First Midwest Bank

National Bank, firstmidwest.com

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MyBankTracker rating based on the following criteria that includes customer reviews, financial health, bank fees and other key factors compared to the other banks.
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About the Bank

First Midwest is the premier relationship-based banking franchise in the growing Chicagoland banking market. As one of the Chicago metropolitan area's largest independent bank holding companies, First Midwest provides the full range of both business and retail banking and trust and investment management services through some 100 offices located in 62 communities, primarily in metropolitan Chicago.

First Midwest Bank Fees

  • National Average
  • Monthly Inactivity $5 $6
  • Non-Sufficient Fund (Overdraft) $35 $30
  • Stop Payment item $37 $27
  • Return Deposit $10 $13
  • Domestic Wire Transfer (Outbound) $30 $22
  • Domestic Wire Transfer (Inbound) $15 $10
  • Non-Bank ATM $2.50 $1

Locations & Hours

map of local branches and ATMs
Branches
129
ATMs
31,253

We found bank branches & ATMs within miles of .

View Locations & Hours

Latest Customer Reviews

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  •  
    Reviewed By Bobmahl Apr 6, 2017

    Terrible customer service

    I was contacted by Kristina through a request I made through lending tree. I was hesitant because they are not in the area where I currently live but I had been a customer of theirs when I lived in the Joliet area and was very happy with them so I decided to give them a try. BIG MISTAKE !! Did not call me back, did not listen to me when I gave them imformation and screwed me around for over 7 weeks. Do not use their internet/phone loan department !! They are terrible !! Big waste of time !!

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  •  
    Reviewed By BBlack Feb 20, 2017

    Beware!

    The bank has a new policy to hold on to any cash deposits made by ATM until the next business day which means that cash deposited on a Friday will not be available until Monday or Tuesday. However if Monday was a holiday your money will not be available until Tuesday or Wednesday. This is a true gangster tactic artfully disguised to gain additional interest off your money. The bank has no regards to the major inconvenience it places on the customer they are solely concerned about First Midwest Bank 1st and foremost. They will make it sound like they are doing you a favor by reversing a resulting overdraft fees. If it was a check or money order I could understand but cash deposited today should be available the same day. Building customer relationships is a hoax. Beware.

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  •  
    Reviewed By Ava1234 Dec 4, 2016

    First Midwest Lake Forest, Il

    My banker was very helpful but then I needed to close my account. I notified her via phone and then carefully submitted a letter to close my account BEFORE a transaction fee of $25 could be applied. I called the bank 5 times and left messages after my letter was submitted. A real person never picked up the phone. So, I went online and saw that they did charge me the $25 fee. After 3 weeks I still hadn't received my final check. Then I called Customer Service, they were the most helpful and told me they would refund the transaction fee and close my account. After a couple of phone calls I was told that my check is "in the mail." That was 8 working days ago. Now it's been a month. I called customer service back and they could not tell me whether or not the transaction fee was really refunded or not. I'm still waiting on the check. Why is it such a major hassle to close an account and then they have the nerve to charge a fee even though they were notified, and did absolutely NOTHING. It really is outrageous. I decided to write this review because even if the check arrives, which it better-- with the fee refunded, who knows-- I will never use this bank again. There is NO excuse for not returning phone calls and ignoring customers requests.

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  •  
    Reviewed By BBlack Feb 20, 2017

    Beware!

    The bank has a new policy to hold on to any cash deposits made by ATM until the next business day which means that cash deposited on a Friday will not be available until Monday or Tuesday. However if Monday was a holiday your money will not be available until Tuesday or Wednesday. This is a true gangster tactic artfully disguised to gain additional interest off your money. The bank has no regards to the major inconvenience it places on the customer they are solely concerned about First Midwest Bank 1st and foremost. They will make it sound like they are doing you a favor by reversing a resulting overdraft fees. If it was a check or money order I could understand but cash deposited today should be available the same day. Building customer relationships is a hoax. Beware.

