Congressional Bank

Community Bank, congressionalbank.com

Congressional Bank logo
B+ MyBankTracker
Rating
MyBankTracker rating based on the following criteria that includes customer reviews, financial health, bank fees and other key factors compared to the other banks.
More Details

About the Bank

They began endeavor to build a strong community bank eight years ago with a ground-breaking capital raise in record time. They knew then they had a good thing in the works, that investors believed in team and strategy, and that only path was success. Since first branch opened in Potomac, MD, in 2003, they added three more locations in the Greater Washington area, and expanded headquarters in Bethesda.

Congressional Bank Fees

  • National Average
  • Monthly Inactivity N/A $6
  • Non-Sufficient Fund (Overdraft) N/A $30
  • Stop Payment item N/A $27
  • Return Deposit N/A $13
  • Domestic Wire Transfer (Outbound) N/A $22
  • Domestic Wire Transfer (Inbound) N/A $10
  • Non-Bank ATM N/A $1

Locations & Hours

map of local branches and ATMs
Branches
7

We found bank branches & ATMs within miles of .

View Locations & Hours

Latest Customer Reviews

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  •  
    Reviewed By LongtermCustomer Jul 12, 2016

    Excellent Service

    I have been a customer of Congressional Bank for years and every interaction I had with my branch in Cabin John was excellent. Raji and Alec are very amiable and knowledgeable. They always greet me when I enter and ask me how my day was. Though this experience may seem like a small part of the role of a bank, it actually makes a major positive impact on my banking experience. Congressional Bank staff have the ability to create a close relationship with their customers and emulate a traditional and exceptional experience. Great Job!

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  •  
    Reviewed By samtheman Dec 11, 2014

    High Internet CD Rates----Poor Customer (telephone) Service

    Congressional Bank recently offered a very high CD rate and posted it on Bankrate.com. I attempted to complete their internet application process and received an error message , necessitating me to contact the bank. I telephoned the internet banking department several times and was always transferred to voicemail. Finally, 27 hours after my first voicemail message, a bank representative called me back. The representative apologized for the call delay and stated that they were overwhelmed with work as a result of the response to the bankrate.com account offering.
    I believe that their response to my telephone call was not timely and not acceptable. I have had numerous contacts with banks, both large and small, across the country and their service has generally been excellent. I believe that Congressional Bank should have known that a high bank account rate posting on bankrate.com would result in greatly increased business, and they should have adequately prepared and staffed their internet banking department.
    In conclusion, this was my sole experience with Congressional Bank. It is possible that they may have learned from their bankrate.com experience and may potentially devote adequate future staffing to the internet banking department------only time will tell !
    Note: this is the first time I have ever written a poor customer review on a company.

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By samtheman Dec 11, 2014

    High Internet CD Rates----Poor Customer (telephone) Service

    Congressional Bank recently offered a very high CD rate and posted it on Bankrate.com. I attempted to complete their internet application process and received an error message , necessitating me to contact the bank. I telephoned the internet banking department several times and was always transferred to voicemail. Finally, 27 hours after my first voicemail message, a bank representative called me back. The representative apologized for the call delay and stated that they were overwhelmed with work as a result of the response to the bankrate.com account offering.
    I believe that their response to my telephone call was not timely and not acceptable. I have had numerous contacts with banks, both large and small, across the country and their service has generally been excellent. I believe that Congressional Bank should have known that a high bank account rate posting on bankrate.com would result in greatly increased business, and they should have adequately prepared and staffed their internet banking department.
    In conclusion, this was my sole experience with Congressional Bank. It is possible that they may have learned from their bankrate.com experience and may potentially devote adequate future staffing to the internet banking department------only time will tell !
    Note: this is the first time I have ever written a poor customer review on a company.

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By LongtermCustomer Jul 12, 2016

    Excellent Service

    I have been a customer of Congressional Bank for years and every interaction I had with my branch in Cabin John was excellent. Raji and Alec are very amiable and knowledgeable. They always greet me when I enter and ask me how my day was. Though this experience may seem like a small part of the role of a bank, it actually makes a major positive impact on my banking experience. Congressional Bank staff have the ability to create a close relationship with their customers and emulate a traditional and exceptional experience. Great Job!

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By samtheman Dec 11, 2014

    High Internet CD Rates----Poor Customer (telephone) Service

    Congressional Bank recently offered a very high CD rate and posted it on Bankrate.com. I attempted to complete their internet application process and received an error message , necessitating me to contact the bank. I telephoned the internet banking department several times and was always transferred to voicemail. Finally, 27 hours after my first voicemail message, a bank representative called me back. The representative apologized for the call delay and stated that they were overwhelmed with work as a result of the response to the bankrate.com account offering.
    I believe that their response to my telephone call was not timely and not acceptable. I have had numerous contacts with banks, both large and small, across the country and their service has generally been excellent. I believe that Congressional Bank should have known that a high bank account rate posting on bankrate.com would result in greatly increased business, and they should have adequately prepared and staffed their internet banking department.
    In conclusion, this was my sole experience with Congressional Bank. It is possible that they may have learned from their bankrate.com experience and may potentially devote adequate future staffing to the internet banking department------only time will tell !
    Note: this is the first time I have ever written a poor customer review on a company.

    Continue reading...
    Thank you for your feedback Is this review helpful?