The Most Helpful Fifth Third Bank Reviews
The most helpful favorable review
Very friendly and helpful
The people at this location are very helpful and friendly. They were kind enough to do a notary signature for several documents I needed. It is not my bank and I informed them as much. The branch manager welcomed me into her office and gave me the help I needed, on 2 separate occasions.
Everyone in the branch greeted me upon entering and were very warm.
When I change banks here locally I will be glad to do business with this location.
The most helpful critical review
This entire bank branch is one of least helpful collections of people I have ever had to work with in a "professional" organization. They say one thing and then 5 minutes later will say something totally different. Their "banker" barely speaks English and has a difficult time performing simple tasks. Their "head teller" wasn't any better and I have seen no other signs of leadership whatsoever. I have had a fifth third (previously Old Kent) account for over 28 years and have only remained loyal due to a grandparent who previously was on the board but as years have passed I have been repeatedly disappointed by this organization and their lack of knowledge, ease, and satisfaction as a business. Will definitely be taking mine and my family's business elsewhere.
Latest Fifth Third Bank Reviews
DReviewed By DAVIDSHAWCLT May 24, 2017
Poor Customer Service! This bank came to my job's function to target the employees. They asked to run our credit to see how they can help us buy a home, manage debt and etc. After running my credit they didn't have any advice nor did they give any tools to accomplishing my goals. They only ran my credit to see what product they could sell me. The banker Toyia Vaughn that took my information to open an account NEVER called me to let me know if the account was approved or denied. After a week I called her and she lied and said that she tried to call me. The account was denied and there was NO Adverse Action notice sent. This whole experience was a waste of time and if they really cared about helping their customers than I would have received at least some tools to help me achieve my goals. The bankers ONLY care about meeting their sales numbers. DO NOT BANK WITH THEM!! THEY'RE JUST LIKE WELLS FARGO; THEY'RE ONLY CONCERNED ABOUT MEETING SALES METRICS.Thank you for your feedback Is this review helpful?
RReviewed By rexandcoca May 24, 2017
In 2004 financed a 2000 dodge pick-up truck with 5th 3rd Bank, and paid off in full, but never used their services again. Then 2017 decided to purchase new farm tractor through Impact Bank using pick-up truck as collateral but discovered that 5th 3rd Bank still had a lien on the truck - so on May 18 returned to 5th 3rd and met with a 5th 3rd Bank representative in an attempt to have the lien removed. The representative was unable to locate any information in their system regarding my previous 2004 loan with them, so they filled out the on-line form and informed me they have 3 business to respond, and then will take up to 10 business days to receive a release in the mail. Was informed by the representative this must be an occurring problem because they have a procedure for dealing with it. Well as of May 24 have heard nothing from 5th 3rd Bank, so I called the same branch to speak with the same representative, but they weren't in and was informed I would have to leave voice mail message. Now I remember why I never financed anything with them again.Thank you for your feedback Is this review helpful?
BReviewed By bhamill12 May 19, 2017
This bank purchased my mortgage from another institution over a month ago and is yet to produce a statement. I have already paid a payment and have requested a statement several times. Now they ignore my inquiries. They told me today that they haven't yet received the loan information from my previous lender yet they are receiving payments from me... Seems wrong.. very odd outfit. Wish my mortgage was not sold to them. They are irresponsible.Thank you for your feedback Is this review helpful?
JReviewed By Jasonalbert38 Apr 5, 2017
This company is the most aggravating bank of ever dealt with no-one at the customer service line can answer or help in any way they tell you to contact the branch you opened the account then they say you need to call thee1 800 customer service line. So you get nothing accomplished and they do not help or work with the customers other than to get their fees penalty or any funds they think you owe them I'm closing my account first possible opportunity I get and I would never open an account through them or do any kind of financial business ever because all that will happen is you will get screwed somewhere down the lineThank you for your feedback Is this review helpful?
SReviewed By swayers Feb 16, 2017
Due to the horrible customer service and fees, I have tried to talk my wife into switching banks for years. Today, over $22 it happened. We wrote a personal check to a vendor who was doing work on our home, and when he took it to the branch to cash, they refused unless he paid a $22 fee or open an account. It took me 25 mins on the phone and dealing with a horrible branch manager to get it handled. I finally told them to charge me the fee and I would take it up with her boss.
