B+ MyBankTracker Rating

Eastern Bank

About Eastern Bank

Eastern Bank is the largest independent, mutually owned bank in New England whose distinguished history, dedication to superior service and commitment to providing customers with financial expertise have left an indelible mark on Greater Boston. Founded in 1818 and headquartered in Boston, Eastern has combined prudent management with well-timed acquisitions to evolve from a modest savings bank to a full-service commercial bank.

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Eastern Bank Bank Customer Reviews

  •  
    M
    Reviewed By Manuellabour Feb 11, 2016

    Poor service. Incompetent management.

    I am a 20+ year customer of Eastern Bank and have been nothing but satisfied with my experiences with the bank until today at the Wilmington Massachusetts location. While attempting to have a simple and routine transaction with a teller the bank manager interrupted our business and questioned why I didn't perform my transaction at the ATM and proceeded to rudley and incorrectly insist that my transaction would be at an addition cost. This is not how any of my experiences have been at any of the many branches has been. Sad. Too bad people don't know how to do their jobs anymore. Please be warned of the extreme arrogance and incompetence that is sadly at the helm of this branch.

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  •  
    M
    Reviewed By Msintuitive Apr 6, 2016

    Nightmare experience today

    Rude manager at Plymouth Main St branch.
    Talked over me, hung up on elderly brother who needed help w his banking, checks etc after he waited on hold for 25 min
    Betrayed customer privacy and rights to nursing home staff.
    Full story herehttp://www.complaintboard.com/eastern-bank-complaints-l32569.html

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  •  
    T
    Reviewed By Tagay Mar 14, 2017

    Bad Customer Service

    I got phone call from central square Eastern Bank Employee.Before her phone call I was make deposit Valid Check Last Friday Which means
    03/10/17.So She was asking me about this check from where you get this check? Finally I was so mad. Cos first of all I was make deposited valid check
    Second all info on the check.Acordding to my knowledge she don't have to call for customer. Cos she's not Investigater or Detective Police to aske this question. Before she give phone call for customer she suppose to be contanct the campany cos already all info was on the check.If she don't get accurate Info, she has right to give phone call for customer.Totally I don't like her customer service.

    Thinks.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A