First Tennessee Bank

National Bank, firsttennessee.com

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MyBankTracker rating based on the following criteria that includes customer reviews, financial health, bank fees and other key factors compared to the other banks.
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About the Bank

Based in Memphis, Tennessee, First Tennessee Bank serves customers at more than 180 locations across the Volunteer State. Banking services span personal, business and corporate banking, as well as wealth management.


First Tennessee Bank offers traditional banking products with incentives that them apart from what you'll find at other brick-and-mortar banks. For example, you can land a very competitive interest rate on promotional CD accounts. There are also standard CD accounts, with terms ranging from one to 60 months, and special add-on CDs, that allow you to build your CD savings over time with regular automatic transfers from a First Tennessee Bank checking or money market savings account.


You can open a Money Market Savings account with as little as $50 and there's no monthly maintenance fee if you have a qualifying checking account or meet the minimum balance requirement. Rates for money market accounts are tiered, based on your balance, and you've got the option of setting aside money in a traditional savings account. These accounts also have a low initial deposit of $50 and you can avoid the quarterly maintenance fee by maintaining a low minimum balance. For convenient access, you can make deposits or withdrawals at the ATM when you link your First Tennessee checking account to savings.


Speaking of checking, there are five account options to choose from. Express Checking is the most basic checking account, while Premier Plus Checking comes with lots of great features, including interest on deposits, free checks, a savings account rate bonus and two overdraft fee refunds per calendar year. In the middle, you've got Classic Checking, Select Checking and Premier Checking, which are designed to fit different banking needs. All First Tennessee Bank checking accounts offer free ATM use at 43,000+ Allpoint locations in the U.S., while Premier and Premier Plus Checking come with the added benefit of free ATM access nationwide at any machine.


First Tennessee Bank offers a complete line of borrowing products, including credit cards, personal loans, auto loans, mortgage loans and home equity loans. You can also purchase disability insurance, life insurance and long-term care insurance here, while getting advice about investing and saving for retirement. First Tennessee Bank also offers specialized banking services for family offices, medical practices and high net worth individuals who need private client banking.


It's possible to stay connected with your money anywhere, any time, through First Tennessee's online and mobile banking platforms. There are a variety of tools to help you pay bills, make transfers, deposit checks through your mobile device, plan your budget, set your savings goals and minimize the potential for fraud in your accounts. One thing to note about mobile deposit: the amount you can deposit depends on which type of checking account you have. If you need help with anything, don't worry. First Tennessee has a corps of digital delegates to lend a hand with things like signing up for digital banking, setting up online bill pay and downloading the First Tennessee Bank mobile app.

First Tennessee Bank Fees

  • National Average
  • Monthly Inactivity N/A $6
  • Non-Sufficient Fund (Overdraft) $35 $30
  • Stop Payment item $35 $27
  • Return Deposit $10 $13
  • Domestic Wire Transfer (Outbound) $20 $22
  • Domestic Wire Transfer (Inbound) $10 $10
  • Non-Bank ATM $1.50 $1

Locations & Hours

map of local branches and ATMs
Branches
353

We found bank branches & ATMs within miles of .

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Latest Customer Reviews

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  •  
    Reviewed By dtanner Dec 3, 2017

    HORRIBLE BANKING SERVICE

    Banked here for over a year and finally had it. Every single time this bank has an update the card and online account will not work. EVERY. SINGLE. TIME. That meant that as a night shift worker there was more than one occasion an unannounced update happens and the card would be declined. For me that meant going through the embarrassment of not being able to pay for lunch because the bank decided to do another unscheduled update. I reported this every time, even asked for follow up. Customer service repeatedly informs me they will report it, however cant do anything. Enough is enough. Avoid this bank. Have had more issues with them than just this but this is what really gets me. Why would a debt card stop working for several hours for a bank update? Unacceptable.

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  •  
    Reviewed By grtwhthntr Nov 7, 2017

    A dishonest bank, that fails to grasp the simple concept of checks.

