C+ MyBankTracker Rating

Dollar Bank

About Dollar Bank

For 154 years, Dollar Bank has grown to become a large, full service, regional bank serving both individuals and business customers. Today, Dollar Bank operates more than 50 branch offices and loan centers throughout the Pittsburgh and Cleveland metropolitan areas.

Dollar Bank logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Dollar Bank Bank Customer Reviews

  • D
    Reviewed By ditto Sep 25, 2013

    Archaic Technology and Ridiculous Customer Service

    Opened a Dollar Bank checking account, took a look at their online services and found that they haven't updated their software since 1990!

    No "up-to-the-day" information, let alone "up-to-the-minute" information online. You have no idea where you stand unless you have a check book with your balance, a calculator, and the time to deal with their inefficiencies on hand at all times.

    I purchased $50 of gas at 7 am, had $40 in my checking account, deposited $1000 that day, and was still hit with a $36 overdraw fee. I was signed up for the overdraw protection, that would have reduced my fee from $36 to $10, but since my savings account didn't have enough money to cover the $10, I was hit with the $36 fee. Dollar Bank won't cover you at all.

    When you sign up for a checking account, the bank gives you a savings account even if you don't want one. Then the savings account and checking account have the same account numbers just to make things even more confusing.

    Additionally, customers have to wait 3-7 days for a check to clear. Transfers close at 3 pm, so if you make a deposit after 3 pm, you won't see it until the next day, if you're lucky, and you won't be able to get your money for a few days after that.

    Dollar Bank gets their money immediately from retail customers, from the Feds, from everyone - they can enjoy the efficiency of modern day technology, but not their customers.

    Their customer service is horrible. Go anywhere else other than Dollar Bank.

    If I could give them a 0 for their rating, I would.

    Thank you for your feedback Is this review helpful?
  • M
    Reviewed By mommyof3 Jan 15, 2015

    Wish It Could Be Zero Stars

    We've been with Dollar Bank for years but lately they have been awful. Wouldn't let me change my name on account after marriage. Multiple overdraft fees in a day instead of taking it out of the savings. Doesn't stop the payment either. Customer service says we didn't sign up for overdraft protection but we did. Didn't even know it existed until we opened this account. Customer service and branch just give you the run around. Switching as soon as possible.

    Thank you for your feedback Is this review helpful?
  • E
    Reviewed By Ethical Dec 30, 2014

    Unethical policies and practices

    Dollar Bank places a hold on all deposits and only allows $100 available no matter what the deposit amount is. They will post your deductions from the account prior to the deposit hold releases for the same day transactions so that they can charge you for insufficient funds for each transaction since your deposit. Their policies and practices are unethical and they certainly are not representing your best interests.

    Thank you for your feedback Is this review helpful?

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A