The Most Helpful First Citizens Bank Reviews
The most helpful favorable review
love these people
I have used this bank for many years and I love it. During the crash when money was tight, they were solid. The people all know me and are approachable and nice.
The most helpful critical review
We encountered deceitful business practices, contradictory actions, unprofessionalism, and outdated banking systems.
The employees and management of First Citizens Bank, particularly the Olde Raleigh Village branch, have been deceptive, patronizing, and outright insulting. We transferred our multi million-dollar business bank account to First Citizens (FC) from a larger institution anticipating a friendly, local atmosphere with attention to detail and a personable staff. Unfortunately, we encountered a bank that cannot complete basic banking needs. FC repeatedly frustrated our company and our customers with its archaic banking structure and rude, offensive employees.
There is a lack of transparency and communication, from the tellers, to the Operations Manager (a teller with too much power), to the Branch Manager (newly transferred with no understanding of how FC works), to the apparently non-existent Regional Operations Manager.
When reviewing our proposal before opening the account, we were told that their outdated (circa 1998) business web portal, would be updated in a month or two; however, this never occurred. There is no live account updating so it is always a day behind. There is no way to see who sent a wire without paying a $5.00 research fee PER wire, which can only be requested at the branch where the account was created. There is no way to see to whom a wire was sent. There are no check images on statements unless you pay $30 per month, which can only be initiated on the day of account creation.
It is difficult to understand how First Citizens can successfully exist with this lack of infrastructure, technology, professionalism, integrity, and honesty. No manager seemed to be interested in our business. This consistent poor performance contrasts greatly with our new bank. I strongly discourage anyone from opening any account here due to the horrific experiences we had and the deceitful nature of some employees.
Latest First Citizens Bank Reviews
OReviewed By One2go Apr 14, 2017
I have a business account for probate with this awful bank. One branch had people that didn't know how to do anything with this type of account so we went to another branch in the same town and I did have a good experience with the nice lady who helped me open the account. But soon, trying to deposit a check from an insurance company (less than $5000), they wanted to put a hold on it. This is a very large insurance company so we cashed it at the bank it was drawn on and then deposited it at this "bank". Then a very large check from a law firm for a house sale and the teller was very rude and put a hold of seven business days on it. This bank is very big on "holds" on your money but the insult comes with the rude teller you get. I will close this account asap and I hope everyone else stays away also! Any other bank would be better. If I could give less than 1 star, I would!Thank you for your feedback Is this review helpful?
DReviewed By drsherry Mar 28, 2017
I have used this bank for many years and I love it. During the crash when money was tight, they were solid. The people all know me and are approachable and nice.Thank you for your feedback Is this review helpful?
PReviewed By pamelahoyt Aug 25, 2016
I've been with First Citizens with the 2 business that I am co-owner of in Greenville for many years. For a bank that was founded on "helping small businesses grow and suceed" they are quite comical since they are not helpful at all. A bank should partner with a business to help and work with them. Instead I have had years of battling every little incident and constantly hear them pass the problem off to someone else. If my business should encounter a problem with credit card processing, online access, account withdrawals, etc, I always felt like there was NO help to be found at First Citizens. Are we just not BIG enough? One company has been in business for 52 years and the other for 8 years - we're doing something right! As much of a headache as it is, I will move both companies to a bank that is helpful and not such a robot. Year after year - No help - EVER! There are much better banks out there! Run from the Augusta Road Branch.
I wish I had bothered to look at online reviews sooner. I cannot believe the number of sites that rate them a 1 star consistently. Obviously, they are used to this type of outcome since I told Kendra (branch) that I planned to post my experiences of terrible customer service on every media outlet I could find and she replied, "Okay!" The branch manager, Lesley Baker, which has never bothered to meet me did not care to speak to me herself... wow, great business service!Thank you for your feedback Is this review helpful?
DReviewed By DonnaHughes Aug 14, 2016
My boat has been paid off for YEARS~!!!! I have been trying 2 get a lien release on a boat for WEEKS from First Citizens Bank, & they will NOT RESPOND. Can u help?Thank you for your feedback Is this review helpful?
GReviewed By Guy_P_Drumm Jul 17, 2016
Let me start by saying that I LOVE that the tellers all know me and treat me more like a friend than a customer!
