HSA Bank

Online Bank, hsabank.com

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C+ MyBankTracker
MyBankTracker rating based on the following criteria that includes customer reviews, financial health, bank fees and other key factors compared to the other banks.
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About the Bank

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HSA Bank Fees

  • National Average
  • Monthly Inactivity N/A $6
  • Non-Sufficient Fund (Overdraft) $30 $30
  • Stop Payment item $25 $27
  • Return Deposit $25 $13
  • Domestic Wire Transfer (Outbound) $25 $22
  • Domestic Wire Transfer (Inbound) $25 $10
  • Non-Bank ATM $2.0 $1.0

Latest Customer Reviews

    Reviewed By dgelin Jan 4, 2018

    horrible experience

    Went to close out the account and got the amount in the account from the automated service. Immediately deposited a check for that amount. In the interim they withdrew a monthly fee causing check to bounce. Called up and they said that the original check should go through and they would reverse the original fee. They didn't and it didn't. They then charged a $30 fee because of that. Called back and they said they would reverse that fee. Also, it would take a week to happen.

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    Reviewed By paulaf Oct 23, 2017

    Terrible customer service and excessive fees

    This bank is horrible. The fees are ridiculous and the customer service is non existent. We will not do business with them again.

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    Reviewed By happy5banker Jul 11, 2017

    I'd trust Al Capone with my money before these guys

    Last year I changed employers and my new employer uses HSA bank.
    After a few months of making contributions I received a letter that they needed a physical address and my employer only provided my mailing address (PO box). I promptly faxed the form back.
    Another month or two went by, probably about 4 months total, I realized I still did not have a
    bank card or statement or anything from them. When I called them they had never heard of me and I didn't have an account there. I told them I received the form and faxed it to the number on the form. They said that was not their number and gave me another number to fax it to, which I did promptly. But again they claimed they did not get it. This form has my SSN on it and the fax went through so who knows who has it now ?? And where is my money, $1200 was sent to them by my employer and I don't have an account, where is it now?

    So I contacted my HR department and they contacted HSA bank. After about 4-6 weeks I finally had an account and a bank card. I started working in July so it was close to the end of the year. I did not want to deal with these people anymore so during open enrollment I canceled the HSA contributions.

    I should have checked my pay stub after the newyear because they still kept deducting money from my paystub even though my account was canceled. Fortunately our HR department caught it in an audit. By that time $2200 was sent to HSA bank and AGAIN it is just gone, not deposited in any account.

    Banks handle and store money on behalf of their customers, when they receive money on my behalf it should be deposited into my account, or returned undeliverable as the case may be. But what kind of terrible accounting practices allow them to receive money and make it disappear??

    I have been waiting for more than a month now and the money is still not back.

    Oh yes and my income tax statement came .. wait for it .. May 15th ! A little late when the filing deadline is April 17th !!

    And like others say, their website is terrible. You can't just make an account, you have to call customer service to make an account for you and give you the password over the phone, then when you log in you still can't do very much. Reminds me of how web pages were in the late 90's.

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