The Most Helpful EverBank Reviews
The most helpful favorable review
So far, really good!
I'm in the process of dumping Wells Fargo and Everbank is a breath of fresh air! Opening the account was really easy. I did everything online from signing my name to writing myself a check for the initial deposit. There are no fees, so I have no complaints!
The most helpful critical review
Mortgage servicing is pathetic. Any search online would make you want to turn and run. Mortgage payment kept going up because of escrow they say. My payment started out at 1100.00 and rose to 1650.00 with a fixed interest rate.
My story is one of many.
Latest EverBank Reviews
LReviewed By Littleyogini Mar 2, 2017
Don't even start the process with them. They will take their time and ask for things no other company would ever think to ask(like my ex husbands bank statements- crazy). They say it will be easy then 6 months later you realize they are incompetent liars continuously asking you and your insurance company etc for info several times because they can't stay organized. Don't trust them!!! Would give negative stars if I could.Thank you for your feedback Is this review helpful?
IReviewed By iguanagames Feb 21, 2017
my debit card was stolen from me with over 2000$ in purchases and there refusing to give me back my money which is federal lawThank you for your feedback Is this review helpful?
LReviewed By LisanRay Feb 14, 2017
About ten years ago I became an EverBank customer to get a better rate of return on my savings. Since that time, I have expanded to have EverBank be my preferred bank for my money market and retirement accounts. I am always happy with their customer service whether by phone or in person at the branch. When my friends are looking to save money, I always recommend EverBank.Thank you for your feedback Is this review helpful?
DReviewed By DougW Dec 19, 2016
Our online application with Everbank was met with a quick contact and things were underway with Andrew B. Andrew repeatedly misplaced and or failed to read emails that led to information needing to be resent to him. 3 times I had to regroup and state my case.
I was ask to present a letter explaining why I went from a W2 to 1099. I explained that it was a common thing for traveling anesthesia to take a 1099 position, occasionally switching to a W2 when taking a perm job. Andrew began explaining how many 1099 jobs result in failure. He wasn't getting it.
Later came Rosa. Breath of fresh air. Until she ask us to have an extra $10,000 available for closing. I ask for a good faith estimate,"silence".....
Never bank Everbank! I have learned my lesson.
Doug W.Thank you for your feedback Is this review helpful?
PReviewed By pcf39951 Aug 9, 2016
EverBank has repeatedly screwed up mortgage payments and principal reductions on our mortgage account. Today is another repeat of their usual messes. Over two weeks ago, a payment of principal reduction was made. Didn't show up as paid so I called. I was told that it would not be applied until the August payment had been made. I told them that was an automatic payment and was scheduled on August 5. Today, I checked them after numerous attempts to sign onto my account and being required to request a new password. Waited for them to e-mail me because although they've got my cell to text, they continuously post that I can get texts to home phone. That, of course, doesn't work. Moving on, they finally sent me an e-mail with code to change password. Did it. Had to sign in again. They said they had to send another confirmation code to my e-mail. Waited on that one. Now been trying to deal with this for more than an hour. Got into my account and found that not only had they cashed my check (as verified in my checking account) and been paid my August payment, they have not credited anything and have reversed several payments on August 3, 4 and 5. Am so sick of their banking practices. I didn't choose them but was forced into them by our government/banking system which allowed several banks and mortgage companies to be taken over. The bank I initially got my mortgage with was outstanding -- yet, obviously, it wasn't one of the merry bank of robbers affiliated with the government in ruining the home lending business. I definitely don't recommend this bank.Thank you for your feedback Is this review helpful?
MReviewed By mhanson809 Jul 20, 2016
Since EB has our mortgage, when we had a fire insurance claim on our house, the insurance payments were made our to us and EB. EB holds the money. Our project was completed almost two months ago, but EB has yet to release our money. Their latest excuse? THE WAIVER OF LIENS SIGNED BY OUR CONTRACTOR WAS NOT ON AN EB LETTERHEAD!!! You are probably wondering why in the world that would make any difference. Well, join the crowd. It's clear that their only motivation is to hang onto the money as long as they can because they can make more money lending it. No one there ever keeps a promise. No one ever returns a call. But they do apologize, just as sincerely as the airline does who your flight is delayed.
I've tried to complain to the Florida Department of Banking, but they only address complaints regarding STATE chartered banks. My next step will be to file a complaint with the Federal Reserve who does monitor NATIONALLY chartered banks
I would never get a mortgage from these morons again.Thank you for your feedback Is this review helpful?
DReviewed By dkalster Jun 3, 2016
I made a principle payment online clicking all the correct boxes and printing out a copy at the end at proof. What did they do? They applied part of the payment the escrow. Did I have an escrow balance due? No. Took lots of wasted time to sort this out. They will do stuff like that as their standard operating procedures. Avoid is possible.Thank you for your feedback Is this review helpful?
KReviewed By Kmb17 May 17, 2016
We have worked with a lot of banks and this is honestly the firs time I have ever hated one. They would not send info, and apparently ate loan that they said we could pay off after a year can be paid off, but we have to pay out all the interest as if we did the loan for the full 4 years. We were lied to.Thank you for your feedback Is this review helpful?
DReviewed By dgcraig May 14, 2016
The intro rate on Money Market Accounts is good; but the opening procedures are much more cumbersome than other banks. Online statement availability is inconsistent, and customer service responses seem to have been written by cretins. How about "never again"?Thank you for your feedback Is this review helpful?
MReviewed By Mmaner Apr 13, 2016
My wife and I decided to stop renting and buy our own home last year. We had be told by other banks that our business wasn't open for 2 years it would be near impossible to get a loan. We called Holly Weseman at the naples branch. With her help we received a pre-approval letter. Then when we found a home she worked hard to help us get approved. After a couple of months and many hoops ( due to business age) we closed right after Thanksgiving and moved in right after ChristmasThank you for your feedback Is this review helpful?