortgage and need copies of two cancelled checks from January 2016 to source escrow on the property. It is now just October 2016. The checks are not available online. I requested the checks from customer service and was told they would arrive by U.S. mail in 7 to 10 days. It is now day 11. They refuse to fax or email me copies of the checks. This bank has made very little investment in technology and is slow to the point of extreme inefficiency. Over the period of my ongoing relationship with them they have also charged me fees I should not have been assessed based on my account status. Branch service is also awful. I waited 1/2 an hour yesterday for access to my safety deposit box. Arlington, VAThank you for your feedback Is this review helpful?