Huntington Bank is a large regional bank that is easily recognized in the Midwest thanks to its widespread branches and ATMs. The bank provides a comprehensive list of financial products and services to persona, small business, and commercial clients.
It is one of few regional banks that offers a free checking account. Huntington also has a lenient overdraft policy -- allowing customers more time to avoid an overdraft fee. It also has a credit card that allows you to customize it to your financial needs.
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Latest Customer Reviews
Reviewed By nisa Jan 7, 2018
wow huntington WAKE UP
I've been with Huntington for over 15 years!! And I've never run into any of the issues posted here. Anytime I've gotten over draft fees that weren't warranted and some that were customer service in bank and phone bank usually reversed any charges provided you don't get more than one or two in a certain period..Even my children now have accounts with Huntington.. However I will say of late your customer service reps (personal bankers) in bank at least aren't as well trained..as the tellers of the past while these people are trained to do other baking besides just teller work.. They aren't being trained well or they aren't retaining the information.. Often times after banking with you so long I tell them how to do what I need done.. (But hey after 15 or so years you do pickup a few things if you not careful) anyway my complaint is about the telephone system for making payments to credit card it's antiquated there needs to be a separate number for the credit cards.. It's a huge headache to make an over the phone payment from a non huntingting account, and seems impossible to make one online..a friend needed to purchase something and I allowed her to place on my credit card, but trying to make the payment from her non huntington account was a hassle.. Are you marketing your cards to only huntington banking customers.. (Big mistake if so) anyhow need to update the way you handle your credit cards all together..you don't seem to review these accounts like other credit card companies you don't offer increased credit based on good history instead I'm told I need to fill out a new credit card application?? What's this are you serious! This is not the way you do credit cards.. And being only able to update the rewards program to different accounts every quarter..is totally antiquated you really need to look into how other banking systems run their cards being fairly new to the credit card arena it's understandable that you're still learning how to play this game ..it's a good concept but lacks technology.. In today's world you've really got to tech up or you loose out eventually..I love my huntington banks in bank, in store, and customer care centers but you have to update and update quickly to stay ahead here..most of the complaints listed could be resolved by updating your technology.. Waiting upto 10 days for a replacement card.. That's unheard of in today's banking world for credit card holders.. Come on Huntington Give me more reasons to rave about you.. Be the bank that lured me all those years ago... update the technology..and take time to train these people..hire good people..and you can only do that by paying better you only get what you pay for these days.. You pay crappy you're going to get crappy help thats just the way it is these days..and you also need to take away the list of goals your bankers need to hit..give them incentives for selling those items but don't make them goals if they concentrating on trying to sell all the other non banking crap they aren't focusing on the needs of the customer.. More and more customers are banking online they aren't standing in your bank lines so really how do you think these bankers can hit the goals your setting for them..with fewer in face customers..times have changed you must change to or your going to get left behind..trying to stuff new products like insurance and whatever else you're trying to sell down your customers throats only makes them go elsewhere. Mostly when you see a face to face customer they likely have an issue and aren't in a mood to be getting sold anything anyway..get out of your fancy offices come down to the banks and see what your bankers, tellers, and customer services agents are doing.. And you will see how things can be done better..stop looking at the charts see your people! After all these years I know that your employees are some of the hardest workers eager to provide the best in customer satisfaction let them do it without all the constraints! And you will extend beyond Ohio, MI, and IN..Thank you for your feedback Is this review helpful?
Reviewed By bisy Jan 5, 2018
WORST BANK KNOWN TO MAN!!!
RUN AS FAST YOU CAN..QUICK!!!
