The Most Helpful Citizens Bank Reviews
The most helpful favorable review
I wish you could bank here and see for your self
I have lived in Philadelphia for almost 12 years . I am a customer of Citizens bank at Godfrey and 5th street Philadelphia 19120 since I relocated to Philly from New York. Since opening account to this day it has been a very good experience for me.Marcia the manager is very welcoming and polite, doing every thing with a smile. There has not been one day that I have seen her in an unpleasant mood. Knowledgeable and experienced she always assisted me with whatever my concerns were. "Overdraft" fees ,ordering checks ,paying bills with my account,she helped me every time .I recently got a referral to their mortgage affiliate RBS,from which I was successful in getting a mortgage for my new home. Everyone at that branch is nice, the security guard all the staff , Marcia . Debbie and Mr Hughes,not forgetting the tellers. I just wish that everyone could come to my branch ,to meet these wonderful friendly people. I know you will want to bank there like I did for years to come.
The most helpful critical review
Worst People On The Planet To Deal With For Home Equity Line - Beware
Beware - you are being warned!!! I have refinanced my home equity line many times so i have real experience to compare with citizens bank which took over my home equity line from charter one. First of all, they reported inaccurate information to the credit bureaus and messed up my more than 800 score. They refused to correct this. So, i decided to refinance and get rid of them. The new. Lender needed a payoff amount in order to close the new line of credit. They told me that they charge $25 to fax a one page payoff letter and get this, they needed 2-3 days in order to generate a fax. So, they suggested that they could mail it for free and it would arrive in 3-5 days. You guessed it. It did not arrive for nine days. In the meantime i was supposed to close and that forced me to order the $25 fax. I told them that i needed the fax that day because my closing was the next day. They said they would do what they could. The fax ended up taking 3 days and i was forced to delay the closing. That left me with a worthless payoff figure that cost me $25. Now for the best part. I called to get the $25 fee for the worth less fax removed. I ran it up to the manager level. And then they did what all extremely inconsiderate and unfeeling customer service reps do. --- no matter what i did to explain the complete failure on their part to provide any service, all they would do is repeat their policy about how someone has to pay for the expensive faxing system at the bank!!! What $400,000 a year executive vice president at their bank made that decision to use such an exorbitant and antiquated (3 days to send a fax) system when the rest of the world faxes for virtually free. I will never do business with this bank and neither should you. They are the equivalent of stick up men with guns. Beware - you have been warned
Latest Citizens Bank Reviews
SReviewed By Sam_lilly May 17, 2017
Got an auto loan through citizens bank back in December. I felt like the apr was extremely high but willing to wait until I can switch to my usual bank and refinance. You have 10 DAY BEFORE PAYMENT IN CONSIDERED LATE. 3 days after my payment in which I already paid half of it two weeks early. This bank harasses me every hour of the day about the payment. When I assured that I will make the payment online when I am paid the women continued to ask how I was going to pay and the form of payment which I refuse to give any of that information out via telephone. Not to mention I could hear this women's television in the background playing as loud as can be. Therefore she is home asking me thousands of questions about my account that I will be paying with which card and what not. If I am paying online why does it matter to her at all what so ever I felt like it was very sketchy for her to continue pushing for my information?! THERE IS NO NEED TO CALL A PERSONS PHONE 10 TIMES IN ONE DAY 3 days after a payment was due. I'm dealing with a death of an immediate family member and have been dealing with arrangements and on the telephone consistently all day with multiple family members and not to mention a screaming one and a half year old daughter. I've never been late on A SINGLE PAYMENT BEING HARRASED IS COMPLETELY UNNECESSARY. Company needs to tell these people how to be professional and how to at least turn off their tvs at home while their harassing their customers. CAN NOT WAIT TO LEAVE THIS BANKThank you for your feedback Is this review helpful?
DReviewed By Dslower Apr 11, 2017
I don't understand why Citizens does not provide deposit slips for their customers. It is a royal pain. When I present a check to be cashed, I am now asked to clarify if I am depositing a check made out to me drawn on my account (duh) or if I am cashing it. REALLY?? Before paperless, it was quite apparent that if you are presenting a check written out to you without a deposit slip, you are obviously cashing it. IDIOTS!!!!!!Thank you for your feedback Is this review helpful?
