A MyBankTracker Rating

EverBank Customer Reviews

(35 Reviews)
2 out of 5 stars
5 Star 5
4 Star 2
3 Star 2
2 Star 3
1 Star 23

The Most Helpful EverBank Reviews

The most helpful favorable review
Reviewed By nickcello Mar 14, 2015

So far, really good!

I'm in the process of dumping Wells Fargo and Everbank is a breath of fresh air! Opening the account was really easy. I did everything online from signing my name to writing myself a check for the initial deposit. There are no fees, so I have no complaints!

Thank you for your feedback Is this review helpful?
The most helpful critical review
Reviewed By Christine+Ward Feb 20, 2014


Mortgage servicing is pathetic. Any search online would make you want to turn and run. Mortgage payment kept going up because of escrow they say. My payment started out at 1100.00 and rose to 1650.00 with a fixed interest rate.
My story is one of many.

Thank you for your feedback Is this review helpful?

Latest EverBank Reviews

  • P
    Reviewed By pcf39951 Aug 9, 2016

    Zero is truly the rating it deserves

    EverBank has repeatedly screwed up mortgage payments and principal reductions on our mortgage account. Today is another repeat of their usual messes. Over two weeks ago, a payment of principal reduction was made. Didn't show up as paid so I called. I was told that it would not be applied until the August payment had been made. I told them that was an automatic payment and was scheduled on August 5. Today, I checked them after numerous attempts to sign onto my account and being required to request a new password. Waited for them to e-mail me because although they've got my cell to text, they continuously post that I can get texts to home phone. That, of course, doesn't work. Moving on, they finally sent me an e-mail with code to change password. Did it. Had to sign in again. They said they had to send another confirmation code to my e-mail. Waited on that one. Now been trying to deal with this for more than an hour. Got into my account and found that not only had they cashed my check (as verified in my checking account) and been paid my August payment, they have not credited anything and have reversed several payments on August 3, 4 and 5. Am so sick of their banking practices. I didn't choose them but was forced into them by our government/banking system which allowed several banks and mortgage companies to be taken over. The bank I initially got my mortgage with was outstanding -- yet, obviously, it wasn't one of the merry bank of robbers affiliated with the government in ruining the home lending business. I definitely don't recommend this bank.

    Thank you for your feedback Is this review helpful?
  • M
    Reviewed By mhanson809 Jul 20, 2016

    No nit is too small to pick for this bank

    Since EB has our mortgage, when we had a fire insurance claim on our house, the insurance payments were made our to us and EB. EB holds the money. Our project was completed almost two months ago, but EB has yet to release our money. Their latest excuse? THE WAIVER OF LIENS SIGNED BY OUR CONTRACTOR WAS NOT ON AN EB LETTERHEAD!!! You are probably wondering why in the world that would make any difference. Well, join the crowd. It's clear that their only motivation is to hang onto the money as long as they can because they can make more money lending it. No one there ever keeps a promise. No one ever returns a call. But they do apologize, just as sincerely as the airline does who your flight is delayed.
    I've tried to complain to the Florida Department of Banking, but they only address complaints regarding STATE chartered banks. My next step will be to file a complaint with the Federal Reserve who does monitor NATIONALLY chartered banks
    I would never get a mortgage from these morons again.

    Thank you for your feedback Is this review helpful?
  • D
    Reviewed By dkalster Jun 3, 2016

    Sleezy company

    I made a principle payment online clicking all the correct boxes and printing out a copy at the end at proof. What did they do? They applied part of the payment the escrow. Did I have an escrow balance due? No. Took lots of wasted time to sort this out. They will do stuff like that as their standard operating procedures. Avoid is possible.

    Thank you for your feedback Is this review helpful?
  • K
    Reviewed By Kmb17 May 17, 2016

    Worst bank I have ever used

    We have worked with a lot of banks and this is honestly the firs time I have ever hated one. They would not send info, and apparently ate loan that they said we could pay off after a year can be paid off, but we have to pay out all the interest as if we did the loan for the full 4 years. We were lied to.

    Thank you for your feedback Is this review helpful?
  • D
    Reviewed By dgcraig May 14, 2016

    NeverBank Says It Better

    The intro rate on Money Market Accounts is good; but the opening procedures are much more cumbersome than other banks. Online statement availability is inconsistent, and customer service responses seem to have been written by cretins. How about "never again"?