    I have had 2 experiences with First Tennessee Bank in the last 2 weeks that makes me realize that I will never bank with them.
    I pay my child support to an account that is in my daughters name. I do not have the account number. I have been depositing this money for many years. Now they will not accept my deposit without the account number. I had to get a manager to approve it.
    Next encounter after receiving a First Tennessee check from a neighbor for some work I had done, I tried to cash it at the bank and they tried to rob me of 3% of it because I did not bank there. They told me if I did not like it to go to my bank. Their customer gave me a check in good faith in lieu of cash and her bank would not honor it without a cut of my labor. What kind of usury is this.
    In case any of this banks simpletons read this review, I will try and teach.
    A check is a promissory note that if presented to the bank named on the check that you will be paid from the account the check is written.
    It allows the writer of the check the ability not to have to be present at the bank to do business. The holder of the check by proxy is the account holder and entitled to the full sum written on the check.
    So no the bank cannot charge a portion of the amount owed to check holder, that is theft.
    Banking with these fools would be lesson in how to get robbed.

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  •  
    Reviewed By glalexander Aug 17, 2017

    Bank officer incompetence

    My family has used FTB in Brentwood for many years. My mother was recently hospitalized and suffered some temporary confusion. During this time, my brother took her to the bank with a power of attorney document he had printed from online. Bank employees notarized this very serious legal document, thereby invalidating one already made by a lawyer. Now that she has recovered enough to realize what happened, the bank refuses to let her revoke the POA even though she has every legal right to do so. I spoke with one employee about this and he admitted he knows nothing about POA although his name appears as part of authorizing the document. This employee as well as the branch manager assured me they would contact me within the day after speaking to the legal department, but neither ever bothered to respond. The negligence and incompetence is astounding and has caused a great deal of stress for a number of people. A bank has no business engaging in such legal matters as this situation clearly attests.

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  •  
    Reviewed By grtwhthntr Nov 7, 2017

    A dishonest bank, that fails to grasp the simple concept of checks.

    I have had 2 experiences with First Tennessee Bank in the last 2 weeks that makes me realize that I will never bank with them.
    I pay my child support to an account that is in my daughters name. I do not have the account number. I have been depositing this money for many years. Now they will not accept my deposit without the account number. I had to get a manager to approve it.
    Next encounter after receiving a First Tennessee check from a neighbor for some work I had done, I tried to cash it at the bank and they tried to rob me of 3% of it because I did not bank there. They told me if I did not like it to go to my bank. Their customer gave me a check in good faith in lieu of cash and her bank would not honor it without a cut of my labor. What kind of usury is this.
    In case any of this banks simpletons read this review, I will try and teach.
    A check is a promissory note that if presented to the bank named on the check that you will be paid from the account the check is written.
    It allows the writer of the check the ability not to have to be present at the bank to do business. The holder of the check by proxy is the account holder and entitled to the full sum written on the check.
    So no the bank cannot charge a portion of the amount owed to check holder, that is theft.
    Banking with these fools would be lesson in how to get robbed.

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  •  
    Reviewed By Dormandy Apr 27, 2017

    Run from this bank

    I used to have a F*** Tennessee checking account. I had given a company permission to take payments out of my account. When they kept taking more than I had approved a f*** Tennessee rep called me about being overdrawn. I told her I was being a victim of fraud and to please not give them anymore money. To my suprise she told me that they couldn't stop the auto payments and only I could do that. I couldn't believe what she was saying and I again told her I was being a victim of fraud and I would not be responsible for any future withdrawals. Well they continued to allow the withdrawals until they racked up over $1000 in overdraft and then closed the account. When they contacted me about the amount owed I explained what happened and that I wasn't going to pay it. Well they siued me and rather than getting a lawyer I paid them. I know this is unbelievable but please beware of this SORRY bank. George David Ormandy

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  •  
    Reviewed By Koslo Feb 26, 2016

