First Internet Bank

Online Bank, firstib.com

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B+ MyBankTracker
Rating
MyBankTracker rating based on the following criteria that includes customer reviews, financial health, bank fees and other key factors compared to the other banks.
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About the Bank

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First Internet Bank Fees

  • National Average
  • Monthly Inactivity $5 $6
  • Non-Sufficient Fund (Overdraft) $30 $30
  • Stop Payment item $30 $27
  • Return Deposit $25 $13
  • Domestic Wire Transfer (Outbound) $20 $22
  • Domestic Wire Transfer (Inbound) $0 $10
  • Non-Bank ATM $0.0
    $6.00 refund per month
    $1.0

Latest Customer Reviews

  •  
    Reviewed By dumbluck Dec 4, 2017

    IDIOTS, BUNCH OF LIARS - STAY AWAY FROM THEM

    HORRIBLE EXPERIENCE. We completed a refinance on our primary property in 2015, it was a breeze. In July 2017 we completed a purchase of an additional property, and the mortgage was completed. Now since October since we wanted to get a home equity line on our primary residence, they Idiots took over 45 days to just verify incomes. Even it clearly shows on our paystubs that incomes are verified and they received certification from Equifax proving our incomes to be accurate, just because our incomes were not split on the verification as our base incomes and overtimes, they would not consider the overtime incomes as valid incomes for our credit needs. Even after sending the income documents and proof on the 6th of November, they were still asking again stating that they never received it. We provided proof that everything was sent in, then they realized that it was sent before. After completing that, even on 30th November they are still on the step on verifying my wife's income and they won't consider her overtime income as a valid income, even though she has provable 5 years of consistent overtime incomes. Are you F-ing kidding me? Are you an arse-hole who would keep saying that after almost 45 days even after proving our incomes? They were just not interested in doing business with us as the bank is involved in selling the loans. They would not make any money of us as our credit scores are excellent, hence the bank would not speed up the process. Even after multiple attempts on getting to know what we would qualify for even without the overtime incomes, they would not even let us know what we qualified for? Are you DUMB? I have email proof and multiple calls to get that info, they would not give me that and only work on verifying incomes again and again. Why are we F-ing stuck at the same step, just say to us that we cannot approve you for a X-amount, but the Y-amount is available. So just F-ing spit out the right thing. IDIOTS AND ARSE-HOLES, NEVER DEALING WITH THESE IDIOT BUNCH AGAIN. We knew they were shady when they started giving reasons that were outrageous, it is good that we started working with BoA on the side, we are all set to close next week. First Internet Bank of Indiana - SHADY AND DISHONEST - STAY AWAY

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  •  
    Reviewed By ashat Oct 17, 2017

    Best Rates and excellent customer service!!

    I wanted to thank you for the excellent service you provided in our re-financing. We were working with another lender and were unhappy with the rate and high closing costs. We just came across your company as a suggestion from creditkarma. We are so glad we found your bank. Mike Watson being our loan officer was very efficient, communicated with us even in late hours and make the whole loan process so smooth and easy. We wanted to close the loan by the end of the month, and he made sure it happened. He was fantastic and did everything he promised.
    Glenda Quigley, our loan processor efficiently processed all our loan documents very quickly. Thanks to First Internet Bank team who worked with our loan. We are extremely happy and satisfied with your service, with the interest rates we got and the low closing costs. We will definitely recommend your Bank to our friends. You truly are great at what you do. Thanks again.

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  •  
    Reviewed By psharding75 Sep 5, 2017

    Sub par / Less than poor - Zero stars....

    From the very beginning I had nothing but problems with First Internet Bank. When I decided to build my new home in November of 2015, I did extensive research on potential financial institutions. In the end I selected First Internet Bank based upon this research and the recommendation of my builder. I provided all of the requested documentation and did everything I was asked in order to pre-qualify and eventually obtained a mortgage. The staff had a number of delays and excuses then several months after taking possession of my home requested a final appraisal of my home which was highly irregular and something the bank should have done a long time ago. Several months later I received notice that I need to sign and provide a occupancy statement when the bank knew very well I resided in my home. I contacted the manager of the residential mortgage group who had no explanation as to why now after taking possession of my home in January 2017 eight months later I need to sign a statement indicating I resided in the home. Are you kidding me what type of financial institution does this? Not professional in the slightest. Today I received notice from First Internet via email from a member of its marketing team, indicating a Notice of Transfer indicating my mortgage has been sold to CMC Funding an organization I have never even heard of. A group that in itself has a multitude of complaints and seems to be very questionable to say the least. I can't believe First Internet Bank operates in this manner. To further insult me earlier this week the bank closed my online mortgage account reversed payments that were made this month and have yet to apply those payments to my mortgage balance. Questionable activity I believe since I was not notified of the payment reversal and its not reflected in my balanced as having been paid. I have proof of all payments processed by my financial institution. I am very dissatisfied and will be sure to let my builder and anyone I know not to consider First Internet for anything at all. What a horrible experience!

    Update 9/12/2017: So in addition to all of the issues with First Internet Bank the form letter regarding the transfer of the servicing of my loan had the incorrect principal and interest payment amount, did not list the property tax or insurance escrow amounts. When I brought this evidence to the attention of the bank they acknowledged the information was incorrect on the document I received via email and blamed the problem on a computer glitch. At this point, I have no idea if the correct information was sent to the new servicing organization since they have yet to contact me as well. So furious with the bank and their lack of customer service, attention to detail and failure to meet high customer service and integrity. It's a wonder they are still in business with this type of poor customer service.

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