PReviewed By poniboi Mar 21, 2017
I had absolutely no issues from the time I signed up with Charter One back in 2010. An overdraft fee here and there, sure, but that was obviously my fault. But that was about it. Ever since they switched to Citizens, I have had 4 different cards. First when they switched, cancelled old card before I had a chance to activate the new one. When they went to the chip and again, cancelled old card before I had a chance to activate the new one. The chip in that card was messed up and didn't work. Got another new card because I had to. Now, supposedly my card has a "potential compromise" and I was sent another card. Was told (as I was every other time) that my current card would remain active until I activated the new one...guess what happened? Not only do I look like a fool with no money (though I have plenty) when my card gets declined at the store, I have to constantly change all my auto debits each time this happens because the expiration dates and ssc number change. The service is no longer friendly either when I call either.Thank you for your feedback Is this review helpful?
Citizens BankReplied on Mar 21, 2017
We're unhappy to hear you've been having difficulties with our debit cards. We're going to help get this sorted out by having our escalation unit dig deeper into your account history and debit card status. Please send us an email to AskCitizensBank@Citizensbank.com with your full name as it appears on your account along with the best phone number to reach you.
CReviewed By CONNILAWRENCE Feb 7, 2017
do whatever necessary to expedite payment.
Both Jay and Denise, talk and say nothing concrete. They have no real facts from the department that handles disbursements of funds. They are basically sweet talking me so that the bank can keep these funds as long as possible. My bank manager had my endorsed check and letter on Friday the 3rd, at 11 am and failed to get it in the fed x box in time to be picked up Friday night. It never got shipped until Monday the 6th, and received Tuesday the 7th. I assumed that I would have my funds deposited Tuesday when they received the check- I was told Monday evening by Jay Dempsey that he would arrange a conference call with the loan department, for Tuesday and my questions could be answered. No call, so I called, 3, 4 and 5 pm. Finally got a call from Denise, who now tells me it is so hard to arrange a conference call with everyone at one time because of meetings. I told her the conference call was their idea. I want my disbursements. At this point, the office of the chairman, supervisor knows nothing and can not tell me when Citizen's bank will disburse MY- let me repeat MY money from my insurance proceeds to rebuild my building where I make a living, so that I can pay the loan, and my other bills. They have stolen my money with no way for me to talk to anyone that has any control over the release of my funds. How can banks get away with this. Everyone knows this is our living, and that we can not work without our building. Citizen's bank managers, regional managers, and even Joe Di Rocco who runs the Ohio Citizen's banks have been contacted, and no one, can step in and help a customer who has had a loan for 17 years with them, and a checking account for over 20 years. This is how they treat their good customers, never late one day on a loan. My advise to anyone--don't get a loan with CITIZEN'SThank you for your feedback Is this review helpful?
AReviewed By Alonz1 Feb 4, 2017
This bank was at the the forefront of re-occurring bank fees especially with over drafts. They use a complex software algorithm to calculate how often you deposit a payroll amount, what you expenses are on your account and when to hit you with re-occurring fees and multiply those fees if your in a over-draft event. If you are on a weekly payroll then your specifically flagged by the software which triggers these complex programs. I work with software and I figured this out too late when I had this bank.
Do business with you local credit union or small bank. Never do business with a bank that will steal your money given the chance.
https://www.wsj.com/articles/citizens-bank-fined-for-failing-to-credit-consumers-for-full-deposits-1439401509Thank you for your feedback Is this review helpful?
TReviewed By TLeon5000 Jan 31, 2017
If your thinking of joining Citizens Bank, do yourself a favor and STAY FAR AWAY, there customer service, sucks, and will not work with you, they will charge you outrageous fees. I'm DUMPING them in favor of another bank.Thank you for your feedback Is this review helpful?
