B+ MyBankTracker Rating

Frost

About Frost

For six generations, Frost has been committed to helping businesses and families throughout Texas prosper. What started as a small downtown San Antonio bank is now Cullen/Frost Bankers, Inc. (NYSE: CFR), a multi-billion dollar financial holding company.

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Frost Bank Customer Reviews

  •  
    H
    Reviewed By houstonguy77020 Dec 9, 2015

    Going Downhill

    I've been a customer for years. If you only need checking, this is the bank for you. With a credit score 730, I was unable to obtain a line of credit (checking supplement) or a auto loan.

    In my four years, I've never experienced an overdraft or any negative marks prior.

    The lending is incredibly strict. Why should I use one bank for loans and another for checking? Frost is making it incredible hard to do business with.

    Their response: Our online banking now lets you link your outside Frost account. Too little, too late.

    Thank you for your feedback Is this review helpful?
  •  
    N
    Reviewed By nartness Jul 18, 2017

    Usually great service, sometimes that one bad seed ruins it all

    I usually to always have a good relationship with Frost Bank - their in-person customer service is top-notch and helpful. Today's experience was no different EXCEPT FOR the actual person who was helping me with the deposit. Her attitude from the get-go was off-putting, awkward, and unprofessional. It was all in the tone and body language. In closing she didn't inform me that she put my 2 cards plus receipt on the ledge next to me (I was distracted with explaining some stuff to my 5-year old). I saw the stuff and asked if we were done. A short "Yes". My reply was an elongated "Okay". Today's service is a 1.

    Thank you for your feedback Is this review helpful?
  •  
    M
    Reviewed By Moder Jun 26, 2016

    The Best bank!

    my typical morning was i revived my mail, i was charged overdraft on one of my accounts i called to make sure i was the one who made the purchases, it turns out it was me i just forgot about it, wait for it ...... i was ready to pay the charges, the lady on the phone her name was Erica told me she will take care of it, and she apologized to give me any information so i can give her credit.

    i've been in with wellsfargo, USAA nothing is compared to FROST bank

    thank you

    Thank you for your feedback Is this review helpful?

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A