    Will not bank with them again

    It takes FAR too long for a transaction to go through. I'll have some pending for over a week and then it'll all come out in one day, causing my account to be overdrawn (which they assured me couldn't happen). I stopped to get gas one day and my card was declined for insufficient funds. I immediately drove to the atm to find that there was PLENTY of money in my checking account. My card was declined 2 more times before I was told my debit card had been deactivated by them. For something that was their fault. It's been 2 weeks and my card has still not been activated. I went last week to have a check cashed, it took 25 minutes in the drive thru, when I drove off I opened my envelope and there was NO cash and NO receipt for the transaction she just made. She also had given me back the wrong card with someone else's account number on it. How hard is it to keep them together when I put my card right on top of my check?? It was 10 minutes before closing by the time I left and I was in a hurry and didn't have time to go back, so thought I would wait til Monday to make sure the money was at least in my account (since it takes them at least 48 hours to get it in an account anyway). Monday morning I checked my account and there was no trace of that money. I called and she said the check was cashed and the drawer balanced out at the end of the day and that it was MY fault for not getting a receipt. I'm starting a new job in 3 days and have already opened up an account with another bank, and will be closing this account when my last direct deposit goes thru mid-March. Worst service I've ever received from a bank.

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  •  
    Reviewed By ElizabethTN Feb 19, 2014

    Great personal, customer service

    I have been banking with First TN for about 6 months. Everyone I've worked with there has been Extremely helpful. The personal bankers have even suggested different programs to move my money to so that I can benefit from better savings rates. Would highly recommend, if you're looking to be treated like a customer and not just another number.

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  •  
    Reviewed By angelaira Oct 29, 2015

    Dishonest Bank - Horrible Customer Service

    My mortgage from my first marriage was sold to this bank years ago. During our divorce I called this bank repeatedly to get information and the file was lost. I gave my social security number, gave my old addresses, my name... they could never find the account and could never provide me with any information. I went through bankruptcy, I rebuilt my credit, and this year I finally got a mortgage and bought a house.

    The final step to get my mortgage was to do a conference call with First Tennessee to verify that the balance due on the mortgage was $0. I called on three way conference. They refused to verify based on me not knowing the most recent address they mailed mortgage information to.
    This time I was not going to give up or let them walk all over me. I spoke to three different levels of management, and finally found someone who found the old file, and verified the $0 balance. I was approved for my mortgage.

    I had a 710 credit score. I worked 8 years to build that score after getting out of the abusive situation with my ex, taking our autistic sn with me, and working hard and paying every single bill on time for 8 years.

    The same day this bank verified my address, they added this mortgage to my credit report. My ex had been court ordered to have control of the house and be responsible for both mortgage payments. I called repeatedly to try and get information to make sure this was happening, and I was denied information every time over a 10 year period. My ex had about 8 120 day late payments in the period from 2013 to 2014, and this bank added those to my credit report. I now have a lovely home, and a tanked credit score.

    I hate this company. I hope Karma visits them for what they have now done to my son and I. I am in the process of disputing this with all of the credit bureaus, but it is only fair to warn people that they are crooked liars.

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  •  
    Reviewed By ab029u Jul 31, 2015

    Home Equity Line

    In Jan. of 2006 I build a new home and obtained an equity line for 34k from First Tn Bank with both loans totaling 95% of selling price. I paid the second mortgage off several years ago but kept the line of credit in case of emergency which cost me a $50 annual fee. I received notice that as of the anniversary date of the 10th year this loan would rollover into a traditional mortgage with set payment amounts etc. I learned since I had a zero balance the HEL would be closed. Anyway today I owe 67 k (first mortgage) on a $200,000 home and I applied for another equity line with First Tn to pay off original mortgage and allow for an additional 33k credit line. Total of $100k on a 200k home. I retired on Jan 1 and have an investment portfolio of approximately half a million dollars and continue to do contract work for my previous clients (of many years) generating about 50k per year and in Feb. of 2016 I start drawing 24k per year social security and for the first time in my life I was declined for a loan due to limited income and their policy of a minimum of 2 years of proven income for independent business owners.

    In summary after 10 years of a perfect business relationship, half million dollar investment portfolio, 50% equity in my home (after new loan amount is added) and oh by the way somewhere around an 800 credit score the loan was declined. So thankful I didn't need the money!!

    There is an obvious ineptness within the underwrites of this once proud bank.

    Thankful I didn't move my investment portfolio to them!