Citizens BankReplied on Feb 01, 2017
This is certainly not what we like to hear. Let's work together to sort this out. Can you send us an email at AskCitizensBank@citizensbank.com with more information?T
TLeon5000Replied on Feb 01, 2017
You had your chance at working this out, when I first made contact with your customer service dept., it's just funny, after I had submitted a review of your bank, now you want to work with me. Almost every review of Citizens Bank, are a one star, you would think that you would have gotten it a long time ago, but all this bank cares about, is how they can continue to charge fees and not give a shit about their customers.
Citizens BankReplied on Feb 02, 2017
We understand that your experience with our customer service department was unpleasant. However, we can assure you that we can work together to help get you connected to the right team member to work your fees out. Please email us at AskCitizensBank@citizensbank.com with more information so we can assist you.
TReviewed By twilrob Jan 26, 2017
I have nothing bad times with this citizens bank, they are very shady about their overcharge fees and the customer service department is terrible and lacks knowledge. I have phoned them in the last few weeks about a claim and was told it would take 7-10 days to get an answer so I waited and heard nothing so I called them again and was told by another customer service person it takes 8-10 weeks. I was then told I was denied anyway, meanwhile they never contacted me or anything. I have overcharge fees because of this check and I feel the service was awful. I then asked the guy to put me through to the Office of The Chairman and he said he couldn't do that and he wouldn't give me the number either. I will be leaving this bank as soon as this problem gets rectified. I feel they have played with money enough.Thank you for your feedback Is this review helpful?
RReviewed By Rachel111 Jan 15, 2017
Sent check at the end of Dec. to pay off credit card in full. Also sent checks to Wells Fargo & Cap 1 to pay off those cards. Cap 1 & Wells Fargo processed card payment in timely manner & no problems. Citizens Bank sat on the payment making it late. They dropped the late fee but now have sent me a letter reducing my line of credit because of the late payment. Wasn't going to use the card again anyway but now I'm closing all accounts with them. Checking, savings & credit cards, Their business practices are idiotic. Rude customer service reps as well.Thank you for your feedback Is this review helpful?
Citizens BankReplied on Jan 25, 2017
We'd like to help sort this out. Can you send your full name as it appears on your account as well as the best phone number to reach you at to AskCitizensBank@citizensbank.com? We will have an advocate from our Office of the Chairman reach out to you. Please be sure to include a short summary of your troubles so we can be sure to connect you with the right team.
JReviewed By jjersmom Jan 4, 2017
I have dealt with Citizens Bank for a HELOC, banking and credit accounts. Their service personnel are unprofessional, untrained and rude. The officer I spoke with regarding the HELOC had no idea what the rate was, what the line was or when it was closed. In addition, I had to speak with a representative for a credit account and the representative was short, ill informed and down right rude. Will never deal with this bank in any capacity if I can help it in the future.Thank you for your feedback Is this review helpful?
GReviewed By Golions Dec 31, 2016
There are many things that I don't understand about this company. There have been multiple times where my account has been overdrafted because of the order that your purchases have been processed. Recently I made 2 transactions online with a retailer. One payment of $86 another of $5. I made both purchases within an hour of each other and only the $86 transaction posted. The $5 transaction didn't post until Tuesday. This conviently over drew my account on that Tuesday. The company seems to only want to shark you for the money they get from your overdraft fees. This is the third time that this has happened to me and I am fed up giving them my money everytime they decide to hold transactions from my account until the most inconvenient time. I tried countless times calling them and nothing is changing I get different answers everytime and that I need to monitor my spending. I have the mobile app and i am on it constantly to watch what I am spending. If the app doesn't let you know about all your transactions then the app is useless. I am cancelling my direct deposit first thing when the new year starts, close my account, and starting the new year at a new bank. Hopefully one that isn't as money hungry as citizens bank!Thank you for your feedback Is this review helpful?
Citizens BankReplied on Jan 25, 2017
Thanks for reaching out. We've passed along your feedback of our mobile app to the appropriate team. In addition, we would like to connect you with an advocate from our Office of the Chairman to address the overdraft issues with your account. Can you please email your full name as it appears on your account as well as the best phone number to reach you at to AskCitizensBank@citizensbank.com? Please be sure to include a brief explanation of the issues you have been experiencing.