DO NOT PUT YOUR MONEY INTO THIS ILL OPERATED BANK! THEYRE THE MOST INCOMPETENT AND RUDE SET OF PEOPLE IVE EVER SEEN OPERATE A BUSINESS THAT REQUIRES SOME CUSTOMER SERVICE SKILLS! I WORK FOR THE OHIO STATE UNIVERSITY(HUGE CONTRACT) AND I WILL BE ADVISING OUR BUSINESS UNIT TO RETHINK THIS PARTNERSHIP! I REQUESTED AN OSU DEBIT CARD YESTERDAY EVENING AND WAS TOLD MY CURRENT CARD WOULD BE OK TO USE. WELL WHEN I GO ONLINE TO MAKE A TRANSFER USING GOOGLE WALLET IT GETS FLAGGED AS FRAUD BECAUSE THE EXPIRATION AND CVV CHANGED! BASICALLY I CAN MAKE CARD (SWIPE) PURCHASES BUT HAVE TO WAIT TO GET MY CARD FOR ONLINE PURCHASES. HOW LONG WILL IT TAKE? OH JUST 5-10 BUSINESS DAYS! HUH? OH AND MY MONEY IS IN LIMBO AND I DONT KNOW HOW TO GET IT BACK!!! LMAO. THIS WAS NOT EXPLAINED TO ME!!! ONE BRANCH FORGOT TO GIVE ME MY LICENSE BACK AND LEFT IT IN THEIR COPYING MACHINE SO I HAD TO DRIVE 45 MINUTES TO GET IT! THEYVE OPENED TWO CHECKING ACCOUNTS WITHOUT MY AUTHORIZATION AND CHARGED ME A FEE TO CLOSE THE OTHER. THE BRANCH MANAGER WAS SUPPOSE TO REVERSE IT. HE WOULDNT EVEN THOUGH THE NOTES SAY TO, SHOW THE HISTORY AND HE WAS LITERALLY ON THE PHONE WITH CUSTOMER SERVICE AND DISREGARDED THEIR APPROVAL! THEY HAD TO CLEAR THE FEE THEMSELVES! ANY ADVERTISEMENT YOU SEE ONLINE/TV IS A LIE! AND I WOULD SAY 5/5 BRANCHES IVE EVER BEEN TO AND 100% OF THE PHONE CS SUPPORT ARE NOT PROPERLY TRAINED OR REPRIMANDED FOR PROVIDING THE TYPE OF ILL QUALITY SERVICE THEY THINK IS NORMAL! THIS PLACE NEEDS TO BE RESTRUCTURED, REORGANIZED, AQUIRED BY A COMPETITOR LIKE CHASE OR JUST SIMPLY SHUT DOWN!! AS I INITALLY STATED, RUN, RUN, RUN AS FAST AS YOU CAN! IF I COULD RATE THIS -100 THAT WOULDNT EVEN GIVE THE PUBLIC A FAIR UNDERSTANDING OF HOW TERRIBLE THIS BANK IS!!Thank you for your feedback Is this review helpful?
Reviewed By john123 Nov 10, 2017
Worst experience of my life.
Whatever you do, don't ever go to Huntington Bank for a mortgage. Most incompetent people I have ever met in my life. 6+ months and still no closing date. Worst experience of my life.Thank you for your feedback Is this review helpful?
Reviewed By tomb Nov 7, 2017
Worse bank I have ever dealt with
My Huntington branch is in a Giant Eagle grocery store. I shop on Thursdays and do my banking there too. I usually use the ATM because they rarely have more than one teller. At least on Thursdays that is the case. I might add that they also service their ATM on Thursdays. So it is hit or miss. On 11/02/2017 I went to this ATM, went through all the motions, all the way up to dispensing my cash. Only, no cash! Got the tellers attention but had to get in line to talk to him about it. He went into a back room came back and told me that the money had been taken from my account and that I would have to file a dispute. This could take up to 5 business days to put the money back into my account. It was taken out of my account in a matter of seconds. Go figure. Just called customer service to check on the status of the dispute and the young lady told me it would take at least 10 business day to get settled. I told her I needed the money sooner than that and she said, sorry but that is our policy and that is how long it is going to take. Told her she didn't need to be rude about it. I ask to speak with a manager and she told me the manager would tell me the same thing. I ask again to speak with a manager. She put me on hold for about 30 seconds and I was disconnected. What now? I will close out one of my accounts tomorrow and use the money to open an account with another bank. Goodbye Huntington, it is your customers that keep you afloat. Hope you figure that out before you go underThank you for your feedback Is this review helpful?
Reviewed By bpmiller Nov 1, 2017
The corporate banking assistance and policies at this bank are a disaster. Their "corporate banker" HELPED me setup multiple accounts only to learn later that he steered me to high fee accounts, and sweep products that did not make ANY sense. When I complained about the fees, his boss explained that they would not do so and only agreed to reverse the fees that occurred the month AFTER I cancelled the service. I asked several questions before signing up about how the fees worked and he assured me that they could bundle my various accounts as one... guess what... they were all treated separately and $35 / month fees showed up on 6 accounts. Accounts will little activity. You cannot TRUST anything their bankers say to you... be careful to read all the fine print, they will not tell you about it, but Lord help you if they charge a fee getting it reversed.
Good luck.Thank you for your feedback Is this review helpful?
Reviewed By leeg Oct 21, 2017
The manager is rude and unhelpful
My family has many accounts with Huntington and over the years we have been very happy with the bank, its services, and the branch staff. But the current manager is horrible. He does not pitch in and open a window when there is line, he stands around talking but doesn't help the customers, and often wears cargo shorts and sandals to work (not a horrible thing, but shows his lack of thoughtfulness and attention).Thank you for your feedback Is this review helpful?