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  •  
    Reviewed By Brian Jul 26, 2012

    Worst Bank Ever

    I secured a loan to pay for a property I bought in Garrett County Maryland. First Horizon became First Tennessee and the service went into the toilet from there. I couldn't pay my mortgage payment on line unless I opened up a checking account with First Tennessee. I don't live anywhere near the great state of Tennessee or any of their branches. And since I had an account with another bank, I had to either write a check and mail it or make a phone payment. The phone payment allowed them to steal another $15.00 from me as a "lack-of-service" fee. Service was non-existent and trying to log in to my account was ridiculous. It would prompt me for my account number and then it would say this is an invalid account number so now I had to make a payment by phone using the same invalid account number. They eventually went to on-line banking and allowed people to pay their mortgage using an outside account. They are way behind the times as far as technology, service and common sense. Go with another bank if you can. First Horizon was just a cover for First Tennessee. I finally got fed up to the point that I refinanced my house and added the property to my mortgage just so I could kick First Tennessee to the curb. Best decision I ever made.

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  •  
    Reviewed By angelaira Oct 29, 2015

    Dishonest Bank - Horrible Customer Service

    My mortgage from my first marriage was sold to this bank years ago. During our divorce I called this bank repeatedly to get information and the file was lost. I gave my social security number, gave my old addresses, my name... they could never find the account and could never provide me with any information. I went through bankruptcy, I rebuilt my credit, and this year I finally got a mortgage and bought a house.

    The final step to get my mortgage was to do a conference call with First Tennessee to verify that the balance due on the mortgage was $0. I called on three way conference. They refused to verify based on me not knowing the most recent address they mailed mortgage information to.
    This time I was not going to give up or let them walk all over me. I spoke to three different levels of management, and finally found someone who found the old file, and verified the $0 balance. I was approved for my mortgage.

    I had a 710 credit score. I worked 8 years to build that score after getting out of the abusive situation with my ex, taking our autistic sn with me, and working hard and paying every single bill on time for 8 years.

    The same day this bank verified my address, they added this mortgage to my credit report. My ex had been court ordered to have control of the house and be responsible for both mortgage payments. I called repeatedly to try and get information to make sure this was happening, and I was denied information every time over a 10 year period. My ex had about 8 120 day late payments in the period from 2013 to 2014, and this bank added those to my credit report. I now have a lovely home, and a tanked credit score.

    I hate this company. I hope Karma visits them for what they have now done to my son and I. I am in the process of disputing this with all of the credit bureaus, but it is only fair to warn people that they are crooked liars.

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By ab029u Jul 31, 2015

    Home Equity Line

    In Jan. of 2006 I build a new home and obtained an equity line for 34k from First Tn Bank with both loans totaling 95% of selling price. I paid the second mortgage off several years ago but kept the line of credit in case of emergency which cost me a $50 annual fee. I received notice that as of the anniversary date of the 10th year this loan would rollover into a traditional mortgage with set payment amounts etc. I learned since I had a zero balance the HEL would be closed. Anyway today I owe 67 k (first mortgage) on a $200,000 home and I applied for another equity line with First Tn to pay off original mortgage and allow for an additional 33k credit line. Total of $100k on a 200k home. I retired on Jan 1 and have an investment portfolio of approximately half a million dollars and continue to do contract work for my previous clients (of many years) generating about 50k per year and in Feb. of 2016 I start drawing 24k per year social security and for the first time in my life I was declined for a loan due to limited income and their policy of a minimum of 2 years of proven income for independent business owners.

    In summary after 10 years of a perfect business relationship, half million dollar investment portfolio, 50% equity in my home (after new loan amount is added) and oh by the way somewhere around an 800 credit score the loan was declined. So thankful I didn't need the money!!

    There is an obvious ineptness within the underwrites of this once proud bank.

    Thankful I didn't move my investment portfolio to them!

    Continue reading...
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  •  
    Reviewed By Curbe27@gmail.com Oct 28, 2014

    Disgusting Buisness Practices And Service

    After getting over $250 in overdraft charges in one day because of multiple $2 and $3 charges that added up to just under $18, tha bank managers answer was to repeat, "our policy is to only refund $70 per year for overdraft charges. " and "i will be happy to close your account if yoy like". This was a very insulting way to be treated. I have a wife at home that is 8 months pregnant with our first child.

    I make $400 a week and ftb had no problem and saw no unfairness in a policy that take a weeks pay out of my account for $18 in charges. Disgusting! As i met with the manager she didn't have much of anything to say other then to repeat the policy and offer to close the account. It was like talking to a wall. I work at an entry level job and can credit a customs up to $100. How is it that a vp of a local branch whom has been working for the bank probably nearing 20 years can only be trusted to have control over $70 to retain customers and correct obvious unfairness.

