B MyBankTracker Rating

HSA Bank

About HSA Bank

HSA Bank is a Milwaukee-based company and one of the nation’s leading Health Savings Account (HSA) administrators. We serve more than 300,000 accountholders with nearly a billion dollars in HSA assets. We focus solely on the administration, service and support of our HSA product. Our philosophy is to do what we do best and partner with others who do the same to provide a best-of-breed solution.

HSA Bank logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful HSA Bank Bank Customer Reviews

  • M
    Reviewed By martyz Jan 15, 2015

    Customer Service Extremely Inadequate

    Impossible to get them on the phone. Tried twice and hung up after 15 minute wait both times. Every time you call you get a message saying we are experiencing longer than normal wait times. This is BS!! They do not have enough staff. Sorry I opened an account with them.

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  • V
    Reviewed By veggivet Jan 17, 2015

    Recent website redesign a total fail

    I have been with HSA Bank for several years, and up until recently, have been satisfied with their platform. They allow transfers to TD Ameritrade, where I can purchase many Vanguard ETFs commission-free, and it was pretty straightforward to set up these transfers. When I logged in to transfer my 2015 contribution, I found the revamped website much more difficult to navigate than the previous version. I did finally figure out how to set up the transfer, but it took much longer than it should have.

    Regarding their fees, as long as you keep a minimum of $5000 with them, you will not incur a monthly 'maintenance' fee. If you want to invest that amount, be prepared to cough up $27 over the course of the year for that privilege. Not unreasonable, in my opinion.

    I had a question about a possible over-contribution for 2014, and I sent an email in early December. I received a response almost a month later, with an apology for the delay. I suspect that they are dealing with a larger than usual number of inquiries about the website redesign, and are totally in the weeds.

    Since I only have to deal with them twice a year (once to make my contribution, and then once more to move those funds to TD Ameritrade) I will stay with them for the time being. If you anticipate interacting with their customer service department on a more frequent basis for problems with your debit card or payment issues, be forewarned you may be in for some frustrating experiences.

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  • J
    Reviewed By jrogers1979 Oct 6, 2016

    Slow and inefficient service. Stay away!

    Every time I needed service from HSA Bank, the hold times were unacceptably long and they never followed through on their promises. The most interaction I had with them was when I closed my account. It took an astonishingly long 8 weeks for them to mail a $3,000 check to my new HSA provider (Fidelity, which provides great service!). I called 5 or 6 times to check on the status of my check and each time they said "it should be in the mail by the end of the week."

    Finally, after 8 weeks of waiting, the check went out the door, but not before deducting a $25 fee for closing the account. When I asked them about the $25 fee, they said "the fine print says we have 6-8 weeks to close an account so we're not going to refund your $25." Fair enough. The fine print rules. But this customer doesn't understand why it should take 8 weeks to issue a check in the year 2016. My goodness.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A