BankUnited

National Bank, bankunited.com

BankUnited logo
B+ MyBankTracker
Rating
MyBankTracker rating based on the following criteria that includes customer reviews, financial health, bank fees and other key factors compared to the other banks.
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About the Bank

BankUnited is a national bank headquartered in sunny Miami Lakes, Florida. Customers can visit 87 branch locations across 15 Florida counties, and there are also six banking centers located in the New York City metro area.


If you need a checking account, there are three to choose from: Vertical Rewards Plus Checking, Relationship Checking and Value Checking. The Vertical Rewards Plus Checking account gives you everything you'd expect in a checking account, plus interest on your balance. There are tiered rewards interest rates and the rate you qualify for hinges on the number of banking services you use. You also have to set up a direct deposit to your account within the first three months of opening your account.


Relationship Checking is a preferred checking account that earns interest and it comes with some valuable perks like free checks, free paper statements, free ATM transactions at all BankUnited and Presto! ATM locations, five free non-BankUnited ATM transactions per month and a free safe deposit box. This account requires just $100 to open but it does have a fairly steep monthly maintenance fee. You can avoid the fee, however, by meeting the minimum balance requirement. If you don't need any extra bells and whistles, Value Checking is a basic checking account that you can open with $50. This account also has a monthly maintenance fee but it's fairly easy to dodge if you maintain at least a $500 minimum balance each month.


Value Savings is a complement to the Value Checking account. This account can also be opened with $50 and it has a low monthly maintenance fee. Relationship Savings comes with a higher monthly fee and requires a minimum of $2,500 to open, but you get the benefit of higher rates on your savings. The Relationship Money Market account combines a higher rate with the convenience of check-writing and a Visa debit card. And, you can open one of these accounts with as little as $100. If you have kids under 17, they can work towards their own savings goal with a Classic Kids Savings account. All it takes to open one of these accounts is $10.


If none of these savings options appeals to you, you can also save in a CD. Standard CDs are available with terms ranging from 12 to 60 months. These CDs can be opened with $1,000 and rates are tiered based on term. The longer you commit to saving in a CD, the better the rate you'll enjoy.


BankUnited offers its own line of credit cards, including rewards cards and cards with a low introductory rate balance transfers. These and your other BankUnited accounts can easily be accessed through online or mobile banking. Some of the features and tools you have access to include FinanceWorks, a customizable money management program, and BankUnited's Person-to-Person money transfer service.


If you need personalized banking support, BankUnited features the standard customer service options, as well as Concierge Banking, which is designed for high net worth clients and their families who need a total wealth management solution.

BankUnited Fees

  • National Average
  • Monthly Inactivity $15 $6
  • Non-Sufficient Fund (Overdraft) $35 $30
  • Stop Payment item $30 $27
  • Return Deposit $10 $13
  • Domestic Wire Transfer (Outbound) $25 $22
  • Domestic Wire Transfer (Inbound) $15 $10
  • Non-Bank ATM $2.50 $1

Locations & Hours

map of local branches and ATMs
Branches
95

We found bank branches & ATMs within miles of .

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Latest Customer Reviews

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  •  
    Reviewed By LindaHunt Feb 20, 2018

    LindaH

    Horrible experience with the bank!!! Home mortage was sold to BankUnited. Insurance (USAA) claim paid to replace roof due to wind damage. Roof replaced but have not painted 3 water spots on ceiling. I paid roofer in full expecting Bank United to reimburse us since insurance made checks to us and mortage bank. Inspector came out and said all but 5% of job complete. Bank United issued half the money but (Ann Marie Chavis-in the insurance dept)will not return calls or emails. Still waiting for about $27,000!!!! Its been over 2 months. HELP!! Worse experience ever. FYI- our mortage is current and never late.

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  •  
    Reviewed By chrome Jan 14, 2015

    No Customer Service, Ulmerton Rd. Location

    I took $1000.00 from their ATM and paid a $6.00 service fee. No problem. When I went inside to request hundred dollar bills for the twenties their machine just gave me I was refused. Really? It's to much trouble to exchange twenties for hundreds?

    The fact the head teller was rude and condescending was icing on the cake!

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  •  
    Reviewed By gcangello Aug 30, 2014

    customer service found

    every day is customer appreciation day at the sarasota branch. it's like being welcomed home when you walk in the bank. i have never experienced such warmth and enthusiasm at a bank until now thank you !!

    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By LindaHunt Feb 20, 2018

    LindaH

    Horrible experience with the bank!!! Home mortage was sold to BankUnited. Insurance (USAA) claim paid to replace roof due to wind damage. Roof replaced but have not painted 3 water spots on ceiling. I paid roofer in full expecting Bank United to reimburse us since insurance made checks to us and mortage bank. Inspector came out and said all but 5% of job complete. Bank United issued half the money but (Ann Marie Chavis-in the insurance dept)will not return calls or emails. Still waiting for about $27,000!!!! Its been over 2 months. HELP!! Worse experience ever. FYI- our mortage is current and never late.