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  •  
    Reviewed By Ava1234 Dec 4, 2016

    First Midwest Lake Forest, Il

    My banker was very helpful but then I needed to close my account. I notified her via phone and then carefully submitted a letter to close my account BEFORE a transaction fee of $25 could be applied. I called the bank 5 times and left messages after my letter was submitted. A real person never picked up the phone. So, I went online and saw that they did charge me the $25 fee. After 3 weeks I still hadn't received my final check. Then I called Customer Service, they were the most helpful and told me they would refund the transaction fee and close my account. After a couple of phone calls I was told that my check is "in the mail." That was 8 working days ago. Now it's been a month. I called customer service back and they could not tell me whether or not the transaction fee was really refunded or not. I'm still waiting on the check. Why is it such a major hassle to close an account and then they have the nerve to charge a fee even though they were notified, and did absolutely NOTHING. It really is outrageous. I decided to write this review because even if the check arrives, which it better-- with the fee refunded, who knows-- I will never use this bank again. There is NO excuse for not returning phone calls and ignoring customers requests.

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  •  
    Reviewed By gins75 May 4, 2016

    Should not be allowed to take over banks

    I had the same issue as another poster with the takeover of NB&T bank. We had personal & business accounts that we were no longer able to access together. We received mailings for months stating that the change was in name only & in no way would affect our accounts. What a blatant lie! Not only did they change our account set up when I called to get it fixed I was on hold for 35 minutes until I got to speak to an unbelievably rude customer service rep. That's just the first issue.

    Next, I decided to change banks. We had a significant balance in our business account. First Midwest refused to honor the check I wrote to my new account. They kept trying to say it wasn't properly endorsed. Thankfully my new bank fought for me & got my money.

    I never had overdraft protection on my account at NB&T but when I withdrew all my $ from my personal account I missed a pending transaction & wrote a check that shouldn't have been honored. First Midwest took it upon themselves to put overdraft protection on my account, cash the check & proceed to charge me fees for 2 weeks before I was notified in the mail that my account was overdrawn & charged over $100 in fees (for a $13 check by the way).

    Absolutely terrible bank, stay far away from them

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  •  
    Reviewed By Cgray01 Jun 11, 2016

    Carol

    We applied for a home equity loan and talked to a banker on the phone who gave me a bunch of figures based off of our credit scores (640 and 698) and income and debt to income ratio (less than 25% currently and would be lower with this loan being approved). Said person quoted us $204 up to $400 per month for 10 years for a minimum of an $18,000 loan possibly up to $35,000 (which would be based off of 85% equity being borrowed on our home and how much we would ultimatly be wanting to borrow). I also explained what the loan would be for. I was told that my bankruptcy from almost 5 years ago did not matter. I then emailed with Marcella who requested documents which I sent same day. Did not hear back for several days. Finally heard back and although all of ourdocuments matched up and were verified with what I had explained to Marcella she said that we qualified for 75% equity in our home which she told me we did not have so we were denied. She was very confusing. I said what do you mean we donot have enough equity-we owe $90,000 on our home and it will appraise for over $150,000. She then said that our credit did not qualify, even though she had previously told me that it did. She said that if I would send in documents of home valies in our area and proof that we had paid off a debt item that was showing up on credit report that she would resubmit to underwriting to be approved then. She made it sound as though we were approved comtingent upon me providing this info. I spent 5 hours researching similar home values in our area and sent her 8 homes all valued at over $160,000. I sent proof of the credit report change for the better (made score go up 35 points almost immediately). Again it was another couple of days and then she called to tell me we were still denied for credit and lack of home equity, which was what she said the first time. This company is a total waste of time and has now placed a hard credit inquiry even though i discussed with them what the numbers were and why and they then assured me we would be approved. I will be disputing this inquiry with reasoning of dishonest inquiry. I would have never let them run my credit if i had known they are not really doing with it what they say they are. I do not appreciate Marcella for making me jump through hoops without even considering the documents she requested to be 're-approving' the loan. I mean what company would not want to loan a home equity loan with nearly 40% equity, almost 700 point credit scores, not one late payment in 5 years, a low debt to income ratio, and stable jobs (me 6 years, husband 18). I am now scared to attempt another bank because of this experience. We are wanting the money to do a down payment for a disabled family member to have a home to live in and also consolidate one low credit card balance into it eliminating that payment monthly. We are just really upset that this company took advantage of our time, our credit report, and our family situation. Stay away from this bank and Marcella. She has no clue what she is doing and doesnt think twice about getting hopes up and messing with people's credit.

