Frost Bank

National Bank,

Frost Bank logo
A+ MyBankTracker
MyBankTracker rating based on the following criteria that includes customer reviews, financial health, bank fees and other key factors compared to the other banks.
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About the Bank

For six generations, Frost has been committed to helping businesses and families throughout Texas prosper. What started as a small downtown San Antonio bank is now Cullen/Frost Bankers, Inc. (NYSE: CFR), a multi-billion dollar financial holding company.

Frost Bank Fees

  • National Average
  • Monthly Inactivity N/A $6
  • Non-Sufficient Fund (Overdraft) $33 $30
  • Stop Payment item $20 $27
  • Return Deposit $4 $13
  • Domestic Wire Transfer (Outbound) $20 $22
  • Domestic Wire Transfer (Inbound) $12 $10
  • Non-Bank ATM $1.5 $1.0

Locations & Hours

map of local branches and ATMs

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Latest Customer Reviews

    Reviewed By nartness Jul 18, 2017

    Usually great service, sometimes that one bad seed ruins it all

    I usually to always have a good relationship with Frost Bank - their in-person customer service is top-notch and helpful. Today's experience was no different EXCEPT FOR the actual person who was helping me with the deposit. Her attitude from the get-go was off-putting, awkward, and unprofessional. It was all in the tone and body language. In closing she didn't inform me that she put my 2 cards plus receipt on the ledge next to me (I was distracted with explaining some stuff to my 5-year old). I saw the stuff and asked if we were done. A short "Yes". My reply was an elongated "Okay". Today's service is a 1.

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    Reviewed By Truthteller May 16, 2017

    Consistent Bad Experience

    Check card ordering delayed for what? Checks ordered in person, sent to previous address and in limbo after 6 mo. Who takes blank temporary checks and where were the fraud concern then? Bank unreasonable and controlling of my money. Bank forcing customers through an unreasonable two step verification. So you know account ending in xxxx and what it was for 8 years ago? Promised acct. would remain my decision to freeze acct.when fraud suspected as promised by 2 phone reps and 2 managers and that was a lie leaving my daughter and I stranded in another state until I called in to retell the same story. Yes I got mad and angry because my kid started crying because I couldn't get access to my funds. "Poor manger" having to spend time with me on the phone, one call after a year of banking. No follow through by branch manager bc she denied what she stated. Then after agreement, when I called next day, when it was "imperative" for me to cancel the card, acct. left open. Apparently it must not have been much of an emergency, and when I got upset out of sheer frustration and stress, get told that I have 30 days to close my account and as a courtesy give 30 days rather than an immediate closing knowing I have outstanding checks. So I get screwed out of my check order money. Why wasn't she as concerned the following day after what the stress and lies caused by them?? (driving two wasted hours to purchase a lift ticket to ski bc the bank freezing my card for 'fraud". Irregardless if fraud was detected no one but me wasted time , gas, and money bc of their forced decisions. Since when do I have to beg for a say so with my own money??Trying to work with bank, promised help, and then being denied help. False promises. No recourse for their misleading and lying info. Then told me that I get to leave the bank and they close out my account regardless of my choice. Nice to know they can kick you out for NO REASON other then they despise you. The bank claims to be progressive, but actually backwards. Intentionally locking my account. Promised atm fees returned when I pulled funds in the State of Colorado only due to heavy travel there and then told again, it will be done as a mere courtesy. You are right, I picked the wrong bank, but leaving is my decision. I am always the bad person because I refuse to accept poor customer service and advocate for myself.

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    Reviewed By Moder Jun 26, 2016

    The Best bank!

    my typical morning was i revived my mail, i was charged overdraft on one of my accounts i called to make sure i was the one who made the purchases, it turns out it was me i just forgot about it, wait for it ...... i was ready to pay the charges, the lady on the phone her name was Erica told me she will take care of it, and she apologized to give me any information so i can give her credit.

    i've been in with wellsfargo, USAA nothing is compared to FROST bank

    thank you

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