    Horrible horrible bank that preys on ut students that they know will come and go with on a few years.

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  •  
    Reviewed By paladine Jun 1, 2014

    150 Years of Service: A False Pride: Better Close your Accounts

    I had been first Tennessee customer for the past 7 years. I have 2 checking accounts and I never had more than $1000 in any one of those accounts. I use it specifically for my online purchases. All of a sudden since March it started charging finance charge of $9. I called the customer service and they told me that someone in first Tennessee upgraded my account in 2011 to a premium that requires a minimum of $5000; else it will charge a finance fee. I was never informed this account upgrade. The customer service representative was not giving me any other information either like why it was changed, who changed it and why was I not informed. In the end of the customer representative they told me that they fixed it and it should not happen again. But in April and May, I was charged again the finance charge. I again called the customer service representative and they told me that I will have to go to the branch that opened my account.

    I went to the branch and spoke to the manager; Her name is [Redacted] (4990 Poplar Avenue, 38117). She outright told me that this is how First Tennessee works, their systems will automatically upgrade the accounts and there is nothing that the customers can do about it. She also told me that all their checking accounts require to have a minimum of $5000, else the finance charge. She was rude and unwilling to work with me. When asked about why my other checking accounts in First Tennessee does not have the finance charge, she told that it is a system glitch and laughed saying "If you want the finance charge on that account, I will make it happen now;Do you want it?". At this point I lost my patience, I told her I'm going to close my account with First Tennessee and closed the account.

    After opening an account with other bank, I'm going to close all my accounts with First Tennessee. I wonder how First Tennessee stays in business for 150 years.

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  •  
    Reviewed By Brian Jul 26, 2012

    Worst Bank Ever

    I secured a loan to pay for a property I bought in Garrett County Maryland. First Horizon became First Tennessee and the service went into the toilet from there. I couldn't pay my mortgage payment on line unless I opened up a checking account with First Tennessee. I don't live anywhere near the great state of Tennessee or any of their branches. And since I had an account with another bank, I had to either write a check and mail it or make a phone payment. The phone payment allowed them to steal another $15.00 from me as a "lack-of-service" fee. Service was non-existent and trying to log in to my account was ridiculous. It would prompt me for my account number and then it would say this is an invalid account number so now I had to make a payment by phone using the same invalid account number. They eventually went to on-line banking and allowed people to pay their mortgage using an outside account. They are way behind the times as far as technology, service and common sense. Go with another bank if you can. First Horizon was just a cover for First Tennessee. I finally got fed up to the point that I refinanced my house and added the property to my mortgage just so I could kick First Tennessee to the curb. Best decision I ever made.

    Continue reading...
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  •  
    Reviewed By kngreer Nov 13, 2014

    No Customer Service

    First: I have been banking with FT for over ten years but due to fraud had to open another acct last august. Now they only acknowledge me being a customer for about a year instead of 10. I recently had an overdraft issue and waited so long they were on the verge of closing the acct. I spoke with a CSA and she helped reverse the charges and I agreed to pay the balance. The same day the branch manager went into my acct and closed it (blaming it on automated computer practices) He then told me that at midnight the acct would be back open, which it was not. I called and tried to speak to the same branch manager around 11pm the next day but he was not in the office.

    When I asked the teller to talk to his supervisor or ANYONE that could help me. She lied and told me that he was the branch manager for all Cool Springs and he was the only one who could help me. I called CS back and had no problems getting his supervisor information and left a message for a call back. I decided to call the branch manager back just by chance of reaching him. AND HE ANSWERED. He informed me that my deposit that HE told me to make was not sufficient to open the acct and I would have to put more money in it, which I did and the acct is still not open. When I asked him why did he tell me yesterday a specific amt to open the acct and now today a different amt. His respond was that the acct should not be re-opened anyways but he was doing me a FAVOR.

    Usually a customer would have to open a new acct. The only reason he was re-opening my acct was because I had set up direct deposit for that acct again. It seemed his only worry was more money. They even had the audacity to make me pay for another debit card. I have several great experiences with FT but this one seems to trump all the others.

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