B+ MyBankTracker Rating

Eastern Bank

About Eastern Bank

Eastern Bank is the largest independent, mutually owned bank in New England whose distinguished history, dedication to superior service and commitment to providing customers with financial expertise have left an indelible mark on Greater Boston. Founded in 1818 and headquartered in Boston, Eastern has combined prudent management with well-timed acquisitions to evolve from a modest savings bank to a full-service commercial bank.

Eastern Bank logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Eastern Bank Bank Customer Reviews

  • M
    Reviewed By Manuellabour Feb 11, 2016

    Poor service. Incompetent management.

    I am a 20+ year customer of Eastern Bank and have been nothing but satisfied with my experiences with the bank until today at the Wilmington Massachusetts location. While attempting to have a simple and routine transaction with a teller the bank manager interrupted our business and questioned why I didn't perform my transaction at the ATM and proceeded to rudley and incorrectly insist that my transaction would be at an addition cost. This is not how any of my experiences have been at any of the many branches has been. Sad. Too bad people don't know how to do their jobs anymore. Please be warned of the extreme arrogance and incompetence that is sadly at the helm of this branch.

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  • M
    Reviewed By Msintuitive Apr 6, 2016

    Nightmare experience today

    Rude manager at Plymouth Main St branch.
    Talked over me, hung up on elderly brother who needed help w his banking, checks etc after he waited on hold for 25 min
    Betrayed customer privacy and rights to nursing home staff.
    Full story herehttp://www.complaintboard.com/eastern-bank-complaints-l32569.html

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  • D
    Reviewed By ddwrld May 7, 2013

    Personal banking

    I have been working with Eastern bank in, and over for the past year. The service that I have received has been wonderful from the tellers to the bank manager the experience has been one that I've never had before. The fact that I can email or call the bank manager and he will reply on his vacation is true customer service at its best. Although the results aren't always in my favor the service makes it well worth using Eastern bank as my primary banking institution. I truly appreciate the level of service and plan to remain a long time member of Eastern bank.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A