Latest Incredible Bank Reviews
AOReviewed By Adam O. Jun 17, 2013
Was OK, until
I didn't login for about 12 months. Had $5K there. They then levied a $15 paper statement fee on me because they automatically converted me back to paper statements as I hadn't logged in. But I've been downloading transactions to Quicken for some time.
Called them up, and they refused to waive the fee.
Frankly not at all what I want in a financial institution. There are many online banks and I recommend folks put their money at a bank that doesn't have customer unfriendly policies such as this.Thank you for your feedback Is this review helpful?
EJReviewed By Eleanor J. Nov 9, 2012
I am very pleased with my account and the ease of contacting the bank.Thank you for your feedback Is this review helpful?
KGReviewed By Karl G. Jun 22, 2012
Unusable Online Banking Interface, Unexpected Changes In Service With High Fees
Lured by the relatively high interest rate, I opened an Incredible Bank account last year. The idea was to use it for holding a 'rainy day fund' linked to my main checking account.
Once I signed up, the online banking interface immediately made me a little suspicious. It is clumsy and ugly and unpolished compared to every other online service I currently use. It looks like a throwback to the 1990's.
I was further put off by the difficulty of actually linking the accounts. I had never had any trouble linking my checking account to accounts at other banks, so I can only assume the problem was with Incredible Bank.
The final straw was the surprise of receiving an old-fashioned paper statement (in typewriter font), and seeing that the bank had charged me $15 for it. I called and was told that my account had reverted to 'offline banking' because I had not logged in for two months. The representative said she would only give me a partial refund, but that was 2 days ago and I still do not see it in my online transaction history.
Overall, Incredible Bank is an incredibly shoddy outfit. Not worth the tiny extra amount of interest at all.Thank you for your feedback Is this review helpful?