B+ MyBankTracker Rating

Comerica Bank

About Comerica Bank

Comerica Incorporated is a financial services company headquartered in Dallas, strategically aligned into three major business segments: The Business Bank, The Retail Bank, and Wealth & Institutional Management.

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MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Comerica Bank Bank Customer Reviews

  • JK
    Reviewed By jerry k. Apr 5, 2014

    Very Poor

    bank will make errors in night deposits and automatically withdraw the funds from your account. These are their errors: we double check our deposits by using two different personal to do the arithmetic. The management at the branch is inconsiderate, and I had the main branch correct banking documents which they incorrectly drew up. I have been with 'Comerica' when they were Manufactures Bank. This branch is full of nasty incompetent personnel.

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  • C
    Reviewed By criddar Jun 20, 2013

    Absolutely Bottom of the Barrel in Banking

    Stay away, unless you enjoyed banking in the 90's.

    The people who work inside the branch are really nice, but unfortunately, they'll tell you themselves they are kind of at the mercy of a corporate office that has out of date, slow, unreasonable policies that haven't changed in 20 years.

    Plus, if convenience or the use of technology are important to you, Comerica will frustrate you.

    Let me illustrate: Our first check deposit at the ATM was held for 5 business days while it went through. Other banks have systems that communicate electronically with other banks, so your check clears in a day, maybe two. Not Comerica. Their antiquated systems still use old ways of verifying funds that can take a week.

    Or how about this example: I tried to deposit a check from another person at another institution that had insufficient funds. Comerica's response? They froze OUR debit cards, locked us out of OUR online account, and froze all 4 accounts we have with them --- without a courtesy call or notice! I found out while trying to use my debit card at a store. Embarrasing!

    So after a phone call, they provided me with a way to resolve everything and I promptly followed their steps that very day. It did not work. They told me somebody from a corporate office would call me to get things resolved. She didn't. I left four messages with her over two days. None were returned. It is now 5 business days, one whole week later, and my wife and I still cannot access our own money.

    If the possibility of what happened above doesn't freak you out, then let me finish the job. When I work with the employees at the branch, they are as baffled as I am, and have no idea how to resolve things.

    Worst experience ever. Don't buy into the sales talk about them being small so they can do more personalized banking. They are a national bank that keeps a small appearance so they don't have to spend money on things like technology, integration, informed employees, or more branches and ATMs.

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  • L
    Reviewed By lberg4u Feb 10, 2014

    Unprofessional and humiliating.

    I recently went into this office to cash a check (which I do on a weekly basis) & another by a friend. Was waited on by Helen. After cashing both checks & informed her that I wanted to make a deposit to another account. I was told that a new rule applied and she could not do. When asked what the new rule was about making deposits she could not tell me. After telling her that he would go elsewhere she said that she would do it this time. The next day he went into another branch (Jolly Cedar) to ask Nan what the new rule was & could not explain the new rule but proceeded to tell me in front of all the customers that I was abusing my mother & that she sided with Helen. I was shocked and told her that I would take my banking elsewhere. The following day I went into the Lansing Mall Branch to cash a check & immediately after walking into the branch was asked by Kathy (in front of all the customers) when I was leaving the bank. In my opinion that is unprofessional & how would all of the other branches know about what had happened. Since when is making a deposit not allowed. And to accuse someone of something that is not true in front of others is very unprofessional & humiliating.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
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  • Domestic Wire Transfer (Outbound) N/A 0
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