First Hawaiian Bank

National Bank, fhb.com

First Hawaiian Bank logo
A MyBankTracker
Rating
MyBankTracker rating based on the following criteria that includes customer reviews, financial health, bank fees and other key factors compared to the other banks.
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About the Bank

First Hawaiian Bank is a subsidiary of BancWest Corporation, a regional financial services company with total assets of more than $74.2 billion as of December 31, 2007. BancWest is a subsidiary of BNP Paribas, a European leader in banking and financial services, with a signif icant and growing presence in the United States.

First Hawaiian Bank Fees

  • National Average
  • Monthly Inactivity N/A $6
  • Non-Sufficient Fund (Overdraft) N/A $30
  • Stop Payment item N/A $27
  • Return Deposit N/A $13
  • Domestic Wire Transfer (Outbound) N/A $22
  • Domestic Wire Transfer (Inbound) N/A $10
  • Non-Bank ATM N/A $1

Locations & Hours

map of local branches and ATMs
Branches
57
ATMs
25,088

We found bank branches & ATMs within miles of .

View Locations & Hours

Latest Customer Reviews

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  •  
    Reviewed By LMH Jul 16, 2016

    Change to online bill pay

    FHB has found yet another way to ripoff its customers and gain money from them. They have restructured their online bill pay to cause overdraft fees. Instead of debiting the money from your bank account when you pay online- they now have it structured so the money still is reflected in your account until the receiving party actually cashes or deposits the check. This means for those on a tight budget have to continually monitor the whim of FHB between whenever funds may leave their account- as opposed to knowing all has cleared. Thus FHB can gouge the customer for overdraft fees. Totally incompetent decision.

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  •  
    Reviewed By Chuck1 Jan 4, 2016

    Very poor telephone access

    I attempted to reach the Lahaina and Kahanna branch by phone. I was placed on hold by each for 25 minutes and no one ever answered.
    Very poor customer service!!

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  •  
    Reviewed By Mosquito Oct 5, 2015

    Worst Bank in Hawaii

    Terrible hour of operation. Terrible customer service and they charge for your own bank statements. Horrible bank.

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  •  
    Reviewed By LMH Jul 16, 2016

    Change to online bill pay

    FHB has found yet another way to ripoff its customers and gain money from them. They have restructured their online bill pay to cause overdraft fees. Instead of debiting the money from your bank account when you pay online- they now have it structured so the money still is reflected in your account until the receiving party actually cashes or deposits the check. This means for those on a tight budget have to continually monitor the whim of FHB between whenever funds may leave their account- as opposed to knowing all has cleared. Thus FHB can gouge the customer for overdraft fees. Totally incompetent decision.

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  •  
    Reviewed By WTFFHB Jan 3, 2015

    INCOMPETENT FOOLS!

    These poor retarded and incompetent fools have caused me endless distress and to lose half my income for sometime to come! Several weeks ago, I opened an additional checking account so that I could link all my utility bills, Amazon, Netflix, Google and Paypal to this account and its debit card. However, the link to this crucial debit card have been broken for most of the time for weeks; whereupon, I was denied purchases on Amazon, declined at grocery stores, had my internet service disrupted, and denied on my Paypal account – the last being very crucial, because I derive half my income from Ebay – and, since I have not been able to pay for my purchases, I have been restricted from my Ebay account and have run out of inventory for my business! I have gone to rectify the problem in person on several occasions at this branch over several weeks, and each time been given assurance that the problem had been fixed; and yet, to this day, my debit card is still unauthorized to make any transaction – not even a balance inquiry through an ATM! I am absolutely fed up and feel it necessary to take legal action in order to recoup my costs. These are absolutely the most inept bunch of morons that I've ever encountered!

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  •  
    Reviewed By lukas945 Aug 31, 2013

    Awesome Customer Service

    I had no trouble opening up a new checking account. Nice people. Friendly service.

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  •  
    Reviewed By Maile2012 Mar 24, 2014

    Not going to this bank ever again

    Went in with my niece to open her up an account. The teller (who was friendly with a smile) told me to go to the new account desk. Went there only to have lady there with a disgusted look on her face just staring at us. No smile no hello nothing! So I told her hi and explained that teller told me to come here because my niece would like to open an account. Still no hello and still no smile she told us to sit down. After maybe 5 minutes of explaining more in detail this employee still had a bad attitude so after all that I said never mind going to another bank and left. Never will go to that bank again!

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  •  
    Reviewed By Mosquito Oct 5, 2015

    Worst Bank in Hawaii

    Terrible hour of operation. Terrible customer service and they charge for your own bank statements. Horrible bank.

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  •  
    Reviewed By WTFFHB Jan 3, 2015

    INCOMPETENT FOOLS!

    These poor retarded and incompetent fools have caused me endless distress and to lose half my income for sometime to come! Several weeks ago, I opened an additional checking account so that I could link all my utility bills, Amazon, Netflix, Google and Paypal to this account and its debit card. However, the link to this crucial debit card have been broken for most of the time for weeks; whereupon, I was denied purchases on Amazon, declined at grocery stores, had my internet service disrupted, and denied on my Paypal account – the last being very crucial, because I derive half my income from Ebay – and, since I have not been able to pay for my purchases, I have been restricted from my Ebay account and have run out of inventory for my business! I have gone to rectify the problem in person on several occasions at this branch over several weeks, and each time been given assurance that the problem had been fixed; and yet, to this day, my debit card is still unauthorized to make any transaction – not even a balance inquiry through an ATM! I am absolutely fed up and feel it necessary to take legal action in order to recoup my costs. These are absolutely the most inept bunch of morons that I've ever encountered!

    Continue reading...
    Thank you for your feedback Is this review helpful?