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  •  
    Reviewed By susanawm Jul 21, 2014

    Bankunited sold my auto loan to a shady company

    I took out an auto loan with bankunited at the end of last year. I have regularly serviced my loan through auto payments and was therefore shocked to learn through a third party that Bankunited had sold my loan to CIC logic. On checking CIC logic's reputation online, all I have read are horrible experiences from customers who have been lied to and scammed by the company. Some customers have had their autos repo'd because of the illegal operations run by the company. I am terrified that Bankunited decided to throw me to the sharks without any fair warning or without even giving me an opportunity to choose to pay off the loan through a bank of my own choice. Needless to say, disappointment cannot even begin to describe my view of Bankunited. I have no good words for them. Bankunited have put me in a very stressful position and so far they rank as the worst banking institution I have ever dealt with.

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  •  
    Reviewed By CHARLES G. Jan 30, 2013

    New Management Procedures Not Trustworthy

    In 2010 bank united (prior ownership) sent me a letter to stop using my $371,000 credit line since my $550,000 home was now worth less ($350,000 to $400,000). The high $348,500 of credit line borrowing had been reduced to $200,000 by this time. I objected and accepted a $250,000 reduced home equity credit line amount. However,
    in november 2011 a similiar notice (new bank owners) arrived. Again, i complained since value of home had actually gone up since 2010, (local property appraiser valued home at $355,000). Bank united wanted a $400 fee to obtain a appraisal, review my credit report, and income tax return. Unpaid credit line balance now about $160,000. I sent a copy of my credit report and score, plus form 1040, property tax assessment, and asked the $400 (insult) fee be waived. Bank united claimed they do not rely on local government assessment which was over 2 times credit loan amount, and again i was not to utilize my previously flexible credit line. I refused to pay the $400 fee so my credit line is frozen. Now, i am hesitant to pay sizable extra prinicipal since i cannot draw it back out if a investment oppertunity presented itself.. Note: i had always paid my (perhaps 6 plus year old) home equity credit line on time, and it fact had rountinely paid extra prinicipal on the debt. My appeal to the new president were never acknowledged. I closed my checking account with them and now consider bankunited, miami fl not to be trusted. Charles l gomes cpa
    305-595-9377

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  •  
    Reviewed By CHARLES G. Jan 30, 2013

    New Management Procedures Not Trustworthy

    In 2010 bank united (prior ownership) sent me a letter to stop using my $371,000 credit line since my $550,000 home was now worth less ($350,000 to $400,000). The high $348,500 of credit line borrowing had been reduced to $200,000 by this time. I objected and accepted a $250,000 reduced home equity credit line amount. However,
    in november 2011 a similiar notice (new bank owners) arrived. Again, i complained since value of home had actually gone up since 2010, (local property appraiser valued home at $355,000). Bank united wanted a $400 fee to obtain a appraisal, review my credit report, and income tax return. Unpaid credit line balance now about $160,000. I sent a copy of my credit report and score, plus form 1040, property tax assessment, and asked the $400 (insult) fee be waived. Bank united claimed they do not rely on local government assessment which was over 2 times credit loan amount, and again i was not to utilize my previously flexible credit line. I refused to pay the $400 fee so my credit line is frozen. Now, i am hesitant to pay sizable extra prinicipal since i cannot draw it back out if a investment oppertunity presented itself.. Note: i had always paid my (perhaps 6 plus year old) home equity credit line on time, and it fact had rountinely paid extra prinicipal on the debt. My appeal to the new president were never acknowledged. I closed my checking account with them and now consider bankunited, miami fl not to be trusted. Charles l gomes cpa
    305-595-9377

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By LindaHunt Feb 20, 2018

    LindaH

    Horrible experience with the bank!!! Home mortage was sold to BankUnited. Insurance (USAA) claim paid to replace roof due to wind damage. Roof replaced but have not painted 3 water spots on ceiling. I paid roofer in full expecting Bank United to reimburse us since insurance made checks to us and mortage bank. Inspector came out and said all but 5% of job complete. Bank United issued half the money but (Ann Marie Chavis-in the insurance dept)will not return calls or emails. Still waiting for about $27,000!!!! Its been over 2 months. HELP!! Worse experience ever. FYI- our mortage is current and never late.

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By chrome Jan 14, 2015

    No Customer Service, Ulmerton Rd. Location

    I took $1000.00 from their ATM and paid a $6.00 service fee. No problem. When I went inside to request hundred dollar bills for the twenties their machine just gave me I was refused. Really? It's to much trouble to exchange twenties for hundreds?

    The fact the head teller was rude and condescending was icing on the cake!

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By gcangello Aug 30, 2014

    customer service found

    every day is customer appreciation day at the sarasota branch. it's like being welcomed home when you walk in the bank. i have never experienced such warmth and enthusiasm at a bank until now thank you !!

    Thank you for your feedback Is this review helpful?