B MyBankTracker Rating

Evans Bank, National Association

About Evans Bank, National Association

Since 1920, Evans Bank has valued its position as a community-based financial institution, dedicated to fostering relationships with their customers and the communities they serve. Through its affiliate companies, The Evans Agency, Evans Investment Services, and Evans National Leasing, they are able to offer a suite of products and services that are tailored to meet the needs of both retail and business customers.

Evans Bank, National Association logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Evans Bank, National Association Bank Customer Reviews

  • DC
    Reviewed By Drool C. May 1, 2013

    Deceptive and Misleading

    I signed up with Evans bank because of ATM fees at another bank (I don't drive) Evans bank is right up the street. I was told I had free checking. First, First Niagara accepted my Social Security and wouldn't return it. The Evans Bank began charging me $5 per day, plus a $35 over draft fee for being over drawn. Then they made written threats against me, including legal action, even though they were made aware that all I have is social Security. They then, after raping me for $100 they offered me Over draft protection, and explained that this would prevent me from having all these charges placed against my account. However this proved false as I have be charged two $35 fees, on two separate occasions, one for a $15.95 check that I was told to use instead of a money order. And one $35 charge for withdrawing $5 from the teller in side the bank. The teller never bothered to inform me that my account was, or would be over drawn by removing this $5 and that I would be charged $35 fee for withdrawing $5.

    I feel this bank has gone out of its way to rape me. I only get social security and every time I turn around the bank is charging me ridiculous fees!

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  • D
    Reviewed By david6872 Aug 29, 2016

    They try to charge added late fees once your late one and pay the fee it shows up for multiple months

    I will never do business with Evans bank in the future, was late one time and Evan's charged me a late fee the following month. I pay the fee and each month for the next two months I am getting a notice saying you have compounded fees when in fact I have proof that the original fee has been paid and they keep saying your payment was not added so not only did I pay the monthly charge they say I did not. Each time I call the call center in Hamburg NY I get placed on hold for over 20 min. I get you don't have staffing to save costs but if I can not talk to customer service what is the sense of calling if no one answers. I personally believe it's their way to make more added money $$ because how many people would just blindly pay without reading their statement, think about some customers who don't check if they are doing it to me, how many others do not check and are paying blindly! So, Now this is the second month so finally talked to a customer service rep again and they say again it is an oversight but really for the next two months??? Come on. Integrity is lost and my future business. So you can make some extra $$ when the late payment has been paid two months ago! With many banks out there I will not be back and hope the world sees they do not have values or standards like a trustworthy bank should....

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  • RP
    Reviewed By Ryan P. Jan 22, 2011

    Nothing but good...

    People who are looking for good banks need to look into small banks. Before switching to Evans I had an account with KeyBank- it wasn't bad, but I didn't get the personal feel i get from Evans. I use the North Buffalo office mostly, but also go to branches on Sheridan in Amherst and Niagara Fall Blvd in Tonawanda. All experiences have been very good with them. Lisa at North Buffalo is extremely helpful and personable! The only hiccup I had was that my first debit card that they issued had a faulty magnetic strip and didn't work. No problem, they just issued a new one, no problem. I have not any issues since and have been very happy with them!

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A