Reviewed By Coolfox Oct 19, 2017
Beware of their False Promo advertising!
I open up a saving account and was told that the money had to be in the account for 60 days,which it was,and record prove it.They refuse to give me my promo amount,and claim I did not have the money in the account,and they talk like a robot,and the bank taught them well.They are not for consumers,and believe me, I have done banking with many banks,and this is the worst bank experience I have in 40 years.Strongly advise tonot do banking with themThank you for your feedback Is this review helpful?
Reviewed By YoKee Sep 20, 2017
24-Hour Grace is a Joke!!!
I've had three items returned nsf in the last few months because my account was a little short each time, even though I have weekly deposits. Not to mention thousands of dollars in deposits every month. Each time there was a deposit in my account the next day!! So much for "24 hr Grace", which I was told "is at the Banks discretion." THAT should be a disclaimer in their commercials AND Why is the consumer charged nsf charges for items that do no clear the Bank?? This should be unlawful.Thank you for your feedback Is this review helpful?
Reviewed By JimmyG Sep 18, 2017
Interrogations and Holds on Bank Accounts.
A while back I Opened a Savings account, thinking this would be a safe place to keep my money. So I deposited $18,000.00 into a new savings account. Everyone was happy. The next day I found some extra money at home so I deposited another $10,000.00. (( This is all CASH by the way.)) So I get a alert on my account that I did not provide where I obtained this money from. ( As if it is any of there business) SO they tell me they are putting a hold on my account till I can prove that the money is mine. Told by the manager that they would put the money in a fund and I would have to prove that the CASH was Mine.??? If I could not prove this the Huntington Bank after so many days would claim these funds as their own. So I immediately contacted the teller and was told I had to Inform them on Monday to pick up my money on Wednesday to close my account. ( I did just that). Now every month I take out (two, four, six) thousand dollars from my checking account and put it elsewhere. Not trusting the Huntington Bank any more. So I try to keep a low amount in the checking account. Never knowing when they will try to attach my funds again. I am sixty-eight years old if I want to horde my cash I can horde my cash. None of the banks business. Now every time I remove $2000.00 at a transaction at the bank I get interrogated as to what my plans are for this money. Sad thing most banks are doing the same thing. (Looking for suggestions as to a safe place to keep money !) The answer is NOT Huntington Bank!Thank you for your feedback Is this review helpful?
Reviewed By benmin23 Sep 11, 2017
Huntington bank is risking my livelihood & could care less
Huntington has a 9 Day hold on a check because they "could not verify funds" okay, that's understandable.I put this $1500 check in on the 6th (last wednesday) received a brief email letting me know there was a hold on my check for 2-5 days and someone would let me know why. I never received any word (email, call ect.) so on Saturday the 9th I called the branch they said they don't know they transferred me to customer service where i was be-littled for my account balance being negative (it was only negative due to health insurance that pulls automatically which is why this check was being deposited in the first place) So, I did as I was told by the rude customer service rep by taking the physical check, my ID, and screenshots of my moms bank account info to the bank. I did this and a day later they released $500 of the $1500 check today (the 11th) . This check was wrote out for $1500 from my mom to assist me in paying my bills during a tough time. I have just started at a new job (3 weeks ago) at the same time my husband had an accident with a chainsaw landing him in the hospital. I have a 2 year old daughter. Rent, 2 car payments, health insurance, car insurance, hospital bills, cell phone, Credit card bills, gas, water, electric, and trash JUST LIKE EVERYONE ELSE. So $500 doesn't even pay my rent. My husband is still not cleared to return to work. Huntington is aware that this check is cutting of my financial well-being and I'm told there is "nothing they can do at this time" I have gave them my moms contact info, my moms banks contact info. They cannot cancel the check, they will not cash it, they will not deposit it. 1/3rd of my money and i'm told I should be happy with that. I'm sure none of the CEOs would be pleased to receive 1/3rd of their salary. I will be looking into Chase. A company who could literally care less if you starve, can't pay your bills, or have no gas because they are holding your money for no reason. They are still stating the reason they are holding the funds is because they can't verify the money but still have NEVER called the bank the check is being pulled from. Oh and better yet, the money was pulled automatically from my parents account, the funds are there. I brought proof as I was told. Complete lack of customer service coming from the holds department and customer service dept. I have been nice, I have been mean nothing has mattered. I have bills to pay and mouths to feed too bad after adjusting my balance I'm left with $200 to decide to pay (A) bill or get groceries.Thank you for your feedback Is this review helpful?