The tellers coming in that don't know me; Get familiar with me in short order, AND I get a PERSONALLY Signed Birthday Card every year! :-D
I was not happy at first, that Venture Bank (which was also very good!) was taken over by First Citizens; But they won me over!
I have had a few issues which resulted in Over-Draft Fees. Some were not my fault; Some were dumb over-sights on my part.
If the problem was not actually my fault; The fee was forgiven, and I was helped to "Fix" things!
A couple of times that I DID screw up; The fee was forgiven, as it was understood HOW I screwed up, and I was warned that it was a "One Time" Forgiveness! (I learned!)
The way EVERYONE smiles at you, and makes you feel as though you matter, and they care, and they go "The extra mile!" . . . I will never change banks! :-D
It is a shame that I see First Citizens has not gotten a lot of good reviews NATIONALLY; But the Lacey Branch is FANTASTIC!!! (Yelm is good too, but no match!)
Guy P Drumm
Precision PiercingThank you for your feedback Is this review helpful?
HReviewed By Hoolio Apr 15, 2016
We use this bank for a new business that we formed in December '15. From the very beginning we have had issues where we had to go back to the branch for corrections. These range from mistakes setting up online banking, incorrect account types, challenges getting checks printed etc. Our account is free with a low minimum balance but I have spent more time on hold and being transferred in circles with this bank . The latest example and the one prompting this review it spending 45 minutes on the phone and still not being able to order checks.
If you have other options for your banking needs I would take them.Thank you for your feedback Is this review helpful?
JReviewed By justsomeolddude Jan 6, 2016
Recently i went to open a checking account at First Citizens Back. I was told that i could not open an account because there was an unpaid fee for an account that was closed almost 20 years ago.
I asked them how they were able use a closed account to charge a fee? and why i did not receive any correspondence, letter's phone call, emails etc, about the fee? They could not give me an answer.
This, in my opinion represents First Citizen as Very Unprofessional and Unorganized and possibly Corrupt.Thank you for your feedback Is this review helpful?
MReviewed By mk1126 Dec 1, 2015
Having just moved down here to the, grand and glorious, 'The Villages', we quickly went about to find a local bank. Since all of the ones in town really did not have any 'good' reviews online, we took a gambit and tried Citizens First Bank. We went to the Brownwood Branch and opened up a checking account - not too bad. But then, when we had a little $ come in from a sale, we to the Lake Sumter branch to open another checking account and a savings account as well as to make an additional deposit into the first checking account. Things proceeded fairly smoothly but while taking a little time. Well, we even got past the part of having made three different deposits off of one check. Alright. Well, I was just getting ready to leave, when some "management wanna-be" comes over to the desk where we were sitting with one of the bank personnel. She exclaims, "did you see them actually sign these?" (One of the co-signers was not present at the time). The bank person replied no, but did not deny the presentation of the deposit. Then this 'wanna be' goes, "I'm going to have to take these deposit slips back!" - Wrong; actually believe she could not as the transactions had already been completed and processed, but she did anyways. I just sat there in total disbelief! So, this bank is going to call a bank customer on good faith?!? Unheard of - except by that other one - Chase Manhattan! Furthermore, the employee who had been helping me also sat there in disbelief and disarray!. Where is the bank/employee relations training here? Well, you know what I did - Yep. Walked right out of there and across the street to the closest bank and open the accounts and with a bank person who did not even blink at the back of the check! Citizens First - keep on walking!Thank you for your feedback Is this review helpful?
RReviewed By R_Disappointed Oct 11, 2015
I have banked here for over 20 years, and this used to be a good bank. After the recent merger in 2015, this bank's personnel and the new policies present an image of a bank that does not care about their customers. Additionally they have begun to change fees every chance they get.
I am shopping for a new bank.Thank you for your feedback Is this review helpful?
RReviewed By RonAcord23 Oct 9, 2015
This is a terrible bank. They will figure out a way to charge you a fee even if they have to bend the rules. It is better to pay a check cashing fee than deposit a check of any substantial amount because they will place a hold on it and not give you access to any of it. If you deposit a check and a debit comes through the same day, expect them to reverse the transactions so they can charge the 36.00 overdraft fee. Avoid this bankThank you for your feedback Is this review helpful?