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  •  
    Reviewed By maylonem May 7, 2016

    don't try to get a loan from

    I have a credit rating of 761 I'll try to get a loan I make more than $50 a year I have enough money coming in to pay all my bills in this loan
    I wouldn't waste you time or the energy to put an application in with this company because they do not look at the credit report and what you bring in to make there decision

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  •  
    Reviewed By brentschn Apr 22, 2016

    Take over of NB&T - Disaster

    Used NB&T for both business and personal checking accounts. Had the ability to transfer funds between the business account and personal account - payroll, expense account reimbursements, overdrafts, etc... After the acquisition and changeover, I no longer have that ability.

    I have tried to make deposits via check to my personal account, and have had to actually cash the business check first, then deposit the cash to my account to do so. Cannot even put a business check into my personal bank account via ATM without it take 5 business days for the business check to clear the personal check.

    The personal bankers will blow smoke up your ass and tell you that the overdrafts are actually a small percentage of their business .However, everything, including their inability to accurately tell you your balance on the ATM machine over the weekends, points to their knowingly programming systems to take advantage of their debit card users.

    It is my opinion First Midwest Bank does this on purpose. It is my opinion that they make a huge amount on overdraft fees on current NB&T customers. It is also my opinion that First Midwest Bank is fraudulent bank with it's meat hooks in it's own customers.

    DO NOT USE THIS BANK.

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  •  
    Reviewed By Cgray01 Jun 11, 2016

    Carol

    We applied for a home equity loan and talked to a banker on the phone who gave me a bunch of figures based off of our credit scores (640 and 698) and income and debt to income ratio (less than 25% currently and would be lower with this loan being approved). Said person quoted us $204 up to $400 per month for 10 years for a minimum of an $18,000 loan possibly up to $35,000 (which would be based off of 85% equity being borrowed on our home and how much we would ultimatly be wanting to borrow). I also explained what the loan would be for. I was told that my bankruptcy from almost 5 years ago did not matter. I then emailed with Marcella who requested documents which I sent same day. Did not hear back for several days. Finally heard back and although all of ourdocuments matched up and were verified with what I had explained to Marcella she said that we qualified for 75% equity in our home which she told me we did not have so we were denied. She was very confusing. I said what do you mean we donot have enough equity-we owe $90,000 on our home and it will appraise for over $150,000. She then said that our credit did not qualify, even though she had previously told me that it did. She said that if I would send in documents of home valies in our area and proof that we had paid off a debt item that was showing up on credit report that she would resubmit to underwriting to be approved then. She made it sound as though we were approved comtingent upon me providing this info. I spent 5 hours researching similar home values in our area and sent her 8 homes all valued at over $160,000. I sent proof of the credit report change for the better (made score go up 35 points almost immediately). Again it was another couple of days and then she called to tell me we were still denied for credit and lack of home equity, which was what she said the first time. This company is a total waste of time and has now placed a hard credit inquiry even though i discussed with them what the numbers were and why and they then assured me we would be approved. I will be disputing this inquiry with reasoning of dishonest inquiry. I would have never let them run my credit if i had known they are not really doing with it what they say they are. I do not appreciate Marcella for making me jump through hoops without even considering the documents she requested to be 're-approving' the loan. I mean what company would not want to loan a home equity loan with nearly 40% equity, almost 700 point credit scores, not one late payment in 5 years, a low debt to income ratio, and stable jobs (me 6 years, husband 18). I am now scared to attempt another bank because of this experience. We are wanting the money to do a down payment for a disabled family member to have a home to live in and also consolidate one low credit card balance into it eliminating that payment monthly. We are just really upset that this company took advantage of our time, our credit report, and our family situation. Stay away from this bank and Marcella. She has no clue what she is doing and doesnt think twice about getting hopes up and messing with people's credit.

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  •  
    Reviewed By george Feb 19, 2013

    The Worst Bank I've Ever Used.

    If i could award less than zero stars in all catagories, they would almost receive as bad of a review as they deserve. You cannot compare them to another bank, because there is no bank near as bad to compare them to.

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  •  
    Reviewed By Bill R. Feb 19, 2013

    Absolutely Ridiculous, A Perfect Example Of How Not To Run A Business.

    First midwest is the worst excuse for a financial institution, that i have ever had the extreme misfortune to experience. I have had bad experiences with them in the past, but let them slide, making the mistake that they were simple anomalies. Their ceo must have a large pole.... And certainly does not have a brain, judging by policies and practice. Closing my account.

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