Recently, we had a wallet stolen and all of our credit cards were replaced and handled via a 3-5 min phone call, and in my hand the next day, except for 5/3rd. They required me to go to the branch and handle the replacement, only to tell me it would be 7-10 days before I would receive my card. Again, 20 minutes later and a less than customer focused branch manger, I received my card in 24rs. This is the reason that I have not used them for all of my banking or the new house I just purchased.
It is sad how many businesses still do not understand customer service or relationships!
BTW - not that it should matter, but the account in question holds over $100KThank you for your feedback Is this review helpful?
SReviewed By sprint880324 Feb 16, 2017
I have been a customer with 5/3 Bank for over 6 years and have become increasingly dissappointed with the bank's services. I attempted to file a dispute (at the advice of the external company) for an oversight in being charged monthly subscription charges twice for over a year, however this bank denied the dispute. I bank with other national banks and have never had this issue before; the vendor was more than willing to refund the payment. Additionally, it takes 3-5 days for payments to post to my account. Again, my other banks take 2 days, at most, to update my current available in my account. At this point I am limiting my transactions with 5/3 and contemplating closing my current accounts.Thank you for your feedback Is this review helpful?
IReviewed By Iamkay_44 Jan 26, 2017
Decided to get direct deposit on this card well money was never posted and when I called I got the run around one person told me by 10a it wasn't there went into a branch they called the 360 department they said by 1 still no money so when I called again they said it takes up to 72 hours to post money WHAT???? I've been doing direct deposit for years I haven't never heard of a person got to wait 72 hours for you get your money as soon as my money post I'm closing my account ASAPThank you for your feedback Is this review helpful?
CReviewed By cmorrill Jan 3, 2017
This is my first review of any vendor. Changing banks is difficult- I'm doing that right now based on how poor the Corporate team at 5/3 has become. They just don't care anymore. Consider- My business and personal accounts averaged $880,000 in balances for the year of 2015. In or around October of 2015 the bank removed me from Private Banking without explaining that they were doing it...changed the accounts I had with inferior products without an explanation...failed to renew my commercial loan and didn't attempt to complete it without my proactive efforts...mis-billed me on a furniture line for to the tune of a 5000% interest mistake...even at this time haven't owned up to the mistakes. I've switched to Huntington who was very interested in my banking relationship. 5/3 deserves to not just lose my business but receive a review that will hopefully cost them additional business. This is my attempt at that.Thank you for your feedback Is this review helpful?
BReviewed By belowme29 Nov 13, 2016
This bank will pull the wool over your eyes quickly. I paid for a locked in drop in my interest rate, on my second mortgage, and that was good for about 6 months, and then the rate went up. With many attempts in person as well as calling their help(less) desk to get some answers - the same song and dance was given - I was late on a payment. However, looking at the account information that they provided - there is NO LATE PAYMENTS. Showing this to them, they can look at their computer screen, again they say that a late payment happened.
I gave up, moved this second mortgage to Chase - and guess what - these people treat me like a client that is giving them money because I have a loan with them.
STAY AWAY FROM 5/3 - unless you like to deal with pain on a daily basis.Thank you for your feedback Is this review helpful?
CReviewed By chadrmar Nov 9, 2016
Fifth Third Bank has extremely antiquated technology and it's a way for them find ways to charge you fees. They require that you do online internet banking...during branch hours. What is the point of internet banking then?! They charged me fees because I was transferring funds and paying bills online after 7pm. What?!?!
I spoke to operator Tracy(would not give operator ID)in the call center and Supervisor Vernetta(Operator ID VS1MOC3A). They would not waive the $38.82 fee under any circumstances...even though they acknowledged that it is not stated anywhere that online banking closes at 7pm ET.
DO NOT USE THIS BANK!! Unless you enjoy fees. Fifth Third Bank was willing to lose my business for $38.82.Thank you for your feedback Is this review helpful?