B MyBankTracker Rating

First Interstate Bank

About First Interstate Bank

First Interstate Bank is a multi-state, $6 billion banking organization headquartered in Billings, Montana. First Interstate has evolved since 1968 from a single bank in Sheridan, Wyoming to operating over 50 branches and over 100 ATMs in Montana and Wyoming.

First Interstate Bank logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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We found bank branches & ATMs within miles of .

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Customer Reviews

Most Helpful First Interstate Bank Bank Customer Reviews

  • T
    Reviewed By Troy May 6, 2013

    Friendly, Fast, and Good customer service.

    I've been to quite a few of the branches of First Interstate Bank, and can't really say I favor one in particular. They've all treated me fairly, professionally, and like a customer, not a number! Their free checking is truly that. Free! Their loans are a bit higher APR than some other banks, But again! Great customer service via phone banking or in person goes A long with me. Had identity theft happen and they replaced my funds with in 12 hours, they said it could take up to 72 hours, but faster is better. I like First Interstate, their tellers are not hard of hearing or have one foot on the ground and one in the grave. They're with today's technology (great easy phone app) and secure!

    Thank you for your feedback Is this review helpful?
  • R
    Reviewed By RSM Oct 13, 2016

    Customer Service

    Terrible customer service. They look for ways not to help instead of the other way around.
    Its to bad that as a small business located in Columbus that I have to go to Laurel to receive good customer service.

    Thank you for your feedback Is this review helpful?
  • L
    Reviewed By LynMichael Mar 13, 2015

    Paranoid little bank

    They put fraud alerts on my card every couple of months when I start paying bills/ordering from amazon/ managing paypal account/paying At&T mobile , because "These companies are well known for fraudulent charges, so we are protecting you."

    So every few paydays, I have to deal with untangling charge denials, online retailers limiting my account (they get suspicious, because if my bank is denying the charge there must be something going on" Its' a snowball effect.

    The response of 'we're protecting you' is not the whole truth. The bank is liable for fraudulent charges. They are protecting themselves.

    This bank does not engage in the real world- Global banking does not exist here.

    And if it's after Banker's hours (i.e. 2:00 Friday- 7am monday (assuming friday nor mondays are any kindof holiday- they take Easter, Valentines day, Anti-Union day, Texas statehood, any holiday they can think of) Forget about getting to your money even in person at an ATM

    Thank you for your feedback Is this review helpful?

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A