    Thank you for your feedback Is this review helpful?
  • M
    Reviewed By Mmaner Apr 13, 2016

    Helped us when we needed it

    My wife and I decided to stop renting and buy our own home last year. We had be told by other banks that our business wasn't open for 2 years it would be near impossible to get a loan. We called Holly Weseman at the naples branch. With her help we received a pre-approval letter. Then when we found a home she worked hard to help us get approved. After a couple of months and many hoops ( due to business age) we closed right after Thanksgiving and moved in right after Christmas

    Thank you for your feedback Is this review helpful?
  • B
    Reviewed By bat2009 Apr 8, 2016

    Avoid Everbank Home Loans

    I called when I received my property tax bill. Everbank said they will pay my tax bill out of my escrow account. Last week I received a supplemental tax bill and logged online to find out that Everbank never paid my property tax bill and I had a 100 dollar fee for default payment. I called Everbank and they said they would look into it but I should pay the tax bill to avoid additional fees. Since I was responsible for the taxes even though Everbank takes my money to pay property taxes.

    I paid my tax bill to the city and Everbank, thru impounds. Today I receive a call from Everbank saying they paid my tax bill after telling me to pay it. Because I paid first, so I would not loose my house, Everbank would issue me a refund once they receive a refund from the city for the second payment. It can take 6 weeks for the refund plus a couple of weeks for Everbank to get it in the mail. This of course assumes I call Everbank the day my refund arrives. So Everbank gets to stick me with a fee for they mistake and I have to wait months and make more phone calls to get my money back.

    They also informed me if I did not want to call back I could just wait till December and they would send me a refund.

    This is just my largest issue with Everbank. They have screwed up everything else so far. If you can, use anyone else for you home loan. Anyone but Everbank,

    Thank you for your feedback Is this review helpful?
  • T
    Reviewed By tspdich Jan 26, 2016


    Three weeks ago my wife and I were ready to open two $250,000 CDs with Everbank in trust accounts. They dropped the ball so many times we gave up and went elsewhere. First they claim they did not receive all our paperwork. We faxed it again and were told it was all received. Then a week later we were told again they had not received all the paper work. We asked them to check. We were promised they'd get back to us on that and when the accounts would be ready for funding. After a week on one had called or emailed. When they finally did email us they seemed to have opened only one of the two accounts. Let's put it this way - they do not inspire confidence.

    Thank you for your feedback Is this review helpful?
  • B
    Reviewed By bsb Jan 23, 2016

    Fannae Mae Property Financing

    Below is a timeline of my dealing with Everbank-
    1 – Everbank said they could finance me
    2 – Back and forth about the properties’ status - 2 months
    3 – Delayed me closing 2 months (when I could have purchased cash) immediately
    4 – I purchased cash (2.5 months later)
    5 – Resumed loan processing and restoring property
    6 – Asked if I could get cash out prior to complete renovation – There was enough equity in the property even if I happened to walk away which I was not going to.
    7 – Everbank pushes for completion at which I stated several times I did not want my credit repulled (I was already qualified). I was assured it didn’t need to be repulled.
    8 – The property will be completely restored shortly and now I have wasted so much time going back and forth, pulling my credit, submitting document after document for NOTING.

    Not happy; this is my new primary residence. Everbank asked for my credit card to pay for an appraisal and I even enrolled in the Everbank money market account, 5k min to get the appraisal waived. At a minimum, to make things right, I want the appraisal refunded to me - I asked many times and Im being ignored.

    Thank you for your feedback Is this review helpful?
  • S
    Reviewed By styleandinspiratio Nov 2, 2015

    Beware of this bank. I do not trust them.

    I encountered three negative experiences with Everbank. First, I was surprised to learn that Everbank charges a fee per check to make a deposit into our business account. The marketing rep who set up our account never told us about this fee. Second, Everbank promotes the ability to scan checks from your personal scanner to their institution for direct deposit. Unfortunately, we encountered a glitch and after numerous calls and a huge agg... factor technical support could not resolve the issue. We now must mail in our checks. Currently, Everbank lost two of our checks. I personally contacted the banks from which the checks were written and learned that Everbank did in fact receive the funds. But would you believe, Everbank has no documentation of the two checks processing. What did they do with our money?! Scary!! In the meantime, Everbank deducted the money from our account while they research what is going on. Really?! On top of dealing with all the issues the representatives have an "I don't care attitude" despite the fact that they are holding over $500,000.00 of our money. Three strikes they are out. I am moving my money to another bank.

    Thank you for your feedback Is this review helpful?

Let Us Help You Choose a New Bank

Don’t see a right fit? Answer 5 simple questions & get personalized account offer to you.