Great Western Bank is a high-performing community bank - Operates in six states: Arizona, Iowa, Kansas, Missouri, Nebraska, and South Dakota 103 Locations. Great Western Bank has Over 900 Employees.
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Latest Customer Reviews
Reviewed By bbeal768 Oct 10, 2017
Ever since they switched to that ebanking app, it has been nothing but trouble logging in and transferring.
Also, they can never figure out how to transfer from one account to another so all these mysterious debits and credits show up.
CHOOSE A DIFFERENT BANK!Thank you for your feedback Is this review helpful?
Reviewed By tsutton Dec 19, 2016
Horrible customer service, made customers go without debit cards
This bank made all of it's customers cards invalid one weekend (12/16/16). They sent cards with chips in them, but if you don't usually do anything with paper statements, it was really easy to miss. The week before Christmas I didn't have a debit card and neither did several of my friends.
I asked the teller if my card with the chip could be rushed. The other teller said they could call the help desk and extend my card until 1/10/17. My teller didn't want to wait on hold with the help desk (she held for about 10 seconds) so she said there was nothing she could do.
There was no personal banker available so I spoke to the branch manager. She was completely condescending and said "Do us a favor and yourself a favor and open your mail." After I insisted, she called the help desk, got right through, and extended my debit card (so I could pay my bills and do Christmas shopping).
Her attitude was pathetic.
If you have a choice, go somewhere else.
This was at the 11 N. 1st Avenue branch, Marshalltown, IA.Thank you for your feedback Is this review helpful?
Reviewed By ralphstevens Sep 27, 2016
Greatweternbank in mccook ne sucks
We had banked with them over 15 years and before that with tier one my grand pa was seeing
his brothers and families and the bank red tagged his account and called him and harassed him about him eating out and about using his debit card called him a ass hole that’s not right they called the cops and said that he was not taking care of him self . he was mad and called us we went to the bank branch that was casing the trouble it was a kid late 20 ??? he said he it red tagging all of are accounts i told him we are puling are account he told us good luck he will not let us i had to get grand pa out of there be for he got his but beet with a belt we moved are account will not bank there no more and going to sue them for what they put grand pa throwThank you for your feedback Is this review helpful?
Reviewed By randy300 Aug 21, 2016
This bank declines my card every time I buy something online, and shuts it off without any notice. When you order something online that is originating from your city on a credible site why would it be declined? You can see the ip address which is originating from your town, at least ask the customer before you shut the card down. I asked if they could stop doing that and they simply said we call you if it is a weird transaction... and not once have I been notified.Thank you for your feedback Is this review helpful?
Reviewed By jstanton22 Dec 4, 2015
DO NOT USE THIS BANK!!!
This bank has the worst customer service on the planet. First, they have deposited money of ours in other peoples' accounts as well like some other posters of this same issue.
The worst, though, is when we discovered that someone had hacked an account of some kind with both my wife and my debit cards and drained our account. We only noticed this because we checked our account before going to shop for our Thanksgiving day groceries. Needless to say, we didn't get to go shopping; this was on a Sunday.
On Monday we called and was told I would have to fill out a dispute form and wait five days for provisional money to be put back in. In the meantime, I would have to go to my local bank to SEE if they would forego the overdraft charges that would occur as we had NO money. They were SO gracious to do this for us and I had to call everyday to have them reverse the charges even though the manager there had supposedly put in the request to not charge us during this time.
When we finally got our money back in on Saturday, it was short $200 but one of the charges was done on my wife's card and we would have to start the process all over again, another 5 days even though the initial investigation put money back in our account from the other charges on my card. So we have to wait a full 10 days to get the full amount of money back in our account because the idiot who helped us initially did not see two cards were used.
We had to go to this bank because our last credit union had no local offices near us and had we been with them, they would have not let any of the charges even go through because they were done in California to buy massive amounts of gift cards and we have never been to California as long as we have had our bank account. DO NOT BANK HERE UNLESS YOU WANT CONSTANT HEADACHES, CRAPPY SERVICE, AND LOVE BEING A NUMBER.Thank you for your feedback Is this review helpful?
Reviewed By AliceGould Oct 22, 2015
Poor customer service.
Great Western bank used to be local and interested in helping customers but not any more. Now they are as bad as Wells Fargo about not letting customer know when there are problems with their account so they can rack up outrageous over-draft fees. After submitting a written request as I told to do, they did not change my address or let me know that they now require a written request to be notarized. As a result, it took 16 days to receive an insufficient funds notice. 16 days after my account became overdrawn, I received a pile of notices along with my bank statement. I called the local bank and was simply told it wasn't their problem--it was my problem and I better pay up!Thank you for your feedback Is this review helpful?
Reviewed By sluchsinger Aug 24, 2015
A Long Time Customer, Opting Out of Great Western
I've been with Great Western for over 10 years, I currently have four accounts. I have overlooked the occasional issue over the years: a hold on my retirement check for inexplicable reasons, incorrect change, a teller saying "what deposit?" I have stuck it out with them because they are my neighborhood bank, they know me, and have friendly, if not always competent, service. When I was invited to join a class action lawsuit for manipulated overdraft charges, I opted out. I did not feel it was ethical to try to collect money from them when they had not wronged me. Yesterday, I was a victim of such charges, and they don't care. Tomorrow, I opt out of Great Western.Thank you for your feedback Is this review helpful?
Reviewed By sammir Jul 30, 2015
Worst Bank On Earth
I have been with this bank for two years ,and all they have done is take my money with no good reason,if you make a mistake and go overdraft they will reverse all your previous transactions and make you pay a huge sum of money plus a 10 dollar fee for each day you stay overdraft. Ii also remember there is a day someone stole 1200 from my account. This bank is trouble.Thank you for your feedback Is this review helpful?
Reviewed By TCBnothappy Mar 15, 2015
Bad News Bank
The "Front Office" of this bank has caused me more problems than any other bank I've ever delt with. Who are these front office idiots, why can't I talk to them? Great western lies about protecting the customer but come on Great Western, you will protect yourselves only, not me or my business. If you order a product from a website that they don't like, they will shut down your card without notice and leave your butt out in the wind. What??? you shut down my card countless times without notice? I have had it!!!! Small time banks like this will cover their own ass's at all cost and hang you out to dry. The people at the lakewood branch are awesome but the front office will screw you in a heartbeat. WAKE UP great western, my accounts will be moved by the end of the week.Thank you for your feedback Is this review helpful?
Reviewed By JaqStone Sep 19, 2014
Best Bank Services and Customer Service
Over the last 35 years I have banked with every major bank and a few small ones. The best by far is Great Western Bank in Coolidge, Arizona. Customer service is top notch and the products they offer are the best in the industry.Thank you for your feedback Is this review helpful?